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WLM 2011 Contacts problem

 
 
Bray
Guest
Posts: n/a

 
      06-20-2013
Build 15.4.3555.308 with Win 7 home premium

Trying to help daughter. Since last batch of Win 7 updates she can no longer see her contacts.

Any hep appreciated on how to restore the contacts as I can see them under her user name on the C drive

Many thanks
Bill
 
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R. C. White
Guest
Posts: n/a

 
      06-20-2013
Hi, Bill.

It may not have anything to do with her "invisible" contacts, but it might
help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
is a free download from:
http://windows.microsoft.com/en-us/w...ive/essentials

You (or she) might also find some interesting and helpful information at
Winston's site:
http://liveunplugged.wordpress.com/2...ads-version-2/

Or just check back here; Microsoft MVP Winston is a regular helper in this
newsgroup.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro


"Bray" wrote in message
news:84a0aad9-ddfd-48f5-8538-...

Build 15.4.3555.308 with Win 7 home premium

Trying to help daughter. Since last batch of Win 7 updates she can no longer
see her contacts.

Any hep appreciated on how to restore the contacts as I can see them under
her user name on the C drive

Many thanks
Bill

 
Reply With Quote
 
 
 
 
Bray
Guest
Posts: n/a

 
      06-20-2013
On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
> Hi, Bill.
>
>
>
> It may not have anything to do with her "invisible" contacts, but it might
>
> help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
>
> is a free download from:
>
> http://windows.microsoft.com/en-us/w...ive/essentials
>
>
>
> You (or she) might also find some interesting and helpful information at
>
> Winston's site:
>
> http://liveunplugged.wordpress.com/2...ads-version-2/
>
>
>
> Or just check back here; Microsoft MVP Winston is a regular helper in this
>
> newsgroup.
>
>
>
> RC
>
> --
>
> R. C. White, CPA
>
> San Marcos, TX
>
>
>
> Microsoft Windows MVP (2002-2010)
>
> Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro
>
>
>
>
>
> "Bray" wrote in message
>
> news:84a0aad9-ddfd-48f5-8538-...
>
>
>
> Build 15.4.3555.308 with Win 7 home premium
>
>
>
> Trying to help daughter. Since last batch of Win 7 updates she can no longer
>
> see her contacts.
>
>
>
> Any hep appreciated on how to restore the contacts as I can see them under
>
> her user name on the C drive
>
>
>
> Many thanks
>
> Bill


Hi R C...think I remember you from the old newsgroup days...

Will try the update and see if it works

Thanks
Bill
 
Reply With Quote
 
...winston
Guest
Posts: n/a

 
      06-20-2013
Could you explain 'I can see them under her username on the C: drive"

Are you looking at them under C:\Users\<username>\Contacts ?
- if so Windows Live Mail (WLM) does not use those contacts. Anything present in that location would have been data that was
present from a prior point in time.

WLM has two modes of operation and each has its own unique contact database
1. Signed on to Windows Live Services (contacts are synced up and down from the signed on Microsoft account and are stored online
and locally)
2. Not signed on to Windows Live Services (contacts are only stored locally)

Does the pc user have a Hotmail type account (Hotmail, Live, Msn, Outlook.com) in use in WLM ?


Prior to updating (if not already done), please navigate to the setting for Connections in WLM.
a. Windows Live Mail (blue button upper left), Options, Mail, Connection
b. Look under the section 'Connecting to Windows Live services'
- Which two items do you see of the following three ...Sign In, Sign In with another Live ID, Stop Signin In




--
....winston
msft mvp consumer apps


"Bray" wrote in message news:c9c02f8c-6634-4c9c-bf4a-...

On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
> Hi, Bill.
>
>
>
> It may not have anything to do with her "invisible" contacts, but it might
>
> help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
>
> is a free download from:
>
> http://windows.microsoft.com/en-us/w...ive/essentials
>
>
>
> You (or she) might also find some interesting and helpful information at
>
> Winston's site:
>
> http://liveunplugged.wordpress.com/2...ads-version-2/
>
>
>
> Or just check back here; Microsoft MVP Winston is a regular helper in this
>
> newsgroup.
>
>
>
> RC
>
> --
>
> R. C. White, CPA
>
> San Marcos, TX
>
>
>
> Microsoft Windows MVP (2002-2010)
>
> Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro
>
>
>
>
>
> "Bray" wrote in message
>
> news:84a0aad9-ddfd-48f5-8538-...
>
>
>
> Build 15.4.3555.308 with Win 7 home premium
>
>
>
> Trying to help daughter. Since last batch of Win 7 updates she can no longer
>
> see her contacts.
>
>
>
> Any hep appreciated on how to restore the contacts as I can see them under
>
> her user name on the C drive
>
>
>
> Many thanks
>
> Bill


Hi R C...think I remember you from the old newsgroup days...

Will try the update and see if it works

Thanks
Bill

 
Reply With Quote
 
Bray
Guest
Posts: n/a

 
      06-20-2013
On Thursday, June 20, 2013 12:21:36 PM UTC-4, ...winston wrote:
> Could you explain 'I can see them under her username on the C: drive"
>
>
>
> Are you looking at them under C:\Users\<username>\Contacts ?
>
> - if so Windows Live Mail (WLM) does not use those contacts. Anything present in that location would have been data that was
>
> present from a prior point in time.
>
>
>
> WLM has two modes of operation and each has its own unique contact database
>
> 1. Signed on to Windows Live Services (contacts are synced up and down from the signed on Microsoft account and are stored online
>
> and locally)
>
> 2. Not signed on to Windows Live Services (contacts are only stored locally)
>
>
>
> Does the pc user have a Hotmail type account (Hotmail, Live, Msn, Outlook.com) in use in WLM ?
>
>
>
>
>
> Prior to updating (if not already done), please navigate to the setting for Connections in WLM.
>
> a. Windows Live Mail (blue button upper left), Options, Mail, Connection
>
> b. Look under the section 'Connecting to Windows Live services'
>
> - Which two items do you see of the following three ...Sign In, Sign In with another Live ID, Stop Signin In
>
>
>
>
>
>
>
>
>
> --
>
> ...winston
>
> msft mvp consumer apps
>
>
>
>
>
> "Bray" wrote in message news:c9c02f8c-6634-4c9c-bf4a-...
>
>
>
> On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
>
> > Hi, Bill.

>
> >

>
> >

>
> >

>
> > It may not have anything to do with her "invisible" contacts, but it might

>
> >

>
> > help to update her WLM to the newest build: 16.4.3508.0205. As usual, it

>
> >

>
> > is a free download from:

>
> >

>
> > http://windows.microsoft.com/en-us/w...ive/essentials

>
> >

>
> >

>
> >

>
> > You (or she) might also find some interesting and helpful information at

>
> >

>
> > Winston's site:

>
> >

>
> > http://liveunplugged.wordpress.com/2...ads-version-2/

>
> >

>
> >

>
> >

>
> > Or just check back here; Microsoft MVP Winston is a regular helper in this

>
> >

>
> > newsgroup.

>
> >

>
> >

>
> >

>
> > RC

>
> >

>
> > --

>
> >

>
> > R. C. White, CPA

>
> >

>
> > San Marcos, TX

>
> >

>
> >

>
> >

>
> > Microsoft Windows MVP (2002-2010)

>
> >

>
> > Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro

>
> >

>
> >

>
> >

>
> >

>
> >

>
> > "Bray" wrote in message

>
> >

>
> > news:84a0aad9-ddfd-48f5-8538-...

>
> >

>
> >

>
> >

>
> > Build 15.4.3555.308 with Win 7 home premium

>
> >

>
> >

>
> >

>
> > Trying to help daughter. Since last batch of Win 7 updates she can no longer

>
> >

>
> > see her contacts.

>
> >

>
> >

>
> >

>
> > Any hep appreciated on how to restore the contacts as I can see them under

>
> >

>
> > her user name on the C drive

>
> >

>
> >

>
> >

>
> > Many thanks

>
> >

>
> > Bill

>
>
>
> Hi R C...think I remember you from the old newsgroup days...
>
>
>
> Will try the update and see if it works
>
>
>
> Thanks
>
> Bill



Winston

Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and working. But to answer your questions:

1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
2- WLM was only email client in use
3- The path you gave to the contacts is correct and thats where I saw them

I will ask her to update to the new WLM essentials build

Thanks again for the help
Bill
 
Reply With Quote
 
...winston
Guest
Posts: n/a

 
      06-22-2013
"Bray" wrote in message news:093836d1-ea27-48e3-8212-...

>

Winston

Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and
working. But to answer your questions:

1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
2- WLM was only email client in use
3- The path you gave to the contacts is correct and thats where I saw them

I will ask her to update to the new WLM essentials build

Thanks again for the help
Bill
>


Thanks for the additional info.
Windows Live Mail import function for Contacts provides 4 choices
- Csv file (from a manually created csv file by an email client or other software)
- wab file (from a the address book file created by XP's Outlook Express)
- VCF format (from a list of vcf files created by an email client or other software)
- Address book for current user (imports content present in C:\Users\<username>\Contacts

If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail
was the last MSFT email client to use and store contacts in this location).
WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.
- thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts
folder. Whatever data residing in that folder is never used or updated by WLM.

One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in
the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.

Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter
consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.

Good luck!


-- --
....winston
msft mvp consumer apps


 
Reply With Quote
 
Bray
Guest
Posts: n/a

 
      06-23-2013
On Saturday, June 22, 2013 1:29:55 AM UTC-4, ...winston wrote:
> "Bray" wrote in message news:093836d1-ea27-48e3-8212-...
>
>
>
> >

>
> Winston
>
>
>
> Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and
>
> working. But to answer your questions:
>
>
>
> 1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
>
> 2- WLM was only email client in use
>
> 3- The path you gave to the contacts is correct and thats where I saw them
>
>
>
> I will ask her to update to the new WLM essentials build
>
>
>
> Thanks again for the help
>
> Bill
>
> >

>
>
>
> Thanks for the additional info.
>
> Windows Live Mail import function for Contacts provides 4 choices
>
> - Csv file (from a manually created csv file by an email client or other software)
>
> - wab file (from a the address book file created by XP's Outlook Express)
>
> - VCF format (from a list of vcf files created by an email client or other software)
>
> - Address book for current user (imports content present in C:\Users\<username>\Contacts
>
>
>
> If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail
>
> was the last MSFT email client to use and store contacts in this location).
>
> WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.
>
> - thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts
>
> folder. Whatever data residing in that folder is never used or updated by WLM.
>
>
>
> One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in
>
> the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.
>
>
>
> Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter
>
> consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.
>
>
>
> Good luck!
>
>
>
>
>
> -- --
>
> ...winston
>
> msft mvp consumer apps


Winston

You are correct those contacts were from earlier XP OS..must have been retained after she moved to Win 7....so we are still missing her WLM contacts...Will do the update to the new WLM essentials and see if that helps

If that doesnt help do you think they are somehow lost forever?

Thanks
Bill
 
Reply With Quote
 
Bray
Guest
Posts: n/a

 
      06-24-2013
On Sunday, June 23, 2013 8:53:03 AM UTC-4, Bray wrote:
> On Saturday, June 22, 2013 1:29:55 AM UTC-4, ...winston wrote:
>
> > "Bray" wrote in message news:093836d1-ea27-48e3-8212-...

>
> >

>
> >

>
> >

>
> > >

>
> >

>
> > Winston

>
> >

>
> >

>
> >

>
> > Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and

>
> >

>
> > working. But to answer your questions:

>
> >

>
> >

>
> >

>
> > 1- She never had a hotmail sign in account. WLM was always run off line/ not signed in

>
> >

>
> > 2- WLM was only email client in use

>
> >

>
> > 3- The path you gave to the contacts is correct and thats where I saw them

>
> >

>
> >

>
> >

>
> > I will ask her to update to the new WLM essentials build

>
> >

>
> >

>
> >

>
> > Thanks again for the help

>
> >

>
> > Bill

>
> >

>
> > >

>
> >

>
> >

>
> >

>
> > Thanks for the additional info.

>
> >

>
> > Windows Live Mail import function for Contacts provides 4 choices

>
> >

>
> > - Csv file (from a manually created csv file by an email client or other software)

>
> >

>
> > - wab file (from a the address book file created by XP's Outlook Express)

>
> >

>
> > - VCF format (from a list of vcf files created by an email client or other software)

>
> >

>
> > - Address book for current user (imports content present in C:\Users\<username>\Contacts

>
> >

>
> >

>
> >

>
> > If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail

>
> >

>
> > was the last MSFT email client to use and store contacts in this location).

>
> >

>
> > WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.

>
> >

>
> > - thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts

>
> >

>
> > folder. Whatever data residing in that folder is never used or updated by WLM.

>
> >

>
> >

>
> >

>
> > One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in

>
> >

>
> > the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.

>
> >

>
> >

>
> >

>
> > Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter

>
> >

>
> > consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.

>
> >

>
> >

>
> >

>
> > Good luck!

>
> >

>
> >

>
> >

>
> >

>
> >

>
> > -- --

>
> >

>
> > ...winston

>
> >

>
> > msft mvp consumer apps

>
>
>
> Winston
>
>
>
> You are correct those contacts were from earlier XP OS..must have been retained after she moved to Win 7....so we are still missing her WLM contacts...Will do the update to the new WLM essentials and see if that helps
>
>
>
> If that doesnt help do you think they are somehow lost forever?
>
>
>
> Thanks
>
> Bill


Did the update and everything is back now....have also done a backup of the contacts.

Thanks again to Winston and R C
Bill
 
Reply With Quote
 
...winston
Guest
Posts: n/a

 
      06-24-2013
"Bray" wrote in message news:67026c43-981b-4468-91d1-...

> Did the update and everything is back now....have also done a backup
> of the contacts.


> Thanks again to Winston and R C



Hi Bill,
Thanks for the update.

If I may ask (again) now that contacts are restored.

Please navigate to the setting for Connections in WLM.
a. Windows Live Mail (blue button upper left), Options, Mail, Connection
- Look under the section 'Connecting to Windows Live services'

Which two items do you see of the following three ?
Sign In, Sign In with another Live ID, Stop Signin In





--
....winston
msft mvp consumer apps

 
Reply With Quote
 
Bray
Guest
Posts: n/a

 
      06-24-2013
On Monday, June 24, 2013 12:47:00 PM UTC-4, ...winston wrote:
> "Bray" wrote in message news:67026c43-981b-4468-91d1-...
>
>
>
> > Did the update and everything is back now....have also done a backup

>
> > of the contacts.

>
>
>
> > Thanks again to Winston and R C

>
>
>
>
>
> Hi Bill,
>
> Thanks for the update.
>
>
>
> If I may ask (again) now that contacts are restored.
>
>
>
> Please navigate to the setting for Connections in WLM.
>
> a. Windows Live Mail (blue button upper left), Options, Mail, Connection
>
> - Look under the section 'Connecting to Windows Live services'
>
>
>
> Which two items do you see of the following three ?
>
> Sign In, Sign In with another Live ID, Stop Signin In
>
>
>
>
>
>
>
>
>
>
>
> --
>
> ...winston
>
> msft mvp consumer apps


Winston

"Sign in with another live ID". She was auto signing in with her comcast email as ID. She misunderstood and thought she had to sign in with a hotmail etc ID which she does not have. Anyway since the sign in wasnt working there was no option to manually enter it...something got corrupted somewhere along the line and the update to 2102 resolved it

After the update the sign in worked automatically. She does not even remember the password and thats another easily fixed problem :-)

Hope that answers your question

I now have a better understanding of WLM...I am personally still on the older version with Vista...( dont laugh please) :-)
Thanks again
Bill
 
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