WLM Crash on Startup in Win 7

Almost always, WLM crashes on Win 7 Startup. I can the start it maually and
all is well until next restart.

Faulting Application Path: C:\Program Files (x86)\Windows
Live\Messenger\msnmsgr.exe

Problem signature
Problem Event Name: BEX
Application Name: msnmsgr.exe
Application Version: 14.0.8089.726
Application Timestamp: 4a6ce533
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7436376e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Greetings Bill,

It sounds like something at startup is trying to do something with Messenger and causing it
to crash. You might consider using a tool like autoruns:
http://technet.microsoft.com/en-us/s.../bb963902.aspx

....to unselect some things at startup and try and isolate what's causing it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Bill_G" <> wrote in message
news:FFC5043B-E5FF-4AE6-8BDD-...
> Almost always, WLM crashes on Win 7 Startup. I can the start it maually and
> all is well until next restart.
>
> Faulting Application Path: C:\Program Files (x86)\Windows
> Live\Messenger\msnmsgr.exe
>
> Problem signature
> Problem Event Name: BEX
> Application Name: msnmsgr.exe
> Application Version: 14.0.8089.726
> Application Timestamp: 4a6ce533
> Fault Module Name: unknown
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
> Exception Offset: 7436376e
> Exception Code: c0000005
> Exception Data: 00000008
> OS Version: 6.1.7600.2.0.0.256.48
> Locale ID: 1033
>
>
>
>
>

This problem occurs on 2 different machines, which have bvery different
configurations, the 2nd machine has Nothing except W7

"Jonathan Kay [MVP]" wrote:

> Greetings Bill,
>
> It sounds like something at startup is trying to do something with Messenger and causing it
> to crash. You might consider using a tool like autoruns:
> http://technet.microsoft.com/en-us/s.../bb963902.aspx
>
> ....to unselect some things at startup and try and isolate what's causing it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Bill_G" <> wrote in message
> news:FFC5043B-E5FF-4AE6-8BDD-...
> > Almost always, WLM crashes on Win 7 Startup. I can the start it maually and
> > all is well until next restart.
> >
> > Faulting Application Path: C:\Program Files (x86)\Windows
> > Live\Messenger\msnmsgr.exe
> >
> > Problem signature
> > Problem Event Name: BEX
> > Application Name: msnmsgr.exe
> > Application Version: 14.0.8089.726
> > Application Timestamp: 4a6ce533
> > Fault Module Name: unknown
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Offset: 7436376e
> > Exception Code: c0000005
> > Exception Data: 00000008
> > OS Version: 6.1.7600.2.0.0.256.48
> > Locale ID: 1033
> >
> >
> >
> >
> >
>
> .
>

Hi,

I had a Win 7 crash Saturday and afterwards my WL programs are all broken;
repairing, uninstalling, reinstalling, same results. Gallery sort of works
but says it has crashed. Messenger is dead, mail is dead. Mail is the
critical thing - a dozen years of OE then WLM and thousands of emails I can't
afford to lose, let alone not get at.

Thanks,

Ron

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 14.0.8089.726
Application Timestamp: 4a6ce53d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00072eb9
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863





"Jonathan Kay [MVP]" wrote:

> Greetings Bill,
>
> It sounds like something at startup is trying to do something with Messenger and causing it
> to crash. You might consider using a tool like autoruns:
> http://technet.microsoft.com/en-us/s.../bb963902.aspx
>
> ....to unselect some things at startup and try and isolate what's causing it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Bill_G" <> wrote in message
> news:FFC5043B-E5FF-4AE6-8BDD-...
> > Almost always, WLM crashes on Win 7 Startup. I can the start it maually and
> > all is well until next restart.
> >
> > Faulting Application Path: C:\Program Files (x86)\Windows
> > Live\Messenger\msnmsgr.exe
> >
> > Problem signature
> > Problem Event Name: BEX
> > Application Name: msnmsgr.exe
> > Application Version: 14.0.8089.726
> > Application Timestamp: 4a6ce533
> > Fault Module Name: unknown
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Offset: 7436376e
> > Exception Code: c0000005
> > Exception Data: 00000008
> > OS Version: 6.1.7600.2.0.0.256.48
> > Locale ID: 1033
> >
> >
> >
> >
> >
>
> .
>

Did you find a resolution to this problem as of yet? Just wondering cause I
have exactly the same issue since I installed Windows 7 x64... Have this
even with clean installation with only Windows 7 and WLM; During logon WLM
crashes for almost 99 % of the time;... Whenever I try loading it manually,
it'll always works till I relogon into the system...
Hopefully you had find a way to resolve this issue

Kind regards

Tom

"Bill_G" <> wrote in message
news:FFC5043B-E5FF-4AE6-8BDD-...
> Almost always, WLM crashes on Win 7 Startup. I can the start it maually
> and
> all is well until next restart.
>
> Faulting Application Path: C:\Program Files (x86)\Windows
> Live\Messenger\msnmsgr.exe
>
> Problem signature
> Problem Event Name: BEX
> Application Name: msnmsgr.exe
> Application Version: 14.0.8089.726
> Application Timestamp: 4a6ce533
> Fault Module Name: unknown
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
> Exception Offset: 7436376e
> Exception Code: c0000005
> Exception Data: 00000008
> OS Version: 6.1.7600.2.0.0.256.48
> Locale ID: 1033
>
>
>
>
>

I've found that if you run WLM in compatibiltiy mode of Vista SP2 it works
without crashing at least on my machine. You loose some of the pinned
functionality that you would have under Win7 but at least it doesn't crash.
I love that Microsoft is making this huge push for people to go x64 yet they
don't have all of there applications and tools supporting it yet.

FYI -

Log out of WLM and close down the app. Go to Start/Programs/Windows Live -
Then Right Click on WLM and select properties. Once there you can click on
the Compatibility tab and run it as Vista SP2. Do this for all users if you
have more than one on your computer. Reboot the computer and it should load
without crashing, and it will load the taskbar icon directly now instead of
hiding it in the list.

"Tom" wrote:

> Did you find a resolution to this problem as of yet? Just wondering cause I
> have exactly the same issue since I installed Windows 7 x64... Have this
> even with clean installation with only Windows 7 and WLM; During logon WLM
> crashes for almost 99 % of the time;... Whenever I try loading it manually,
> it'll always works till I relogon into the system...
> Hopefully you had find a way to resolve this issue
>
> Kind regards
>
> Tom
>
> "Bill_G" <> wrote in message
> news:FFC5043B-E5FF-4AE6-8BDD-...
> > Almost always, WLM crashes on Win 7 Startup. I can the start it maually
> > and
> > all is well until next restart.
> >
> > Faulting Application Path: C:\Program Files (x86)\Windows
> > Live\Messenger\msnmsgr.exe
> >
> > Problem signature
> > Problem Event Name: BEX
> > Application Name: msnmsgr.exe
> > Application Version: 14.0.8089.726
> > Application Timestamp: 4a6ce533
> > Fault Module Name: unknown
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Offset: 7436376e
> > Exception Code: c0000005
> > Exception Data: 00000008
> > OS Version: 6.1.7600.2.0.0.256.48
> > Locale ID: 1033
> >
> >
> >
> >
> >