WLM + Remote Assistance + Linksys Routers

I've been having one heck of a time getting Remote Assistance working
between my sister and me. Both of us run Win XP SP2 and both of us have
Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
talking her through her router settings, the menus appear to be
similar; making it easy for me to talk her through them. We both have
port 3389 enabled (TCP) which seems to be the common fix for this. It
still fails. The error I get when she asks for assistance is "Remote
Assistance connection could not be established because the
remote host name could not be resolved. Please try again". On a lark, I
requested assistance from her; she gets a different error "a remote
assistance connection could not be established because the DNS Name of
the remote computer could not be established".

Anyone else had these problems and have you successfully resolved them?
If so, please share - Thanks!

J

Did you update your Linksys router's firmware?

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



"jp" <> wrote in message
news:Xns9B4FBBD12F5EFnoemailnoemailcom@69.16.185.2 50...
> I've been having one heck of a time getting Remote Assistance working
> between my sister and me. Both of us run Win XP SP2 and both of us have
> Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
> talking her through her router settings, the menus appear to be
> similar; making it easy for me to talk her through them. We both have
> port 3389 enabled (TCP) which seems to be the common fix for this. It
> still fails. The error I get when she asks for assistance is "Remote
> Assistance connection could not be established because the
> remote host name could not be resolved. Please try again". On a lark, I
> requested assistance from her; she gets a different error "a remote
> assistance connection could not be established because the DNS Name of
> the remote computer could not be established".
>
> Anyone else had these problems and have you successfully resolved them?
> If so, please share - Thanks!
>
> J

Greetings JP,

When you ask for a Remote Assistance invite, via UPnP, it maps a random port to port 3389 and
therefore just allowing 3389 in a lot of cases won't help. Besides following Jason's advice,
make sure that Universal Plug and Play (UPnP) is enabled in the router for all this to happen
properly.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"jp" <> wrote in message
news:Xns9B4FBBD12F5EFnoemailnoemailcom@69.16.185.2 50...
> I've been having one heck of a time getting Remote Assistance working
> between my sister and me. Both of us run Win XP SP2 and both of us have
> Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
> talking her through her router settings, the menus appear to be
> similar; making it easy for me to talk her through them. We both have
> port 3389 enabled (TCP) which seems to be the common fix for this. It
> still fails. The error I get when she asks for assistance is "Remote
> Assistance connection could not be established because the
> remote host name could not be resolved. Please try again". On a lark, I
> requested assistance from her; she gets a different error "a remote
> assistance connection could not be established because the DNS Name of
> the remote computer could not be established".
>
> Anyone else had these problems and have you successfully resolved them?
> If so, please share - Thanks!
>
> J

Hi Jonathan,

Thank you. The only reason I had forwarded port 3389 was because prior to
that, we (my sister and I) were getting those very same errors. Forwarding
the ports on both of our computers did absolutely nothing. I'll try the
firmware update. I know that UPnP is enabled on both of our routers. I'll
check back after the update.

Thanks!

John




"Jonathan Kay [MVP]" <> wrote in message
news:...
> Greetings JP,
>
> When you ask for a Remote Assistance invite, via UPnP, it maps a random
> port to port 3389 and therefore just allowing 3389 in a lot of cases won't
> help. Besides following Jason's advice, make sure that Universal Plug and
> Play (UPnP) is enabled in the router for all this to happen properly.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature
> or citation
> --
>
>
> "jp" <> wrote in message
> news:Xns9B4FBBD12F5EFnoemailnoemailcom@69.16.185.2 50...
>> I've been having one heck of a time getting Remote Assistance working
>> between my sister and me. Both of us run Win XP SP2 and both of us have
>> Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
>> talking her through her router settings, the menus appear to be
>> similar; making it easy for me to talk her through them. We both have
>> port 3389 enabled (TCP) which seems to be the common fix for this. It
>> still fails. The error I get when she asks for assistance is "Remote
>> Assistance connection could not be established because the
>> remote host name could not be resolved. Please try again". On a lark, I
>> requested assistance from her; she gets a different error "a remote
>> assistance connection could not be established because the DNS Name of
>> the remote computer could not be established".
>>
>> Anyone else had these problems and have you successfully resolved them?
>> If so, please share - Thanks!
>>
>> J
>
>

I'll give that a shot, Jason - Thank you.


"Jason Tsang" <jason-> wrote in message
news:%...
> Did you update your Linksys router's firmware?
>
> --
> Jason Tsang - Microsoft MVP
>
> Read my blog for the latest in Media Center topics
> (and other topics that interest me)
> http://jtsang.blogspot.com
>
> More information by me
> http://jtsang.mvps.org
> http://www.classicsunveiled.com
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
>
>
>
> "jp" <> wrote in message
> news:Xns9B4FBBD12F5EFnoemailnoemailcom@69.16.185.2 50...
>> I've been having one heck of a time getting Remote Assistance working
>> between my sister and me. Both of us run Win XP SP2 and both of us have
>> Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
>> talking her through her router settings, the menus appear to be
>> similar; making it easy for me to talk her through them. We both have
>> port 3389 enabled (TCP) which seems to be the common fix for this. It
>> still fails. The error I get when she asks for assistance is "Remote
>> Assistance connection could not be established because the
>> remote host name could not be resolved. Please try again". On a lark, I
>> requested assistance from her; she gets a different error "a remote
>> assistance connection could not be established because the DNS Name of
>> the remote computer could not be established".
>>
>> Anyone else had these problems and have you successfully resolved them?
>> If so, please share - Thanks!
>>
>> J
>
>

The problem was my sister's software firewall - disabled it, done deal.

Thanks to all who responded.

jp


"jp" <> wrote in message
news:Xns9B4FBBD12F5EFnoemailnoemailcom@69.16.185.2 50...
> I've been having one heck of a time getting Remote Assistance working
> between my sister and me. Both of us run Win XP SP2 and both of us have
> Linksys Routers. Hers is a Wireless G, Mine is the WRT310N. While
> talking her through her router settings, the menus appear to be
> similar; making it easy for me to talk her through them. We both have
> port 3389 enabled (TCP) which seems to be the common fix for this. It
> still fails. The error I get when she asks for assistance is "Remote
> Assistance connection could not be established because the
> remote host name could not be resolved. Please try again". On a lark, I
> requested assistance from her; she gets a different error "a remote
> assistance connection could not be established because the DNS Name of
> the remote computer could not be established".
>
> Anyone else had these problems and have you successfully resolved them?
> If so, please share - Thanks!
>
> J