WM 6.0 / ActiveSync - crashes desktop system on connect

I posted this a couple of days ago in the phone_edition NG and there weren't
any takers, so I thought I'd try here...

I'm experiencing a problem with my system whenever I connect my phone to my
desktop. Whenever I connect or disconnect the system crashes and has to
restart.

Any suggestions on possible causes or trouble-shooting? It would be nice if
I didn't have to reboot every time get in the office.

Sprint HTC Mogul
WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
ActiveSync - Ver 4.5.0 (Build 5096)
Client OS - XP Pro
SBS 2003 R2
Exchange 2003

Thanks

--
howard

"Quis custodiet ipsos custodes?" - Juvenal

"Crashes" probably needs to be a little more-specific. You're getting a
blue screen? What data on that screen? You're getting a dialog box
indicating that some critical system service crashed and you need to reboot?
Details from that dialog? What have you tried? Uninstall AS/reinstall?

Paul T.

"Howard Cross" <no-> wrote in message
news:...
>I posted this a couple of days ago in the phone_edition NG and there
>weren't any takers, so I thought I'd try here...
>
> I'm experiencing a problem with my system whenever I connect my phone to
> my
> desktop. Whenever I connect or disconnect the system crashes and has to
> restart.
>
> Any suggestions on possible causes or trouble-shooting? It would be nice
> if I didn't have to reboot every time get in the office.
>
> Sprint HTC Mogul
> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
> ActiveSync - Ver 4.5.0 (Build 5096)
> Client OS - XP Pro
> SBS 2003 R2
> Exchange 2003
>
> Thanks
>
> --
> howard
>
> "Quis custodiet ipsos custodes?" - Juvenal
>
>

Thanks Paul, I'll try to collect the additional information. I appreciate
the quick reply.

--
howard

"Quis custodiet ipsos custodes?" - Juvenal

"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:...
> "Crashes" probably needs to be a little more-specific. You're getting a
> blue screen? What data on that screen? You're getting a dialog box
> indicating that some critical system service crashed and you need to
> reboot? Details from that dialog? What have you tried? Uninstall
> AS/reinstall?
>
> Paul T.
>
> "Howard Cross" <no-> wrote in message
> news:...
>>I posted this a couple of days ago in the phone_edition NG and there
>>weren't any takers, so I thought I'd try here...
>>
>> I'm experiencing a problem with my system whenever I connect my phone to
>> my
>> desktop. Whenever I connect or disconnect the system crashes and has to
>> restart.
>>
>> Any suggestions on possible causes or trouble-shooting? It would be nice
>> if I didn't have to reboot every time get in the office.
>>
>> Sprint HTC Mogul
>> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
>> ActiveSync - Ver 4.5.0 (Build 5096)
>> Client OS - XP Pro
>> SBS 2003 R2
>> Exchange 2003
>>
>> Thanks
>>
>> --
>> howard
>>
>> "Quis custodiet ipsos custodes?" - Juvenal
>>
>>
>
>

I thought I'd post an update.

The message I was getting was a System Shutdown message box stating that
"Windows must now restart because the Remote Procedure Call (RPC) service
terminated unexpectedly."

I was planned to uninstall and reinstall, but didn't have the opportunity. I
was connecting the phone with a USB cable through a USB hub. I was browsing
Bev Howard's site and noticed a comment about moving the USB connector to
another USB port.

I tried that and it seems to have been working without failure for the past
two days. I'll keep an eye on it.

--
howard

"Quis custodiet ipsos custodes?" - Juvenal

"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:...
> "Crashes" probably needs to be a little more-specific. You're getting a
> blue screen? What data on that screen? You're getting a dialog box
> indicating that some critical system service crashed and you need to
> reboot? Details from that dialog? What have you tried? Uninstall
> AS/reinstall?
>
> Paul T.
>
> "Howard Cross" <no-> wrote in message
> news:...
>>I posted this a couple of days ago in the phone_edition NG and there
>>weren't any takers, so I thought I'd try here...
>>
>> I'm experiencing a problem with my system whenever I connect my phone to
>> my
>> desktop. Whenever I connect or disconnect the system crashes and has to
>> restart.
>>
>> Any suggestions on possible causes or trouble-shooting? It would be nice
>> if I didn't have to reboot every time get in the office.
>>
>> Sprint HTC Mogul
>> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
>> ActiveSync - Ver 4.5.0 (Build 5096)
>> Client OS - XP Pro
>> SBS 2003 R2
>> Exchange 2003
>>
>> Thanks
>>
>> --
>> howard
>>
>> "Quis custodiet ipsos custodes?" - Juvenal
>>
>>
>
>

It crashed again when I unplugged yesterday evening. I guess the next thing
to try is uninstalling AS.

--
howard

"Quis custodiet ipsos custodes?" - Juvenal

"Howard Cross" <no-> wrote in message
news:%...
>I thought I'd post an update.
>
> The message I was getting was a System Shutdown message box stating that
> "Windows must now restart because the Remote Procedure Call (RPC) service
> terminated unexpectedly."
>
> I was planned to uninstall and reinstall, but didn't have the opportunity.
> I was connecting the phone with a USB cable through a USB hub. I was
> browsing Bev Howard's site and noticed a comment about moving the USB
> connector to another USB port.
>
> I tried that and it seems to have been working without failure for the
> past two days. I'll keep an eye on it.
>
> --
> howard
>
> "Quis custodiet ipsos custodes?" - Juvenal
>
> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> com> wrote in message news:...
>> "Crashes" probably needs to be a little more-specific. You're getting a
>> blue screen? What data on that screen? You're getting a dialog box
>> indicating that some critical system service crashed and you need to
>> reboot? Details from that dialog? What have you tried? Uninstall
>> AS/reinstall?
>>
>> Paul T.
>>
>> "Howard Cross" <no-> wrote in message
>> news:...
>>>I posted this a couple of days ago in the phone_edition NG and there
>>>weren't any takers, so I thought I'd try here...
>>>
>>> I'm experiencing a problem with my system whenever I connect my phone to
>>> my
>>> desktop. Whenever I connect or disconnect the system crashes and has to
>>> restart.
>>>
>>> Any suggestions on possible causes or trouble-shooting? It would be nice
>>> if I didn't have to reboot every time get in the office.
>>>
>>> Sprint HTC Mogul
>>> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
>>> ActiveSync - Ver 4.5.0 (Build 5096)
>>> Client OS - XP Pro
>>> SBS 2003 R2
>>> Exchange 2003
>>>
>>> Thanks
>>>
>>> --
>>> howard
>>>
>>> "Quis custodiet ipsos custodes?" - Juvenal
>>>
>>>
>>
>>
>
>

Hi,
Try uninstalling ActiveSync, reboot and then reinstall it.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

"Howard Cross" <no-> wrote in message
news:...
> It crashed again when I unplugged yesterday evening. I guess the next
> thing to try is uninstalling AS.
>
> --
> howard
>
> "Quis custodiet ipsos custodes?" - Juvenal
>
> "Howard Cross" <no-> wrote in message
> news:%...
>>I thought I'd post an update.
>>
>> The message I was getting was a System Shutdown message box stating that
>> "Windows must now restart because the Remote Procedure Call (RPC) service
>> terminated unexpectedly."
>>
>> I was planned to uninstall and reinstall, but didn't have the
>> opportunity. I was connecting the phone with a USB cable through a USB
>> hub. I was browsing Bev Howard's site and noticed a comment about moving
>> the USB connector to another USB port.
>>
>> I tried that and it seems to have been working without failure for the
>> past two days. I'll keep an eye on it.
>>
>> --
>> howard
>>
>> "Quis custodiet ipsos custodes?" - Juvenal
>>
>> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam
>> DOT com> wrote in message news:...
>>> "Crashes" probably needs to be a little more-specific. You're getting a
>>> blue screen? What data on that screen? You're getting a dialog box
>>> indicating that some critical system service crashed and you need to
>>> reboot? Details from that dialog? What have you tried? Uninstall
>>> AS/reinstall?
>>>
>>> Paul T.
>>>
>>> "Howard Cross" <no-> wrote in message
>>> news:...
>>>>I posted this a couple of days ago in the phone_edition NG and there
>>>>weren't any takers, so I thought I'd try here...
>>>>
>>>> I'm experiencing a problem with my system whenever I connect my phone
>>>> to my
>>>> desktop. Whenever I connect or disconnect the system crashes and has to
>>>> restart.
>>>>
>>>> Any suggestions on possible causes or trouble-shooting? It would be
>>>> nice if I didn't have to reboot every time get in the office.
>>>>
>>>> Sprint HTC Mogul
>>>> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
>>>> ActiveSync - Ver 4.5.0 (Build 5096)
>>>> Client OS - XP Pro
>>>> SBS 2003 R2
>>>> Exchange 2003
>>>>
>>>> Thanks
>>>>
>>>> --
>>>> howard
>>>>
>>>> "Quis custodiet ipsos custodes?" - Juvenal
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Hi Chris, I've done this and I'll see if the problem continues. Thanks

--
howard

"Quis custodiet ipsos custodes?" - Juvenal

"Chris De Herrera" <> wrote in message
news:...
> Hi,
> Try uninstalling ActiveSync, reboot and then reinstall it.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
> "Howard Cross" <no-> wrote in message
> news:...
>> It crashed again when I unplugged yesterday evening. I guess the next
>> thing to try is uninstalling AS.
>>
>> --
>> howard
>>
>> "Quis custodiet ipsos custodes?" - Juvenal
>>
>> "Howard Cross" <no-> wrote in message
>> news:%...
>>>I thought I'd post an update.
>>>
>>> The message I was getting was a System Shutdown message box stating that
>>> "Windows must now restart because the Remote Procedure Call (RPC)
>>> service terminated unexpectedly."
>>>
>>> I was planned to uninstall and reinstall, but didn't have the
>>> opportunity. I was connecting the phone with a USB cable through a USB
>>> hub. I was browsing Bev Howard's site and noticed a comment about moving
>>> the USB connector to another USB port.
>>>
>>> I tried that and it seems to have been working without failure for the
>>> past two days. I'll keep an eye on it.
>>>
>>> --
>>> howard
>>>
>>> "Quis custodiet ipsos custodes?" - Juvenal
>>>
>>> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam
>>> DOT com> wrote in message news:...
>>>> "Crashes" probably needs to be a little more-specific. You're getting
>>>> a blue screen? What data on that screen? You're getting a dialog box
>>>> indicating that some critical system service crashed and you need to
>>>> reboot? Details from that dialog? What have you tried? Uninstall
>>>> AS/reinstall?
>>>>
>>>> Paul T.
>>>>
>>>> "Howard Cross" <no-> wrote in message
>>>> news:...
>>>>>I posted this a couple of days ago in the phone_edition NG and there
>>>>>weren't any takers, so I thought I'd try here...
>>>>>
>>>>> I'm experiencing a problem with my system whenever I connect my phone
>>>>> to my
>>>>> desktop. Whenever I connect or disconnect the system crashes and has
>>>>> to
>>>>> restart.
>>>>>
>>>>> Any suggestions on possible causes or trouble-shooting? It would be
>>>>> nice if I didn't have to reboot every time get in the office.
>>>>>
>>>>> Sprint HTC Mogul
>>>>> WM 6 CE OS 5.2.1238 (build 17745.0.2.3)
>>>>> ActiveSync - Ver 4.5.0 (Build 5096)
>>>>> Client OS - XP Pro
>>>>> SBS 2003 R2
>>>>> Exchange 2003
>>>>>
>>>>> Thanks
>>>>>
>>>>> --
>>>>> howard
>>>>>
>>>>> "Quis custodiet ipsos custodes?" - Juvenal
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>