wm6.1 Device Not "Seen" on USB with ActiveSync 4.5

Ok Here's a strange one for you gurus out there.

Recently I was forced by my company to use a WM6.1 device for email,
calendar, etc. In order to connect it with my PC I downloaded ActiveSync 4.2
and installed it (you'll see why in a minute). My device was recognized by
the OS, connected to the laptop via the USB port, but wouldnt transfer data.
According to the device ActiveSync 4.5 or later is required . No problem. So,
I downloaded ActiveSync 4.5 (build 5096), installed and configured it without
a problem. However now, my device is not seen by my laptop anywhere in the OS
and therefore is unable to connect.

Did I miss something? Is there something else I can check or configure that
isnt blatantly obvious, either in my OS or on the mobile device?

For reference I am running Windows XP SP3 on my laptop and my mobile device
is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS 5.2.19214 (Build
19214.1.0.4)).

I'll give it a try. Just a side note the USB is also not charging the phone
are these related?

"Todd Allcock" wrote:

> Activesync is easily confused by firewalls, since the device connects as
> a network adapter.
>
> Try going (on the Tilt) to Start/Settings/Connections(Tab)/USB-to-PC and
> uncheck the "advanced networking" box and try connecting again.
>
> Good luck!
>
>
>
> At 14 Jan 2009 11:34:06 -0800 JW wrote:
> > Ok Here's a strange one for you gurus out there.
> >
> > Recently I was forced by my company to use a WM6.1 device for email,
> > calendar, etc. In order to connect it with my PC I downloaded
> ActiveSync 4.2
> > and installed it (you'll see why in a minute). My device was recognized
> by
> > the OS, connected to the laptop via the USB port, but wouldnt transfer
> data.
> > According to the device ActiveSync 4.5 or later is required . No problem.
> So,
> > I downloaded ActiveSync 4.5 (build 5096), installed and configured it
> without
> > a problem. However now, my device is not seen by my laptop anywhere in
> the OS
> > and therefore is unable to connect.
> >
> > Did I miss something? Is there something else I can check or configure
> that
> > isnt blatantly obvious, either in my OS or on the mobile device?
> >
> > For reference I am running Windows XP SP3 on my laptop and my mobile
> device
> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS 5.2.19214
> (Build
> > 19214.1.0.4)).
>
>

That sounds like the USB connector on the phone or the cable is broken.
Does the port on the PC work with other devices that you plug in? If so,
that would generally eliminate that from the problem list. Try a different
cable with the phone. If that also fails and if you try that cable in a USB
port the otherwise works on the PC, then your phone hardware is almost
certainly broken. Drop it recently?

Paul T.

"JW" <> wrote in message
news:A9163221-B6C7-4A26-BAE1-...
> I'll give it a try. Just a side note the USB is also not charging the
> phone
> are these related?
>
> "Todd Allcock" wrote:
>
>> Activesync is easily confused by firewalls, since the device connects as
>> a network adapter.
>>
>> Try going (on the Tilt) to Start/Settings/Connections(Tab)/USB-to-PC and
>> uncheck the "advanced networking" box and try connecting again.
>>
>> Good luck!
>>
>>
>>
>> At 14 Jan 2009 11:34:06 -0800 JW wrote:
>> > Ok Here's a strange one for you gurus out there.
>> >
>> > Recently I was forced by my company to use a WM6.1 device for email,
>> > calendar, etc. In order to connect it with my PC I downloaded
>> ActiveSync 4.2
>> > and installed it (you'll see why in a minute). My device was recognized
>> by
>> > the OS, connected to the laptop via the USB port, but wouldnt transfer
>> data.
>> > According to the device ActiveSync 4.5 or later is required . No
>> > problem.
>> So,
>> > I downloaded ActiveSync 4.5 (build 5096), installed and configured it
>> without
>> > a problem. However now, my device is not seen by my laptop anywhere in
>> the OS
>> > and therefore is unable to connect.
>> >
>> > Did I miss something? Is there something else I can check or configure
>> that
>> > isnt blatantly obvious, either in my OS or on the mobile device?
>> >
>> > For reference I am running Windows XP SP3 on my laptop and my mobile
>> device
>> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS 5.2.19214
>> (Build
>> > 19214.1.0.4)).
>>
>>

Ive actually isolated that problem already. The phone works with my other
systems, with or cables and USB ports on different systems. It seem to be
unique to this laptop, which happens to be an IBM/Lenovo Thinkpad T61.

"Paul G. Tobey [eMVP]" wrote:

> That sounds like the USB connector on the phone or the cable is broken.
> Does the port on the PC work with other devices that you plug in? If so,
> that would generally eliminate that from the problem list. Try a different
> cable with the phone. If that also fails and if you try that cable in a USB
> port the otherwise works on the PC, then your phone hardware is almost
> certainly broken. Drop it recently?
>
> Paul T.
>
> "JW" <> wrote in message
> news:A9163221-B6C7-4A26-BAE1-...
> > I'll give it a try. Just a side note the USB is also not charging the
> > phone
> > are these related?
> >
> > "Todd Allcock" wrote:
> >
> >> Activesync is easily confused by firewalls, since the device connects as
> >> a network adapter.
> >>
> >> Try going (on the Tilt) to Start/Settings/Connections(Tab)/USB-to-PC and
> >> uncheck the "advanced networking" box and try connecting again.
> >>
> >> Good luck!
> >>
> >>
> >>
> >> At 14 Jan 2009 11:34:06 -0800 JW wrote:
> >> > Ok Here's a strange one for you gurus out there.
> >> >
> >> > Recently I was forced by my company to use a WM6.1 device for email,
> >> > calendar, etc. In order to connect it with my PC I downloaded
> >> ActiveSync 4.2
> >> > and installed it (you'll see why in a minute). My device was recognized
> >> by
> >> > the OS, connected to the laptop via the USB port, but wouldnt transfer
> >> data.
> >> > According to the device ActiveSync 4.5 or later is required . No
> >> > problem.
> >> So,
> >> > I downloaded ActiveSync 4.5 (build 5096), installed and configured it
> >> without
> >> > a problem. However now, my device is not seen by my laptop anywhere in
> >> the OS
> >> > and therefore is unable to connect.
> >> >
> >> > Did I miss something? Is there something else I can check or configure
> >> that
> >> > isnt blatantly obvious, either in my OS or on the mobile device?
> >> >
> >> > For reference I am running Windows XP SP3 on my laptop and my mobile
> >> device
> >> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS 5.2.19214
> >> (Build
> >> > 19214.1.0.4)).
> >>
> >>
>
>
>

Well, I suppose that it might not be even turning on the power to slot for
some reason. Does the charging indicator turn on in the phone at all, even
for a short time? I wouldn't think that this would be associated with the
ability of ActiveSync to communicate with the phone; it seems lower-level,
like something at the USB level...

Paul T.

"JW" <> wrote in message
news:0F151091-B43D-4342-ABCF-...
> Ive actually isolated that problem already. The phone works with my other
> systems, with or cables and USB ports on different systems. It seem to be
> unique to this laptop, which happens to be an IBM/Lenovo Thinkpad T61.
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> That sounds like the USB connector on the phone or the cable is broken.
>> Does the port on the PC work with other devices that you plug in? If so,
>> that would generally eliminate that from the problem list. Try a
>> different
>> cable with the phone. If that also fails and if you try that cable in a
>> USB
>> port the otherwise works on the PC, then your phone hardware is almost
>> certainly broken. Drop it recently?
>>
>> Paul T.
>>
>> "JW" <> wrote in message
>> news:A9163221-B6C7-4A26-BAE1-...
>> > I'll give it a try. Just a side note the USB is also not charging the
>> > phone
>> > are these related?
>> >
>> > "Todd Allcock" wrote:
>> >
>> >> Activesync is easily confused by firewalls, since the device connects
>> >> as
>> >> a network adapter.
>> >>
>> >> Try going (on the Tilt) to Start/Settings/Connections(Tab)/USB-to-PC
>> >> and
>> >> uncheck the "advanced networking" box and try connecting again.
>> >>
>> >> Good luck!
>> >>
>> >>
>> >>
>> >> At 14 Jan 2009 11:34:06 -0800 JW wrote:
>> >> > Ok Here's a strange one for you gurus out there.
>> >> >
>> >> > Recently I was forced by my company to use a WM6.1 device for email,
>> >> > calendar, etc. In order to connect it with my PC I downloaded
>> >> ActiveSync 4.2
>> >> > and installed it (you'll see why in a minute). My device was
>> >> > recognized
>> >> by
>> >> > the OS, connected to the laptop via the USB port, but wouldnt
>> >> > transfer
>> >> data.
>> >> > According to the device ActiveSync 4.5 or later is required . No
>> >> > problem.
>> >> So,
>> >> > I downloaded ActiveSync 4.5 (build 5096), installed and configured
>> >> > it
>> >> without
>> >> > a problem. However now, my device is not seen by my laptop anywhere
>> >> > in
>> >> the OS
>> >> > and therefore is unable to connect.
>> >> >
>> >> > Did I miss something? Is there something else I can check or
>> >> > configure
>> >> that
>> >> > isnt blatantly obvious, either in my OS or on the mobile device?
>> >> >
>> >> > For reference I am running Windows XP SP3 on my laptop and my mobile
>> >> device
>> >> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS
>> >> > 5.2.19214
>> >> (Build
>> >> > 19214.1.0.4)).
>> >>
>> >>
>>
>>
>>

On this particular laptop the power indicator doesnt even come on. However,
when running activesync 4.2 it did turn on.

"Paul G. Tobey [eMVP]" wrote:

> Well, I suppose that it might not be even turning on the power to slot for
> some reason. Does the charging indicator turn on in the phone at all, even
> for a short time? I wouldn't think that this would be associated with the
> ability of ActiveSync to communicate with the phone; it seems lower-level,
> like something at the USB level...
>
> Paul T.
>
> "JW" <> wrote in message
> news:0F151091-B43D-4342-ABCF-...
> > Ive actually isolated that problem already. The phone works with my other
> > systems, with or cables and USB ports on different systems. It seem to be
> > unique to this laptop, which happens to be an IBM/Lenovo Thinkpad T61.
> >
> > "Paul G. Tobey [eMVP]" wrote:
> >
> >> That sounds like the USB connector on the phone or the cable is broken.
> >> Does the port on the PC work with other devices that you plug in? If so,
> >> that would generally eliminate that from the problem list. Try a
> >> different
> >> cable with the phone. If that also fails and if you try that cable in a
> >> USB
> >> port the otherwise works on the PC, then your phone hardware is almost
> >> certainly broken. Drop it recently?
> >>
> >> Paul T.
> >>
> >> "JW" <> wrote in message
> >> news:A9163221-B6C7-4A26-BAE1-...
> >> > I'll give it a try. Just a side note the USB is also not charging the
> >> > phone
> >> > are these related?
> >> >
> >> > "Todd Allcock" wrote:
> >> >
> >> >> Activesync is easily confused by firewalls, since the device connects
> >> >> as
> >> >> a network adapter.
> >> >>
> >> >> Try going (on the Tilt) to Start/Settings/Connections(Tab)/USB-to-PC
> >> >> and
> >> >> uncheck the "advanced networking" box and try connecting again.
> >> >>
> >> >> Good luck!
> >> >>
> >> >>
> >> >>
> >> >> At 14 Jan 2009 11:34:06 -0800 JW wrote:
> >> >> > Ok Here's a strange one for you gurus out there.
> >> >> >
> >> >> > Recently I was forced by my company to use a WM6.1 device for email,
> >> >> > calendar, etc. In order to connect it with my PC I downloaded
> >> >> ActiveSync 4.2
> >> >> > and installed it (you'll see why in a minute). My device was
> >> >> > recognized
> >> >> by
> >> >> > the OS, connected to the laptop via the USB port, but wouldnt
> >> >> > transfer
> >> >> data.
> >> >> > According to the device ActiveSync 4.5 or later is required . No
> >> >> > problem.
> >> >> So,
> >> >> > I downloaded ActiveSync 4.5 (build 5096), installed and configured
> >> >> > it
> >> >> without
> >> >> > a problem. However now, my device is not seen by my laptop anywhere
> >> >> > in
> >> >> the OS
> >> >> > and therefore is unable to connect.
> >> >> >
> >> >> > Did I miss something? Is there something else I can check or
> >> >> > configure
> >> >> that
> >> >> > isnt blatantly obvious, either in my OS or on the mobile device?
> >> >> >
> >> >> > For reference I am running Windows XP SP3 on my laptop and my mobile
> >> >> device
> >> >> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS
> >> >> > 5.2.19214
> >> >> (Build
> >> >> > 19214.1.0.4)).
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Hmmm. Lenovo special USB manager software deciding that no communication is
happening, so it shuts down the port or something? Anything in the manual,
BIOS setup, or Control Panel that seems to be related to managing the ports?
Is the laptop plugged into A/C power?

Paul T.

"JW" <> wrote in message
news:EA788C4C-5FB8-46B3-8596-...
> On this particular laptop the power indicator doesnt even come on.
> However,
> when running activesync 4.2 it did turn on.
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> Well, I suppose that it might not be even turning on the power to slot
>> for
>> some reason. Does the charging indicator turn on in the phone at all,
>> even
>> for a short time? I wouldn't think that this would be associated with
>> the
>> ability of ActiveSync to communicate with the phone; it seems
>> lower-level,
>> like something at the USB level...
>>
>> Paul T.
>>
>> "JW" <> wrote in message
>> news:0F151091-B43D-4342-ABCF-...
>> > Ive actually isolated that problem already. The phone works with my
>> > other
>> > systems, with or cables and USB ports on different systems. It seem to
>> > be
>> > unique to this laptop, which happens to be an IBM/Lenovo Thinkpad T61.
>> >
>> > "Paul G. Tobey [eMVP]" wrote:
>> >
>> >> That sounds like the USB connector on the phone or the cable is
>> >> broken.
>> >> Does the port on the PC work with other devices that you plug in? If
>> >> so,
>> >> that would generally eliminate that from the problem list. Try a
>> >> different
>> >> cable with the phone. If that also fails and if you try that cable in
>> >> a
>> >> USB
>> >> port the otherwise works on the PC, then your phone hardware is almost
>> >> certainly broken. Drop it recently?
>> >>
>> >> Paul T.
>> >>
>> >> "JW" <> wrote in message
>> >> news:A9163221-B6C7-4A26-BAE1-...
>> >> > I'll give it a try. Just a side note the USB is also not charging
>> >> > the
>> >> > phone
>> >> > are these related?
>> >> >
>> >> > "Todd Allcock" wrote:
>> >> >
>> >> >> Activesync is easily confused by firewalls, since the device
>> >> >> connects
>> >> >> as
>> >> >> a network adapter.
>> >> >>
>> >> >> Try going (on the Tilt) to
>> >> >> Start/Settings/Connections(Tab)/USB-to-PC
>> >> >> and
>> >> >> uncheck the "advanced networking" box and try connecting again.
>> >> >>
>> >> >> Good luck!
>> >> >>
>> >> >>
>> >> >>
>> >> >> At 14 Jan 2009 11:34:06 -0800 JW wrote:
>> >> >> > Ok Here's a strange one for you gurus out there.
>> >> >> >
>> >> >> > Recently I was forced by my company to use a WM6.1 device for
>> >> >> > email,
>> >> >> > calendar, etc. In order to connect it with my PC I downloaded
>> >> >> ActiveSync 4.2
>> >> >> > and installed it (you'll see why in a minute). My device was
>> >> >> > recognized
>> >> >> by
>> >> >> > the OS, connected to the laptop via the USB port, but wouldnt
>> >> >> > transfer
>> >> >> data.
>> >> >> > According to the device ActiveSync 4.5 or later is required . No
>> >> >> > problem.
>> >> >> So,
>> >> >> > I downloaded ActiveSync 4.5 (build 5096), installed and
>> >> >> > configured
>> >> >> > it
>> >> >> without
>> >> >> > a problem. However now, my device is not seen by my laptop
>> >> >> > anywhere
>> >> >> > in
>> >> >> the OS
>> >> >> > and therefore is unable to connect.
>> >> >> >
>> >> >> > Did I miss something? Is there something else I can check or
>> >> >> > configure
>> >> >> that
>> >> >> > isnt blatantly obvious, either in my OS or on the mobile device?
>> >> >> >
>> >> >> > For reference I am running Windows XP SP3 on my laptop and my
>> >> >> > mobile
>> >> >> device
>> >> >> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS
>> >> >> > 5.2.19214
>> >> >> (Build
>> >> >> > 19214.1.0.4)).
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

The laptop is plugged into A/C power although I will check the USB manager.

Read a manual?!? Are you crazy? IT guys dont read manuals.

"Paul G. Tobey [eMVP]" wrote:

> Hmmm. Lenovo special USB manager software deciding that no communication is
> happening, so it shuts down the port or something? Anything in the manual,
> BIOS setup, or Control Panel that seems to be related to managing the ports?
> Is the laptop plugged into A/C power?
>
> Paul T.
>
> "JW" <> wrote in message
> news:EA788C4C-5FB8-46B3-8596-...
> > On this particular laptop the power indicator doesnt even come on.
> > However,
> > when running activesync 4.2 it did turn on.
> >
> > "Paul G. Tobey [eMVP]" wrote:
> >
> >> Well, I suppose that it might not be even turning on the power to slot
> >> for
> >> some reason. Does the charging indicator turn on in the phone at all,
> >> even
> >> for a short time? I wouldn't think that this would be associated with
> >> the
> >> ability of ActiveSync to communicate with the phone; it seems
> >> lower-level,
> >> like something at the USB level...
> >>
> >> Paul T.
> >>
> >> "JW" <> wrote in message
> >> news:0F151091-B43D-4342-ABCF-...
> >> > Ive actually isolated that problem already. The phone works with my
> >> > other
> >> > systems, with or cables and USB ports on different systems. It seem to
> >> > be
> >> > unique to this laptop, which happens to be an IBM/Lenovo Thinkpad T61.
> >> >
> >> > "Paul G. Tobey [eMVP]" wrote:
> >> >
> >> >> That sounds like the USB connector on the phone or the cable is
> >> >> broken.
> >> >> Does the port on the PC work with other devices that you plug in? If
> >> >> so,
> >> >> that would generally eliminate that from the problem list. Try a
> >> >> different
> >> >> cable with the phone. If that also fails and if you try that cable in
> >> >> a
> >> >> USB
> >> >> port the otherwise works on the PC, then your phone hardware is almost
> >> >> certainly broken. Drop it recently?
> >> >>
> >> >> Paul T.
> >> >>
> >> >> "JW" <> wrote in message
> >> >> news:A9163221-B6C7-4A26-BAE1-...
> >> >> > I'll give it a try. Just a side note the USB is also not charging
> >> >> > the
> >> >> > phone
> >> >> > are these related?
> >> >> >
> >> >> > "Todd Allcock" wrote:
> >> >> >
> >> >> >> Activesync is easily confused by firewalls, since the device
> >> >> >> connects
> >> >> >> as
> >> >> >> a network adapter.
> >> >> >>
> >> >> >> Try going (on the Tilt) to
> >> >> >> Start/Settings/Connections(Tab)/USB-to-PC
> >> >> >> and
> >> >> >> uncheck the "advanced networking" box and try connecting again.
> >> >> >>
> >> >> >> Good luck!
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> At 14 Jan 2009 11:34:06 -0800 JW wrote:
> >> >> >> > Ok Here's a strange one for you gurus out there.
> >> >> >> >
> >> >> >> > Recently I was forced by my company to use a WM6.1 device for
> >> >> >> > email,
> >> >> >> > calendar, etc. In order to connect it with my PC I downloaded
> >> >> >> ActiveSync 4.2
> >> >> >> > and installed it (you'll see why in a minute). My device was
> >> >> >> > recognized
> >> >> >> by
> >> >> >> > the OS, connected to the laptop via the USB port, but wouldnt
> >> >> >> > transfer
> >> >> >> data.
> >> >> >> > According to the device ActiveSync 4.5 or later is required . No
> >> >> >> > problem.
> >> >> >> So,
> >> >> >> > I downloaded ActiveSync 4.5 (build 5096), installed and
> >> >> >> > configured
> >> >> >> > it
> >> >> >> without
> >> >> >> > a problem. However now, my device is not seen by my laptop
> >> >> >> > anywhere
> >> >> >> > in
> >> >> >> the OS
> >> >> >> > and therefore is unable to connect.
> >> >> >> >
> >> >> >> > Did I miss something? Is there something else I can check or
> >> >> >> > configure
> >> >> >> that
> >> >> >> > isnt blatantly obvious, either in my OS or on the mobile device?
> >> >> >> >
> >> >> >> > For reference I am running Windows XP SP3 on my laptop and my
> >> >> >> > mobile
> >> >> >> device
> >> >> >> > is an AT&T Tilt (aka HTC 8925) which is running WM6.1 (CE OS
> >> >> >> > 5.2.19214
> >> >> >> (Build
> >> >> >> > 19214.1.0.4)).
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>