word, powerpoint 2007 crash at start

I just upgraded from my expired Office Home and Student trial to Office Pro
Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works word
processor stopped working, but now that I got a full Office suite I
uninstalled Works and the Home and Student stuff but the problem has
transferred to word/powerpoint now. Here's the problem:

As soon as I try to launch Word 2007, the loading screen comes up then it
says "Microsoft Office Word has stopped working"

Problem signature:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Powerpoint originally had an InPageError crash for me, but now when I try to
load it it does this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a83f
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: e0000002
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033


I don't have any of the add-ins blamed for Word or Powerpoint being unable
to start, but I do have Google Desktop and Symantec Endpoint Protection, if
those are able to interfere. Everything else in the suite (that I've
installed, at least) works fine, so I don't know why this is happening.

Thanks so much for the help!

That's probably a little too generic of an error to be debuggable. If you
put up the actual crash DMP file someplace, somebody might be able to take a
look at it.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"popular loser" <> wrote in message
news:BDA0614D-A6D5-4856-98AE-...
>I just upgraded from my expired Office Home and Student trial to Office Pro
> Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works
> word
> processor stopped working, but now that I got a full Office suite I
> uninstalled Works and the Home and Student stuff but the problem has
> transferred to word/powerpoint now. Here's the problem:
>
> As soon as I try to launch Word 2007, the loading screen comes up then it
> says "Microsoft Office Word has stopped working"
>
> Problem signature:
> Problem Event Name: InPageError
> Error Status Code: c000009c
> Faulting Media Type: 00000003
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
>
> Powerpoint originally had an InPageError crash for me, but now when I try
> to
> load it it does this:
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: POWERPNT.EXE
> Application Version: 12.0.6211.1000
> Application Timestamp: 46d4a83f
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bd80
> Exception Code: e0000002
> Exception Offset: 0001b09e
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
>
>
> I don't have any of the add-ins blamed for Word or Powerpoint being unable
> to start, but I do have Google Desktop and Symantec Endpoint Protection,
> if
> those are able to interfere. Everything else in the suite (that I've
> installed, at least) works fine, so I don't know why this is happening.
>
> Thanks so much for the help!

I don't exactly know how to do this, but I tried creating a dump file from
task manager and even that crashed because Word isn't able to load enough for
it to finish writing the file. What should I do?

"zachd [MSFT]" wrote:

>
> That's probably a little too generic of an error to be debuggable. If you
> put up the actual crash DMP file someplace, somebody might be able to take a
> look at it.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "popular loser" <> wrote in message
> news:BDA0614D-A6D5-4856-98AE-...
> >I just upgraded from my expired Office Home and Student trial to Office Pro
> > Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works
> > word
> > processor stopped working, but now that I got a full Office suite I
> > uninstalled Works and the Home and Student stuff but the problem has
> > transferred to word/powerpoint now. Here's the problem:
> >
> > As soon as I try to launch Word 2007, the loading screen comes up then it
> > says "Microsoft Office Word has stopped working"
> >
> > Problem signature:
> > Problem Event Name: InPageError
> > Error Status Code: c000009c
> > Faulting Media Type: 00000003
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Additional information about the problem:
> > LCID: 1033
> > Brand: Office12Crash
> > skulcid: 1033
> >
> > Powerpoint originally had an InPageError crash for me, but now when I try
> > to
> > load it it does this:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: POWERPNT.EXE
> > Application Version: 12.0.6211.1000
> > Application Timestamp: 46d4a83f
> > Fault Module Name: kernel32.dll
> > Fault Module Version: 6.0.6000.16386
> > Fault Module Timestamp: 4549bd80
> > Exception Code: e0000002
> > Exception Offset: 0001b09e
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Additional information about the problem:
> > LCID: 1033
> > Brand: Office12Crash
> > skulcid: 1033
> >
> >
> > I don't have any of the add-ins blamed for Word or Powerpoint being unable
> > to start, but I do have Google Desktop and Symantec Endpoint Protection,
> > if
> > those are able to interfere. Everything else in the suite (that I've
> > installed, at least) works fine, so I don't know why this is happening.
> >
> > Thanks so much for the help!
>
>
>

Also, I have all the latest updates and have run Office diagnostics
repeatedly to no avail. What steps can I take to try to solve this? Microsoft
won't talk to me

"popular loser" wrote:

> I don't exactly know how to do this, but I tried creating a dump file from
> task manager and even that crashed because Word isn't able to load enough for
> it to finish writing the file. What should I do?
>
> "zachd [MSFT]" wrote:
>
> >
> > That's probably a little too generic of an error to be debuggable. If you
> > put up the actual crash DMP file someplace, somebody might be able to take a
> > look at it.
> >
> > --
> > Speaking for myself only.
> > See http://zachd.com/pss/pss.html for some helpful WMP info.
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> > --
> > "popular loser" <> wrote in message
> > news:BDA0614D-A6D5-4856-98AE-...
> > >I just upgraded from my expired Office Home and Student trial to Office Pro
> > > Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works
> > > word
> > > processor stopped working, but now that I got a full Office suite I
> > > uninstalled Works and the Home and Student stuff but the problem has
> > > transferred to word/powerpoint now. Here's the problem:
> > >
> > > As soon as I try to launch Word 2007, the loading screen comes up then it
> > > says "Microsoft Office Word has stopped working"
> > >
> > > Problem signature:
> > > Problem Event Name: InPageError
> > > Error Status Code: c000009c
> > > Faulting Media Type: 00000003
> > > OS Version: 6.0.6000.2.0.0.768.3
> > > Locale ID: 1033
> > >
> > > Additional information about the problem:
> > > LCID: 1033
> > > Brand: Office12Crash
> > > skulcid: 1033
> > >
> > > Powerpoint originally had an InPageError crash for me, but now when I try
> > > to
> > > load it it does this:
> > >
> > > Problem signature:
> > > Problem Event Name: APPCRASH
> > > Application Name: POWERPNT.EXE
> > > Application Version: 12.0.6211.1000
> > > Application Timestamp: 46d4a83f
> > > Fault Module Name: kernel32.dll
> > > Fault Module Version: 6.0.6000.16386
> > > Fault Module Timestamp: 4549bd80
> > > Exception Code: e0000002
> > > Exception Offset: 0001b09e
> > > OS Version: 6.0.6000.2.0.0.768.3
> > > Locale ID: 1033
> > >
> > > Additional information about the problem:
> > > LCID: 1033
> > > Brand: Office12Crash
> > > skulcid: 1033
> > >
> > >
> > > I don't have any of the add-ins blamed for Word or Powerpoint being unable
> > > to start, but I do have Google Desktop and Symantec Endpoint Protection,
> > > if
> > > those are able to interfere. Everything else in the suite (that I've
> > > installed, at least) works fine, so I don't know why this is happening.
> > >
> > > Thanks so much for the help!
> >
> >
> >

Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
http://support.microsoft.com/oas/def...4&gprid=424846
You probably can't see laying out money like that. If uninstalling
and reinstalling Office doesn't get Word working, please respond.
I'll try cross posting this to the Word application errors newsgroup.
Maybe someone there will be more able than I to assist you.

"popular loser" <> wrote in message
news:062E8735-7BF8-489B-AFA6-...
> Also, I have all the latest updates and have run Office diagnostics
> repeatedly to no avail. What steps can I take to try to solve this? Microsoft
> won't talk to me
>
> "popular loser" wrote:
>
>> I don't exactly know how to do this, but I tried creating a dump file from
>> task manager and even that crashed because Word isn't able to load enough for
>> it to finish writing the file. What should I do?
>>
>> "zachd [MSFT]" wrote:
>>
>> >
>> > That's probably a little too generic of an error to be debuggable. If you
>> > put up the actual crash DMP file someplace, somebody might be able to take
>> > a
>> > look at it.
>> >
>> > --
>> > Speaking for myself only.
>> > See http://zachd.com/pss/pss.html for some helpful WMP info.
>> > This posting is provided "AS IS" with no warranties, and confers no rights.
>> > --
>> > "popular loser" <> wrote in message
>> > news:BDA0614D-A6D5-4856-98AE-...
>> > >I just upgraded from my expired Office Home and Student trial to Office
>> > >Pro
>> > > Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works
>> > > word
>> > > processor stopped working, but now that I got a full Office suite I
>> > > uninstalled Works and the Home and Student stuff but the problem has
>> > > transferred to word/powerpoint now. Here's the problem:
>> > >
>> > > As soon as I try to launch Word 2007, the loading screen comes up then it
>> > > says "Microsoft Office Word has stopped working"
>> > >
>> > > Problem signature:
>> > > Problem Event Name: InPageError
>> > > Error Status Code: c000009c
>> > > Faulting Media Type: 00000003
>> > > OS Version: 6.0.6000.2.0.0.768.3
>> > > Locale ID: 1033
>> > >
>> > > Additional information about the problem:
>> > > LCID: 1033
>> > > Brand: Office12Crash
>> > > skulcid: 1033
>> > >
>> > > Powerpoint originally had an InPageError crash for me, but now when I try
>> > > to
>> > > load it it does this:
>> > >
>> > > Problem signature:
>> > > Problem Event Name: APPCRASH
>> > > Application Name: POWERPNT.EXE
>> > > Application Version: 12.0.6211.1000
>> > > Application Timestamp: 46d4a83f
>> > > Fault Module Name: kernel32.dll
>> > > Fault Module Version: 6.0.6000.16386
>> > > Fault Module Timestamp: 4549bd80
>> > > Exception Code: e0000002
>> > > Exception Offset: 0001b09e
>> > > OS Version: 6.0.6000.2.0.0.768.3
>> > > Locale ID: 1033
>> > >
>> > > Additional information about the problem:
>> > > LCID: 1033
>> > > Brand: Office12Crash
>> > > skulcid: 1033
>> > >
>> > >
>> > > I don't have any of the add-ins blamed for Word or Powerpoint being
>> > > unable
>> > > to start, but I do have Google Desktop and Symantec Endpoint Protection,
>> > > if
>> > > those are able to interfere. Everything else in the suite (that I've
>> > > installed, at least) works fine, so I don't know why this is happening.
>> > >
>> > > Thanks so much for the help!
>> >
>> >
>> >

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

Terry Farrell - MSWord MVP

"Michael Jennings" <> wrote in message
news:%...
> Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
> http://support.microsoft.com/oas/def...4&gprid=424846
> You probably can't see laying out money like that. If uninstalling
> and reinstalling Office doesn't get Word working, please respond.
> I'll try cross posting this to the Word application errors newsgroup.
> Maybe someone there will be more able than I to assist you.

This article is now at
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Terry Farrell" <> wrote in message
news18D1F8A-AAF9-4C4A-BFF6-...
> See the following FAQ for help diagnosing this problem.
>
> http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
>
> Terry Farrell - MSWord MVP
>
> "Michael Jennings" <> wrote in message
> news:%...
>> Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
>> http://support.microsoft.com/oas/def...4&gprid=424846
>> You probably can't see laying out money like that. If uninstalling
>> and reinstalling Office doesn't get Word working, please respond.
>> I'll try cross posting this to the Word application errors newsgroup.
>> Maybe someone there will be more able than I to assist you.
>
>

Thank Suzanne. I don't know why this change didn't get save properly the
other day - but I've now changed it again.

Terry


"Suzanne S. Barnhill" <> wrote in message
news:...
> This article is now at
> http://word.mvps.org/FAQs/AppErrors/...artingWord.htm
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
>
> "Terry Farrell" <> wrote in message
> news18D1F8A-AAF9-4C4A-BFF6-...
>> See the following FAQ for help diagnosing this problem.
>>
>> http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
>>
>> Terry Farrell - MSWord MVP
>>
>> "Michael Jennings" <> wrote in message
>> news:%...
>>> Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
>>> http://support.microsoft.com/oas/def...4&gprid=424846
>>> You probably can't see laying out money like that. If uninstalling
>>> and reinstalling Office doesn't get Word working, please respond.
>>> I'll try cross posting this to the Word application errors newsgroup.
>>> Maybe someone there will be more able than I to assist you.
>>
>>
>
>

I had to change it both in my URL cheat sheet and in the OE signature I use
as a shortcut.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Terry Farrell" <> wrote in message
news:4F2FBA85-7264-4282-9505-...
> Thank Suzanne. I don't know why this change didn't get save properly the
> other day - but I've now changed it again.
>
> Terry
>
>
> "Suzanne S. Barnhill" <> wrote in message
> news:...
>> This article is now at
>> http://word.mvps.org/FAQs/AppErrors/...artingWord.htm
>>
>> --
>> Suzanne S. Barnhill
>> Microsoft MVP (Word)
>> Words into Type
>> Fairhope, Alabama USA
>>
>> "Terry Farrell" <> wrote in message
>> news18D1F8A-AAF9-4C4A-BFF6-...
>>> See the following FAQ for help diagnosing this problem.
>>>
>>> http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
>>>
>>> Terry Farrell - MSWord MVP
>>>
>>> "Michael Jennings" <> wrote in message
>>> news:%...
>>>> Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
>>>> http://support.microsoft.com/oas/def...4&gprid=424846
>>>> You probably can't see laying out money like that. If uninstalling
>>>> and reinstalling Office doesn't get Word working, please respond.
>>>> I'll try cross posting this to the Word application errors newsgroup.
>>>> Maybe someone there will be more able than I to assist you.
>>>
>>>
>>
>>
>
>