Works 8.5 APPCRASH wksdb.exe module wksssdb.dll

My dad has an HP Pavilion Desktop with VISTA . HE uses it mainly to write
songs on Finale 2007. He does not have internet connection.
We tried to do a simple spreadsheet in Works 8.5 tonight and have error
"Works 8.5 stopped" if we try to print or do page setup in spreadsheet or
data base. If we just type a document in what I would call "word" in other
versions, we can use page set up and we can print without error.

Problem Event Name: APPCRASH
Application Name: wksdb.exe
Application Version: 8.5.818.0
Application Timestamp: 430474ad
Fault Module Name: wksssdb.dll
Fault Module Version: 8.5.818.0
Fault Module Timestamp: 4304728c
Exception Code: c0000005
Exception Offset: 0003bf71
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

I have tried uninstalling works 8.5 and reinstalling it through the Help
functions 3 or 4 times with no change.

Can someone give me a way to fix this?

Thanks very much,
opie

You might want to publish this in the following newsgroup where folks there
might be able to give better suggestions:
microsoft.public.works.win
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"opie" <> wrote in message
news:6F100EC3-113C-48D1-9A0C-...
> My dad has an HP Pavilion Desktop with VISTA . HE uses it mainly to write
> songs on Finale 2007. He does not have internet connection.
> We tried to do a simple spreadsheet in Works 8.5 tonight and have error
> "Works 8.5 stopped" if we try to print or do page setup in spreadsheet or
> data base. If we just type a document in what I would call "word" in other
> versions, we can use page set up and we can print without error.
>
> Problem Event Name: APPCRASH
> Application Name: wksdb.exe
> Application Version: 8.5.818.0
> Application Timestamp: 430474ad
> Fault Module Name: wksssdb.dll
> Fault Module Version: 8.5.818.0
> Fault Module Timestamp: 4304728c
> Exception Code: c0000005
> Exception Offset: 0003bf71
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> I have tried uninstalling works 8.5 and reinstalling it through the Help
> functions 3 or 4 times with no change.
>
> Can someone give me a way to fix this?
>
> Thanks very much,
> opie

Thank You very much, I went where you said, found a link to a patch. I
downloaded it to usb drive and went back to Daddy's this morning and 5
minutes later, works was working fine.
Thanks again
David

"Andre Da Costa[ActiveWin]" wrote:

> You might want to publish this in the following newsgroup where folks there
> might be able to give better suggestions:
> microsoft.public.works.win
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog...3DB!9709.entry
> "opie" <> wrote in message
> news:6F100EC3-113C-48D1-9A0C-...
> > My dad has an HP Pavilion Desktop with VISTA . HE uses it mainly to write
> > songs on Finale 2007. He does not have internet connection.
> > We tried to do a simple spreadsheet in Works 8.5 tonight and have error
> > "Works 8.5 stopped" if we try to print or do page setup in spreadsheet or
> > data base. If we just type a document in what I would call "word" in other
> > versions, we can use page set up and we can print without error.
> >
> > Problem Event Name: APPCRASH
> > Application Name: wksdb.exe
> > Application Version: 8.5.818.0
> > Application Timestamp: 430474ad
> > Fault Module Name: wksssdb.dll
> > Fault Module Version: 8.5.818.0
> > Fault Module Timestamp: 4304728c
> > Exception Code: c0000005
> > Exception Offset: 0003bf71
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > I have tried uninstalling works 8.5 and reinstalling it through the Help
> > functions 3 or 4 times with no change.
> >
> > Can someone give me a way to fix this?
> >
> > Thanks very much,
> > opie
>
>
>

David, I am really curious why you weren't able to find the solution to the
problem with "Problem Reports and Solution" "View Problem History" the right
clicking on the Works crash and clicking "View Solution". The solution
would have pointed to the patch. I completely understand if you didn't know
you could "right clicK" on a problem because I didn't know right away
either. Maybe it would be better if "Windows Help and Support" specifically
called out that you can "right click" to view a solution?

View the details of a problem report
http://windowshelp.microsoft.com/Win...c45761033.mspx
"Right click a problem to see more options for working with it"

What are your thoughts?

Thanks,

John

I work at Microsoft. These are my opinions and not my employers.
This posting is provided "AS IS" with no warranties, and confers no rights.


"opie" <> wrote in message
news:F006121E-7657-41D5-B836-...
> Thank You very much, I went where you said, found a link to a patch. I
> downloaded it to usb drive and went back to Daddy's this morning and 5
> minutes later, works was working fine.
> Thanks again
> David
>
> "Andre Da Costa[ActiveWin]" wrote:
>
>> You might want to publish this in the following newsgroup where folks
>> there
>> might be able to give better suggestions:
>> microsoft.public.works.win
>> --
>> Andre
>> Blog: http://adacosta.spaces.live.com
>> My Vista Quickstart Guide:
>> http://adacosta.spaces.live.com/blog...3DB!9709.entry
>> "opie" <> wrote in message
>> news:6F100EC3-113C-48D1-9A0C-...
>> > My dad has an HP Pavilion Desktop with VISTA . HE uses it mainly to
>> > write
>> > songs on Finale 2007. He does not have internet connection.
>> > We tried to do a simple spreadsheet in Works 8.5 tonight and have error
>> > "Works 8.5 stopped" if we try to print or do page setup in spreadsheet
>> > or
>> > data base. If we just type a document in what I would call "word" in
>> > other
>> > versions, we can use page set up and we can print without error.
>> >
>> > Problem Event Name: APPCRASH
>> > Application Name: wksdb.exe
>> > Application Version: 8.5.818.0
>> > Application Timestamp: 430474ad
>> > Fault Module Name: wksssdb.dll
>> > Fault Module Version: 8.5.818.0
>> > Fault Module Timestamp: 4304728c
>> > Exception Code: c0000005
>> > Exception Offset: 0003bf71
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 1033
>> >
>> > I have tried uninstalling works 8.5 and reinstalling it through the
>> > Help
>> > functions 3 or 4 times with no change.
>> >
>> > Can someone give me a way to fix this?
>> >
>> > Thanks very much,
>> > opie
>>
>>
>>

JohnBuk [MSFT] wrote:

> David, I am really curious why you weren't able to find the solution to
> the problem with "Problem Reports and Solution" "View Problem History" the
> right
> clicking on the Works crash and clicking "View Solution". The solution
> would have pointed to the patch. I completely understand if you didn't
> know you could "right clicK" on a problem because I didn't know right away
> either. Maybe it would be better if "Windows Help and Support"
> specifically called out that you can "right click" to view a solution?
>
> View the details of a problem report
>
http://windowshelp.microsoft.com/Win...c45761033.mspx
> "Right click a problem to see more options for working with it"
>
> What are your thoughts?
>
> Thanks,
>
> John
>
> I work at Microsoft. These are my opinions and not my employers.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
Much like everything else from Microsoft.

Cheers.

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