WS2K3 - Critical Updates won't download

Hi all

Although MS Update works fine with optional updates (software & hardware),
it fails to download critical updates. I have tried several times and receive
the samer error message:- The following updates were not installed:

Security Update for Microsoft Office 2007 (KB951550)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
Security Update for Windows Server 2003 (KB955069)
Security Update for Microsoft XML Core Services 6.0 Service Pack 2 (KB954459)
Windows Malicious Software Removal Tool - November 2008 (KB890830)
Security Update for Windows Server 2003 (KB957097)

Error Code: Error Code: 0x80072F78

I have searched for a solution here but cannot find one. Can anyone help,
please?

0x80072F78 ERROR_HTTP_INVALID_SERVER_RESPONSE
The server response could not be parsed.

Is this a sudden, new problem or an ongoing one? Is Automatic Updates
enabled?

Start here:

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates
http://support.microsoft.com/kb/836941
==
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

anthony wrote:
> Although MS Update works fine with optional updates (software & hardware),
> it fails to download critical updates. I have tried several times and
> receive the samer error message:- The following updates were not
> installed:
>
> Security Update for Microsoft Office 2007 (KB951550)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for Windows Server 2003 (KB955069)
> Security Update for Microsoft XML Core Services 6.0 Service Pack 2
> (KB954459) Windows Malicious Software Removal Tool - November 2008
> (KB890830)
> Security Update for Windows Server 2003 (KB957097)
>
> Error Code: Error Code: 0x80072F78
>
> I have searched for a solution here but cannot find one. Can anyone help,
> please?

Hi

Thanks for replying.

This is a sudden, new problem. Automatic updates is turned on and has worked
fine up to now. I can still select non-critical updates, ie software and
hardware updates and they download and install with no problems. It is only
in respect of critical updates that there is a problem, which seems very
strange................

"PA Bear [MS MVP]" wrote:

> 0x80072F78 ERROR_HTTP_INVALID_SERVER_RESPONSE
> The server response could not be parsed.
>
> Is this a sudden, new problem or an ongoing one? Is Automatic Updates
> enabled?
>
> Start here:
>
> You may encounter temporary connection-related errors when you use Windows
> Update or Microsoft Update to install updates
> http://support.microsoft.com/kb/836941
> ==
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> anthony wrote:
> > Although MS Update works fine with optional updates (software & hardware),
> > it fails to download critical updates. I have tried several times and
> > receive the samer error message:- The following updates were not
> > installed:
> >
> > Security Update for Microsoft Office 2007 (KB951550)
> > Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> > Security Update for Windows Server 2003 (KB955069)
> > Security Update for Microsoft XML Core Services 6.0 Service Pack 2
> > (KB954459) Windows Malicious Software Removal Tool - November 2008
> > (KB890830)
> > Security Update for Windows Server 2003 (KB957097)
> >
> > Error Code: Error Code: 0x80072F78
> >
> > I have searched for a solution here but cannot find one. Can anyone help,
> > please?
>
>

Hi again

I just tried again. Of 7 critical (high priority) updates, 6 failed to
download, but the other (an update to Windows Defender defenitions)
downloaded and installed correctly.

"PA Bear [MS MVP]" wrote:

> 0x80072F78 ERROR_HTTP_INVALID_SERVER_RESPONSE
> The server response could not be parsed.
>
> Is this a sudden, new problem or an ongoing one? Is Automatic Updates
> enabled?
>
> Start here:
>
> You may encounter temporary connection-related errors when you use Windows
> Update or Microsoft Update to install updates
> http://support.microsoft.com/kb/836941
> ==
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> anthony wrote:
> > Although MS Update works fine with optional updates (software & hardware),
> > it fails to download critical updates. I have tried several times and
> > receive the samer error message:- The following updates were not
> > installed:
> >
> > Security Update for Microsoft Office 2007 (KB951550)
> > Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> > Security Update for Windows Server 2003 (KB955069)
> > Security Update for Microsoft XML Core Services 6.0 Service Pack 2
> > (KB954459) Windows Malicious Software Removal Tool - November 2008
> > (KB890830)
> > Security Update for Windows Server 2003 (KB957097)
> >
> > Error Code: Error Code: 0x80072F78
> >
> > I have searched for a solution here but cannot find one. Can anyone help,
> > please?
>
>

Open a free support incident, Anthony.

anthony wrote:
> Hi again
>
> I just tried again. Of 7 critical (high priority) updates, 6 failed to
> download, but the other (an update to Windows Defender defenitions)
> downloaded and installed correctly.
>
> "PA Bear [MS MVP]" wrote:
>
>> 0x80072F78 ERROR_HTTP_INVALID_SERVER_RESPONSE
>> The server response could not be parsed.
>>
>> Is this a sudden, new problem or an ongoing one? Is Automatic Updates
>> enabled?
>>
>> Start here:
>>
>> You may encounter temporary connection-related errors when you use
>> Windows
>> Update or Microsoft Update to install updates
>> http://support.microsoft.com/kb/836941
>> ==
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> anthony wrote:
>>> Although MS Update works fine with optional updates (software &
>>> hardware),
>>> it fails to download critical updates. I have tried several times and
>>> receive the samer error message:- The following updates were not
>>> installed:
>>>
>>> Security Update for Microsoft Office 2007 (KB951550)
>>> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
>>> Security Update for Windows Server 2003 (KB955069)
>>> Security Update for Microsoft XML Core Services 6.0 Service Pack 2
>>> (KB954459) Windows Malicious Software Removal Tool - November 2008
>>> (KB890830)
>>> Security Update for Windows Server 2003 (KB957097)
>>>
>>> Error Code: Error Code: 0x80072F78
>>>
>>> I have searched for a solution here but cannot find one. Can anyone
>>> help,
>>> please?

OK, will do.

I managed to download and install the 6 high priority updates in question
manually with no problem.

Thanks for your help with this.

"PA Bear [MS MVP]" wrote:

> Open a free support incident, Anthony.
>
> anthony wrote:
> > Hi again
> >
> > I just tried again. Of 7 critical (high priority) updates, 6 failed to
> > download, but the other (an update to Windows Defender defenitions)
> > downloaded and installed correctly.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> 0x80072F78 ERROR_HTTP_INVALID_SERVER_RESPONSE
> >> The server response could not be parsed.
> >>
> >> Is this a sudden, new problem or an ongoing one? Is Automatic Updates
> >> enabled?
> >>
> >> Start here:
> >>
> >> You may encounter temporary connection-related errors when you use
> >> Windows
> >> Update or Microsoft Update to install updates
> >> http://support.microsoft.com/kb/836941
> >> ==
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB999999).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >> anthony wrote:
> >>> Although MS Update works fine with optional updates (software &
> >>> hardware),
> >>> it fails to download critical updates. I have tried several times and
> >>> receive the samer error message:- The following updates were not
> >>> installed:
> >>>
> >>> Security Update for Microsoft Office 2007 (KB951550)
> >>> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> >>> Security Update for Windows Server 2003 (KB955069)
> >>> Security Update for Microsoft XML Core Services 6.0 Service Pack 2
> >>> (KB954459) Windows Malicious Software Removal Tool - November 2008
> >>> (KB890830)
> >>> Security Update for Windows Server 2003 (KB957097)
> >>>
> >>> Error Code: Error Code: 0x80072F78
> >>>
> >>> I have searched for a solution here but cannot find one. Can anyone
> >>> help,
> >>> please?
>
>