WU Freezes at "download/install" screen

This just started happening. Using XP home SP2.

I have read through some posts on freezing problems but mine seems to
differ. The others show freezing getting to the update page. I get to the
update page fine, checks my pc for updates fine and gives me the available
updates for my pc fine.

It's when I click install and the downloading/installing screen opens is
when all freezes up. No error message just freeze. The only way I can get
out is through end task in task manager.

While this is frozen all other programs and features on the pc operate
fine.

I do not have a anti-virus scanner or updater running during this problem
and I even shut down my firewall (ZAPro) but still freezes on the
downloading/install screen.

I copied this from the log from the first time it froze. I thought it might
help in solving the problem:

Synchronization Agent has finished detecting items.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{A11039EE-94F2-4327-BBB3-4F930DD3D333} 2005-08-10 15:57:15-0400 1
161 101 {76A9ECC1-0AC2-4F09-8BAF-4FC5F68EEA0C} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{6CC4B1C3-11A0-4BFB-BFB3-DE9F2A4E468B} 2005-08-10 15:58:45-0400 1
161 101 {4BD8393B-9142-444D-BD40-B74172F48B86} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{6E5754AA-B34A-41F6-9462-015CC744DE7B} 2005-08-10 16:00:15-0400 1
161 101 {D80D91CF-6361-4FDF-B35D-F05077902973} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{E10B0ABA-65A1-4DBE-A680-5EC0B31F713A} 2005-08-10 16:01:45-0400 1
161 101 {2FCDEFD7-B98F-4A25-8DF4-F8060AFC0942} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{1D0F07E7-EF99-4B52-BFDD-434B1898344B} 2005-08-10 16:03:15-0400 1
161 101 {1AFB1AFE-9AAF-4DC4-9DAC-C75303A84655} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{595463F9-E0E6-4882-A9B9-53DC2ECDC5F8} 2005-08-10 16:04:45-0400 1
161 101 {70E702CB-5D44-494D-8594-476AC774CD51} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
{121F5DFE-CC3C-4ECF-89B3-2DF4CB1EEABE} 2005-08-10 16:06:15-0400 1
161 101 {06F7520C-2CF3-46AB-A457-402327016632} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.
2005-08-10 16:07:45 796 3c0 Agent WARNING: WU client
fails to call back to download call {560982A1-D101-42D1-AD39-C674DC99FA1F}
with error 0x800706ba
2005-08-10 16:07:50 796 3c0 Report REPORT EVENT:
{87294572-4B0F-4880-9E3C-4BE98C8A456F} 2005-08-10 16:07:45-0400 1
161 101 {43CFE95C-26ED-48BC-957B-675AEC692DF0} 100 80246008
WindowsUpdate Failure Content Download Error: Download failed.


Thank you very much for any replies to help remedy this!

i have the same problem, the installer just sits there, doing nothing, i've
try turning anti virus, fisrewalls and anything else i can switch off. but no
joy.

See http://snipurl.com/gv8l (short for
http://groups.google.com/group/micro...iled%22&qt_g=1)

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


bg wrote:
> This just started happening. Using XP home SP2.
>
> I have read through some posts on freezing problems but mine seems to
> differ. The others show freezing getting to the update page. I get to the
> update page fine, checks my pc for updates fine and gives me the available
> updates for my pc fine.
>
> It's when I click install and the downloading/installing screen opens is
> when all freezes up. No error message just freeze. The only way I can get
> out is through end task in task manager.
>
> While this is frozen all other programs and features on the pc operate
> fine.
>
> I do not have a anti-virus scanner or updater running during this problem
> and I even shut down my firewall (ZAPro) but still freezes on the
> downloading/install screen.
>
> I copied this from the log from the first time it froze. I thought it
> might help in solving the problem:
>
> Synchronization Agent has finished detecting items.
> 2005-08-10 16:07:45 796 3c0 Report REPORT EVENT:
> {A11039EE-94F2-4327-BBB3-4F930DD3D333} 2005-08-10 15:57:15-0400 1
> 161 101 {76A9ECC1-0AC2-4F09-8BAF-4FC5F68EEA0C} 100 80246008
> WindowsUpdate Failure Content Download Error: Download failed.
<snip>

On Thu, 11 Aug 2005 01:52:43 -0400, "PA Bear" <> wrote:

>See http://snipurl.com/gv8l (short for
>http://groups.google.com/group/micro...iled%22&qt_g=1)
>
>1. See the "Need more help? Tell us what problem you are having" section of
>http://support.microsoft.com/?scid=ph;en-us;6527
>
>2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
>3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>associated with the download/install.
>
>How to read the Windowsupdate.log file:
>http://support.microsoft.com/?kbid=902093
>
>3b. Compare errors to those listed here:
>http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
>http://windowsupdate.microsoft.com > click on Help and Support link in left
>pane > Solve problems on your own.
>
>4. Windows Update Checklist:
>http://www3.telus.net/dandemar/updtcl.htm


Thanks for the reply. I tried everything from every link you listed.

Checking the log wasn't much help since there was no specific error message
just "download failed".

I re-registered all dll's, removed v6, reinstalled latest WU software. Read
every entry coming to close to my problem in the knowledge base. I did it
all and still have the same problem, screen still freezes right at
downloading/installing updates.

I even checked the the .js extension in folder types making sure it had the
correct entry for opening it. I did it all.

No help.

bg wrote:
> > 1. See the "Need more help? Tell us what problem you are having"
> > section of http://support.microsoft.com/?scid=ph;en-us;6527
> >
> > 2. You cannot install some updates or programs
> > http://support.microsoft.com/default...b;en-us;822798
> >
> > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > associated with the download/install.
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/?kbid=902093
> >
> > 3b. Compare errors to those listed here:
> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > to http://windowsupdate.microsoft.com > click on Help and Support link
> > in left pane > Solve problems on your own.
> >
> > 4. Windows Update Checklist:
> > http://www3.telus.net/dandemar/updtcl.htm
>
>
> Thanks for the reply. I tried everything from every link you listed.
>
> Checking the log wasn't much help since there was no specific error
> message just "download failed".
>
> I re-registered all dll's, removed v6, reinstalled latest WU software.
> Read every entry coming to close to my problem in the knowledge base. I
> did it all and still have the same problem, screen still freezes right at
> downloading/installing updates.
>
> I even checked the the .js extension in folder types making sure it had
> the correct entry for opening it. I did it all.

Please include all of previous message(s) in your replies.

Try:

Download stops or freezes. The Windows Update - Web Page Dialog window
appears but download never starts
http://v4.windowsupdate.microsoft.com/troubleshoot/
--
~PA Bear

On Thu, 11 Aug 2005 19:12:38 -0400, "PA Bear" <> wrote:

>bg wrote:
>> > 1. See the "Need more help? Tell us what problem you are having"
>> > section of http://support.microsoft.com/?scid=ph;en-us;6527
>> >
>> > 2. You cannot install some updates or programs
>> > http://support.microsoft.com/default...b;en-us;822798
>> >
>> > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>> > associated with the download/install.
>> >
>> > How to read the Windowsupdate.log file:
>> > http://support.microsoft.com/?kbid=902093
>> >
>> > 3b. Compare errors to those listed here:
>> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
>> > to http://windowsupdate.microsoft.com > click on Help and Support link
>> > in left pane > Solve problems on your own.
>> >
>> > 4. Windows Update Checklist:
>> > http://www3.telus.net/dandemar/updtcl.htm
>>
>>
>> Thanks for the reply. I tried everything from every link you listed.
>>
>> Checking the log wasn't much help since there was no specific error
>> message just "download failed".
>>
>> I re-registered all dll's, removed v6, reinstalled latest WU software.
>> Read every entry coming to close to my problem in the knowledge base. I
>> did it all and still have the same problem, screen still freezes right at
>> downloading/installing updates.
>>
>> I even checked the the .js extension in folder types making sure it had
>> the correct entry for opening it. I did it all.
>
>Please include all of previous message(s) in your replies.
>
>Try:
>
>Download stops or freezes. The Windows Update - Web Page Dialog window
>appears but download never starts
>http://v4.windowsupdate.microsoft.com/troubleshoot/


I don't know if this was the hard way or the easy one but I uninstalled
SP2, downloaded the IT version, installed the over 250 MB's and now WU
works.

--
Today an optimist drowned in a half-filled bath tub . . . . .

bg wrote:
> > > > 1. See the "Need more help? Tell us what problem you are having"
> > > > section of http://support.microsoft.com/?scid=ph;en-us;6527
> > > >
> > > > 2. You cannot install some updates or programs
> > > > http://support.microsoft.com/default...b;en-us;822798
> > > >
> > > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > > > associated with the download/install.
> > > >
> > > > How to read the Windowsupdate.log file:
> > > > http://support.microsoft.com/?kbid=902093
> > > >
> > > > 3b. Compare errors to those listed here:
> > > > http://inetexplorer.mvps.org/archive...date_codes.htm
> > > > and/or go to http://windowsupdate.microsoft.com > click on Help and
> > > > Support link in left pane > Solve problems on your own.
> > > >
> > > > 4. Windows Update Checklist:
> > > > http://www3.telus.net/dandemar/updtcl.htm
> > >
> > >
> > > Thanks for the reply. I tried everything from every link you listed.
> > >
> > > Checking the log wasn't much help since there was no specific error
> > > message just "download failed".
> > >
> > > I re-registered all dll's, removed v6, reinstalled latest WU software.
> > > Read every entry coming to close to my problem in the knowledge base.
> > > I did it all and still have the same problem, screen still freezes
> > > right at downloading/installing updates.
> > >
> > > I even checked the the .js extension in folder types making sure it
> > > had the correct entry for opening it. I did it all.
> >
> > Please include all of previous message(s) in your replies.
> >
> > Try:
> >
> > Download stops or freezes. The Windows Update - Web Page Dialog window
> > appears but download never starts
> > http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>
> I don't know if this was the hard way or the easy one but I uninstalled
> SP2, downloaded the IT version, installed the over 250 MB's and now WU
> works.

More than one way to skin a cat. (You basically reinstalled IE with default
settings.)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

On Thu, 11 Aug 2005 20:17:50 -0400, "PA Bear" <> wrote:

>bg wrote:
>> > > > 1. See the "Need more help? Tell us what problem you are having"
>> > > > section of http://support.microsoft.com/?scid=ph;en-us;6527
>> > > >
>> > > > 2. You cannot install some updates or programs
>> > > > http://support.microsoft.com/default...b;en-us;822798
>> > > >
>> > > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>> > > > associated with the download/install.
>> > > >
>> > > > How to read the Windowsupdate.log file:
>> > > > http://support.microsoft.com/?kbid=902093
>> > > >
>> > > > 3b. Compare errors to those listed here:
>> > > > http://inetexplorer.mvps.org/archive...date_codes.htm
>> > > > and/or go to http://windowsupdate.microsoft.com > click on Help and
>> > > > Support link in left pane > Solve problems on your own.
>> > > >
>> > > > 4. Windows Update Checklist:
>> > > > http://www3.telus.net/dandemar/updtcl.htm
>> > >
>> > >
>> > > Thanks for the reply. I tried everything from every link you listed.
>> > >
>> > > Checking the log wasn't much help since there was no specific error
>> > > message just "download failed".
>> > >
>> > > I re-registered all dll's, removed v6, reinstalled latest WU software.
>> > > Read every entry coming to close to my problem in the knowledge base.
>> > > I did it all and still have the same problem, screen still freezes
>> > > right at downloading/installing updates.
>> > >
>> > > I even checked the the .js extension in folder types making sure it
>> > > had the correct entry for opening it. I did it all.
>> >
>> > Please include all of previous message(s) in your replies.
>> >
>> > Try:
>> >
>> > Download stops or freezes. The Windows Update - Web Page Dialog window
>> > appears but download never starts
>> > http://v4.windowsupdate.microsoft.com/troubleshoot/
>>
>>
>> I don't know if this was the hard way or the easy one but I uninstalled
>> SP2, downloaded the IT version, installed the over 250 MB's and now WU
>> works.
>
>More than one way to skin a cat. (You basically reinstalled IE with default
>settings.)


Thanks for your help!

--
bg

bg wrote:
> On Thu, 11 Aug 2005 20:17:50 -0400, "PA Bear" <> wrote:
>
> > bg wrote:
> > > > > > 1. See the "Need more help? Tell us what problem you are having"
> > > > > > section of http://support.microsoft.com/?scid=ph;en-us;6527
> > > > > >
> > > > > > 2. You cannot install some updates or programs
> > > > > >
> > > > > > http://support.microsoft.com/default...b;en-us;822798
> > > > > >
> > > > > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for
> > > > > > errors associated with the download/install.
> > > > > >
> > > > > > How to read the Windowsupdate.log file:
> > > > > > http://support.microsoft.com/?kbid=902093
> > > > > >
> > > > > > 3b. Compare errors to those listed here:
> > > > > > http://inetexplorer.mvps.org/archive...date_codes.htm
> > > > > > and/or go to http://windowsupdate.microsoft.com > click on Help
> > > > > > and Support link in left pane > Solve problems on your own.
> > > > > >
> > > > > > 4. Windows Update Checklist:
> > > > > > http://www3.telus.net/dandemar/updtcl.htm
> > > > >
> > > > >
> > > > > Thanks for the reply. I tried everything from every link you
> > > > > listed.
> > > > >
> > > > > Checking the log wasn't much help since there was no specific
> > > > > error message just "download failed".
> > > > >
> > > > > I re-registered all dll's, removed v6, reinstalled latest WU
> > > > > software. Read every entry coming to close to my problem in the
> > > > > knowledge base. I did it all and still have the same problem,
> > > > > screen still freezes right at downloading/installing updates.
> > > > >
> > > > > I even checked the the .js extension in folder types making sure
> > > > > it had the correct entry for opening it. I did it all.
> > > >
> > > > Please include all of previous message(s) in your replies.
> > > >
> > > > Try:
> > > >
> > > > Download stops or freezes. The Windows Update - Web Page Dialog
> > > > window appears but download never starts
> > > > http://v4.windowsupdate.microsoft.com/troubleshoot/
> > >
> > >
> > > I don't know if this was the hard way or the easy one but I
> > > uninstalled SP2, downloaded the IT version, installed the over 250
> > > MB's and now WU works.
> >
> > More than one way to skin a cat. (You basically reinstalled IE with
> > default settings.)
>
> Thanks for your help!

YW.