WU page won't display, error 80070570

I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
two and a half years ago. I tried going to the Windows Update page a few days
ago and got the message: "The website has encountered a problem and cannot
display the page", error 0x80070570.

I saw the last update list on the program files list was a Hotfix
(KB908673). I think this problem with Updates is a new one.

What do I do?

Neglected to post that that last udate on my program files list, Hotfix
(KB908673), was on 7/17/07.


thanks

I did a search for the error code I'm getting and found a suggestion to :
"Re-install Windows Update files

http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x86.exe"

I did that, but am still getting the same error code.



>
> I saw the last update list on the program files list was a Hotfix
> (KB908673). I think this problem with Updates is a new one.
>
> What do I do?

Error message when you try to install updates from the Windows Update Web site on a
Windows XP-based computer: "Windows Update has encountered an error and cannot display the
requested page"
http://support.microsoft.com/?kbid=914226
Windows Update has encountered an error and cannot display the requested page.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm


Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"wallyd" <> wrote in message
news:90A27906-672C-44E7-9254-...
|I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
| two and a half years ago. I tried going to the Windows Update page a few days
| ago and got the message: "The website has encountered a problem and cannot
| display the page", error 0x80070570.
|
| I saw the last update list on the program files list was a Hotfix
| (KB908673). I think this problem with Updates is a new one.
|
| What do I do?

Thanks for the prompt reply. I did do another search using the error code #
which took me to a page with a different solution:
You receive a "0x800A01AE" error message or a "0x080070570" error message
when you try to connect to the Windows Update Web page or to the Microsoft
Update Web page in Windows Server 2003 or Windows XP
http://support.microsoft.com/kb/910359

The page you directed me to shows a different error code #. Is that not
important?

BTW, on the page I linked to above there is an option for using Guided Help
to fix the problem. I tried downloading that program but got a message saying
to try again later because it was not possible to download that program at
that time. So I thought I'd wait until getting suggestions here before trying
that fix manually.

So which fix is appropiate?



"TaurArian [MS-MVP]" wrote:

> Error message when you try to install updates from the Windows Update Web site on a
> Windows XP-based computer: "Windows Update has encountered an error and cannot display the
> requested page"
> http://support.microsoft.com/?kbid=914226
> Windows Update has encountered an error and cannot display the requested page.
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "wallyd" <> wrote in message
> news:90A27906-672C-44E7-9254-...
> |I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
> | two and a half years ago. I tried going to the Windows Update page a few days
> | ago and got the message: "The website has encountered a problem and cannot
> | display the page", error 0x80070570.
> |
> | I saw the last update list on the program files list was a Hotfix
> | (KB908673). I think this problem with Updates is a new one.
> |
> | What do I do?
>
>
>

I suspect that the URL you posted is the proper one since it deals with
the issue of connecting to the WU site, not the installation of updates.
However, the Manual step for renaming the SoftwareDistribution folder
should contain a warning that renaming it will delete the updating
history shown on the WU site.

Suggest you do the steps manually. BUT, the issue may rear it's ugly
head again somewhere down the line. It would behoove you to configure
the antivirus software to scan the system per this MS KB article in
order to avoid this issue in the future:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


wallyd wrote:

> Thanks for the prompt reply. I did do another search using the error code #
> which took me to a page with a different solution:
> You receive a "0x800A01AE" error message or a "0x080070570" error message
> when you try to connect to the Windows Update Web page or to the Microsoft
> Update Web page in Windows Server 2003 or Windows XP
> http://support.microsoft.com/kb/910359
>
> The page you directed me to shows a different error code #. Is that not
> important?
>
> BTW, on the page I linked to above there is an option for using Guided Help
> to fix the problem. I tried downloading that program but got a message saying
> to try again later because it was not possible to download that program at
> that time. So I thought I'd wait until getting suggestions here before trying
> that fix manually.
>
> So which fix is appropiate?
>
>
>
> "TaurArian [MS-MVP]" wrote:
>
>
>>Error message when you try to install updates from the Windows Update Web site on a
>>Windows XP-based computer: "Windows Update has encountered an error and cannot display the
>>requested page"
>>http://support.microsoft.com/?kbid=914226
>>Windows Update has encountered an error and cannot display the requested page.
>>
>>--
>>====================================
>>TaurArian [MS-MVP] 2005-2008 - Australia
>>====================================
>>How to make a good post: http://www.dts-l.org/goodpost.htm
>>Defending your machine: http://defendingyourmachine2.blogspot.com/
>>http://taurarian.mvps.org/index.htm
>>
>>
>>Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>>
>>
>>"wallyd" <> wrote in message
>>news:90A27906-672C-44E7-9254-...
>>|I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
>>| two and a half years ago. I tried going to the Windows Update page a few days
>>| ago and got the message: "The website has encountered a problem and cannot
>>| display the page", error 0x80070570.
>>|
>>| I saw the last update list on the program files list was a Hotfix
>>| (KB908673). I think this problem with Updates is a new one.
>>|
>>| What do I do?
>>
>>
>>

"wallyd" wrote:

> I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
> two and a half years ago. I tried going to the Windows Update page a few days
> ago and got the message: "The website has encountered a problem and cannot
> display the page", error 0x80070570.
>
> I saw the last update list on the program files list was a Hotfix
> (KB908673). I think this problem with Updates is a new one.
>
> What do I do?

0x80070570 - ERROR_FILE_CORRUPT
I was looking at the possibility of corrupt activeX controls.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"wallyd" <> wrote in message
news:40A968B0-9B09-4DBA-8EE5-...
| Thanks for the prompt reply. I did do another search using the error code #
| which took me to a page with a different solution:
| You receive a "0x800A01AE" error message or a "0x080070570" error message
| when you try to connect to the Windows Update Web page or to the Microsoft
| Update Web page in Windows Server 2003 or Windows XP
| http://support.microsoft.com/kb/910359
|
| The page you directed me to shows a different error code #. Is that not
| important?
|
| BTW, on the page I linked to above there is an option for using Guided Help
| to fix the problem. I tried downloading that program but got a message saying
| to try again later because it was not possible to download that program at
| that time. So I thought I'd wait until getting suggestions here before trying
| that fix manually.
|
| So which fix is appropiate?
|
|
|
| "TaurArian [MS-MVP]" wrote:
|
| > Error message when you try to install updates from the Windows Update Web site on a
| > Windows XP-based computer: "Windows Update has encountered an error and cannot display
the
| > requested page"
| > http://support.microsoft.com/?kbid=914226
| > Windows Update has encountered an error and cannot display the requested page.
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2008 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Defending your machine: http://defendingyourmachine2.blogspot.com/
| > http://taurarian.mvps.org/index.htm
| >
| >
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| >
| >
| > "wallyd" <> wrote in message
| > news:90A27906-672C-44E7-9254-...
| > |I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
| > | two and a half years ago. I tried going to the Windows Update page a few days
| > | ago and got the message: "The website has encountered a problem and cannot
| > | display the page", error 0x80070570.
| > |
| > | I saw the last update list on the program files list was a Hotfix
| > | (KB908673). I think this problem with Updates is a new one.
| > |
| > | What do I do?
| >
| >
| >

Thanks for making the effort to really communicate an answer.
I'm still an ignorant noob when it comes to computer stuff,
so need to be spoon fed and walked through things.

The info on the page you linked to regarding virus scans is interesting.
Because it makes it seem to me that the scans may have generated the
problem. If that's true then it seems essential to fix the cause and not
just the symptom. And if it's true, then it seems odd that the causes of
the problem are not mentioned on that page I linked to above.

On the page you linked to pertainging to virus scans, there is mention
at the beginning about backing up and modifying registries (which
intimidates me a little), but am I reading it right that, because I'm
running XP, the registry part doesn't apply to me?

I suppose then that I will attempt a fix shortly. I will report on the
results, as I think it may help someone at a future date to know if
this was successful. Most of the other threads here about these
issues do not contain follow ups, so the outcome isn't known.

Thanks again.



"MowGreen [MVP]" wrote:

> I suspect that the URL you posted is the proper one since it deals with
> the issue of connecting to the WU site, not the installation of updates.
> However, the Manual step for renaming the SoftwareDistribution folder
> should contain a warning that renaming it will delete the updating
> history shown on the WU site.
>
> Suggest you do the steps manually. BUT, the issue may rear it's ugly
> head again somewhere down the line. It would behoove you to configure
> the antivirus software to scan the system per this MS KB article in
> order to avoid this issue in the future:
>
> Virus scanning recommendations for computers that are running Windows
> Server 2003, Windows 2000, or Windows XP
> http://support.microsoft.com/kb/822158
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> wallyd wrote:
>
> > Thanks for the prompt reply. I did do another search using the error code #
> > which took me to a page with a different solution:
> > You receive a "0x800A01AE" error message or a "0x080070570" error message
> > when you try to connect to the Windows Update Web page or to the Microsoft
> > Update Web page in Windows Server 2003 or Windows XP
> > http://support.microsoft.com/kb/910359
> >
> > The page you directed me to shows a different error code #. Is that not
> > important?
> >
> > BTW, on the page I linked to above there is an option for using Guided Help
> > to fix the problem. I tried downloading that program but got a message saying
> > to try again later because it was not possible to download that program at
> > that time. So I thought I'd wait until getting suggestions here before trying
> > that fix manually.
> >
> > So which fix is appropiate?
> >
> >
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> >
> >>Error message when you try to install updates from the Windows Update Web site on a
> >>Windows XP-based computer: "Windows Update has encountered an error and cannot display the
> >>requested page"
> >>http://support.microsoft.com/?kbid=914226
> >>Windows Update has encountered an error and cannot display the requested page.
> >>
> >>--
> >>====================================
> >>TaurArian [MS-MVP] 2005-2008 - Australia
> >>====================================
> >>How to make a good post: http://www.dts-l.org/goodpost.htm
> >>Defending your machine: http://defendingyourmachine2.blogspot.com/
> >>http://taurarian.mvps.org/index.htm
> >>
> >>
> >>Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> >>
> >>
> >>"wallyd" <> wrote in message
> >>news:90A27906-672C-44E7-9254-...
> >>|I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
> >>| two and a half years ago. I tried going to the Windows Update page a few days
> >>| ago and got the message: "The website has encountered a problem and cannot
> >>| display the page", error 0x80070570.
> >>|
> >>| I saw the last update list on the program files list was a Hotfix
> >>| (KB908673). I think this problem with Updates is a new one.
> >>|
> >>| What do I do?
> >>
> >>
> >>
>

I see.

If it did have to do with the ActiveX controls,
what would be the fix?

And is there information somewhere, a list,
of what each error code means?



"TaurArian [MS-MVP]" wrote:

> 0x80070570 - ERROR_FILE_CORRUPT
> I was looking at the possibility of corrupt activeX controls.
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "wallyd" <> wrote in message
> news:40A968B0-9B09-4DBA-8EE5-...
> | Thanks for the prompt reply. I did do another search using the error code #
> | which took me to a page with a different solution:
> | You receive a "0x800A01AE" error message or a "0x080070570" error message
> | when you try to connect to the Windows Update Web page or to the Microsoft
> | Update Web page in Windows Server 2003 or Windows XP
> | http://support.microsoft.com/kb/910359
> |
> | The page you directed me to shows a different error code #. Is that not
> | important?
> |
> | BTW, on the page I linked to above there is an option for using Guided Help
> | to fix the problem. I tried downloading that program but got a message saying
> | to try again later because it was not possible to download that program at
> | that time. So I thought I'd wait until getting suggestions here before trying
> | that fix manually.
> |
> | So which fix is appropiate?
> |
> |
> |
> | "TaurArian [MS-MVP]" wrote:
> |
> | > Error message when you try to install updates from the Windows Update Web site on a
> | > Windows XP-based computer: "Windows Update has encountered an error and cannot display
> the
> | > requested page"
> | > http://support.microsoft.com/?kbid=914226
> | > Windows Update has encountered an error and cannot display the requested page.
> | >
> | > --
> | > ====================================
> | > TaurArian [MS-MVP] 2005-2008 - Australia
> | > ====================================
> | > How to make a good post: http://www.dts-l.org/goodpost.htm
> | > Defending your machine: http://defendingyourmachine2.blogspot.com/
> | > http://taurarian.mvps.org/index.htm
> | >
> | >
> | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> | >
> | >
> | > "wallyd" <> wrote in message
> | > news:90A27906-672C-44E7-9254-...
> | > |I have Windows XP Home SP2 that came pre-installed on my Dell Dimension 3000
> | > | two and a half years ago. I tried going to the Windows Update page a few days
> | > | ago and got the message: "The website has encountered a problem and cannot
> | > | display the page", error 0x80070570.
> | > |
> | > | I saw the last update list on the program files list was a Hotfix
> | > | (KB908673). I think this problem with Updates is a new one.
> | > |
> | > | What do I do?
> | >
> | >
> | >
>
>
>