wupdmgr.exe does not work

I try to connect to Windows Update via wupdmgr.exe but nothing happens. If I
check the Task Manager, I can see an iexplore.exe process, but no browser
window appears. If I enter windowsupdate.microsoft.com in the browser, I'm
able to select my updates but the download freezez at 0%.

Another problem that is probably related:
If I right-click My Computer and select Search, nothing happens.

Does anyone recognize these problems?

I started having the exact same problem on Feb. 23. I noticed it
immediately after uninstalling norton antivirus corporate v. 7.6 and
installing AVG antivirus. I had also just run sysinternals new rootkit
detection package. Any luck finding out why this happened? I am able
to get windows updates by going to windowsupdate.microsoft.com in
explorer, and if i open my computer and click on search I can get a
search page, but the icons will not work from my start menu.

Patrik Jonsson wrote:
> I try to connect to Windows Update via wupdmgr.exe but nothing
happens. If I
> check the Task Manager, I can see an iexplore.exe process, but no
browser
> window appears. If I enter windowsupdate.microsoft.com in the
browser, I'm
> able to select my updates but the download freezez at 0%.
>
> Another problem that is probably related:
> If I right-click My Computer and select Search, nothing happens.
>
> Does anyone recognize these problems?

"brianblack" and "Patrik Jonsson "

Please try Windows Update again, only this time try to install just one
update. Assuming it fails,
We need a little more information. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:

On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

Sincerely,

Pat Walters [MSFT]


"brianblack" <> wrote in message
news: ps.com...
> I started having the exact same problem on Feb. 23. I noticed it
> immediately after uninstalling norton antivirus corporate v. 7.6 and
> installing AVG antivirus. I had also just run sysinternals new rootkit
> detection package. Any luck finding out why this happened? I am able
> to get windows updates by going to windowsupdate.microsoft.com in
> explorer, and if i open my computer and click on search I can get a
> search page, but the icons will not work from my start menu.
>
> Patrik Jonsson wrote:
> > I try to connect to Windows Update via wupdmgr.exe but nothing
> happens. If I
> > check the Task Manager, I can see an iexplore.exe process, but no
> browser
> > window appears. If I enter windowsupdate.microsoft.com in the
> browser, I'm
> > able to select my updates but the download freezez at 0%.
> >
> > Another problem that is probably related:
> > If I right-click My Computer and select Search, nothing happens.
> >
> > Does anyone recognize these problems?
>

I haven't found a solution to this yet. I have found articles indicating that
the anti-virus software may be the cause, but I am unable to uninstall it
(Symantec Corporate Edition 9).

"brianblack" wrote:

> I started having the exact same problem on Feb. 23. I noticed it
> immediately after uninstalling norton antivirus corporate v. 7.6 and
> installing AVG antivirus. I had also just run sysinternals new rootkit
> detection package. Any luck finding out why this happened? I am able
> to get windows updates by going to windowsupdate.microsoft.com in
> explorer, and if i open my computer and click on search I can get a
> search page, but the icons will not work from my start menu.
>
> Patrik Jonsson wrote:
> > I try to connect to Windows Update via wupdmgr.exe but nothing
> happens. If I
> > check the Task Manager, I can see an iexplore.exe process, but no
> browser
> > window appears. If I enter windowsupdate.microsoft.com in the
> browser, I'm
> > able to select my updates but the download freezez at 0%.
> >
> > Another problem that is probably related:
> > If I right-click My Computer and select Search, nothing happens.
> >
> > Does anyone recognize these problems?
>
>