WUS breaks on VistaSP1 after installing Access 2003

I'm building a VM with Vista SP1 for a developer to use offshore. It
seems that whenever I install Access 2003, I cannot get internal
updates from our WSUS server. Using the Windows Update UI, I keep
getting error 8024400E. This happens whether I try to go internal
(WSUS) or external (windowsupdate.com) through our proxy server. The
only difference is when I look for external updates, I get some
updates offered (no offers, just error when I go internal). But when
I hit install, I get prompted to reauthenticate to our proxy server
and then the updates fail.

Our proxy server uses NTLM to allow direct access (no ID/password
prompting) to web sites and this works for the browser. I tried
running "netsh winhttp set proxy proxy_server_name" then reboot but no
luck.

Here is what I see in the WindowsUpdate.log:

1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
client error = 7, soap error code = 400, HTTP status code = 200
1060 d50 PT WARNING: SOAP Fault: 0x000190
1060 d50 PT WARNING: faultstring:Fault occurred
1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
1060 d50 PT WARNING: Messagenull)
1060 d50 PT WARNING: Method:"http://www.microsoft.com/
SoftwareDistribution/Server/ClientWebService/SyncUpdates"
1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
1060 d50 PT WARNING: PTError: 0x8024400e
1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
1060 d50 PT WARNING: Sync of Updates: 0x8024400e
1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
1060 d50 Agent * WARNING: Exit code = 0x8024400E
1060 d50 Agent *********
1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
AutomaticUpdates]
1060 d50 Agent *************
1060 d50 Agent WARNING: WU client failed Searching for update with
error 0x8024400e
1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
{C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
1060 dcc AU # WARNING: Failed to find updates with error code
8024400E
1060 dcc AU #########
1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
BF0A-4779-B84C-C1E88BE6C4FD}]
1060 dcc AU #############
1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00

<5 seconds later>
1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
2008-07-03 11:43:19:580-0700 1 148 101
{00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
Failure Software Synchronization Windows Update Client failed to
detect with error 0x8024400e.

<10 minutes later>
1060 d50 PT WARNING: Cached cookie has expired or new PID is available
1060 d50 PT Initializing simple targeting cookie, clientId =
5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
name = vistavm.fabrikam.com
1060 d50 PT Server URL = http://SUSupdate-server:8530/SimpleA...impleAuth.asmx
1060 d50 Report Uploading 1 events using cached cookie, reporting URL
= http://SUSupdate-server:8530/Reporti...ebService.asmx
1060 d50 Report Reporter successfully uploaded 1 events.

It seems that there is communication between the client and WSUS
server so I'm left clueless. Any thoughts please? I need to get this
VM turned over soon.

VM Config:
VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
current patches.
APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.

VMware HOST is VPN'd into corporate and NAT is the only way to keep
VPN tunnel and have VM talk to corporate LAN. This also works fine
until Access comes into play.

Lastly, before you blame the McAfee products, It all works great
BEFORE Access 2003 is installed. Any help is greatly appreciated.

Right pew, wrong church (i.e., Windows Update newsgroup).

Forwarded to WSUS newsgroup
(microsoft.public.windows.server.update_services) via crosspost as a
convenience to OP.

On the web:
http://www.microsoft.com/communities...pdate_services

In your newsreader:
news://msnews.microsoft.com/microsof...pdate_services
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

SaxDaddy wrote:
> I'm building a VM with Vista SP1 for a developer to use offshore. It
> seems that whenever I install Access 2003, I cannot get internal
> updates from our WSUS server. Using the Windows Update UI, I keep
> getting error 8024400E. This happens whether I try to go internal
> (WSUS) or external (windowsupdate.com) through our proxy server. The
> only difference is when I look for external updates, I get some
> updates offered (no offers, just error when I go internal). But when
> I hit install, I get prompted to reauthenticate to our proxy server
> and then the updates fail.
>
> Our proxy server uses NTLM to allow direct access (no ID/password
> prompting) to web sites and this works for the browser. I tried
> running "netsh winhttp set proxy proxy_server_name" then reboot but no
> luck.
>
> Here is what I see in the WindowsUpdate.log:
>
> 1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
> client error = 7, soap error code = 400, HTTP status code = 200
> 1060 d50 PT WARNING: SOAP Fault: 0x000190
> 1060 d50 PT WARNING: faultstring:Fault occurred
> 1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
> 1060 d50 PT WARNING: Messagenull)
> 1060 d50 PT WARNING: Method:"http://www.microsoft.com/
> SoftwareDistribution/Server/ClientWebService/SyncUpdates"
> 1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
> 1060 d50 PT WARNING: PTError: 0x8024400e
> 1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
> 1060 d50 PT WARNING: Sync of Updates: 0x8024400e
> 1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
> 1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
> 1060 d50 Agent * WARNING: Exit code = 0x8024400E
> 1060 d50 Agent *********
> 1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
> AutomaticUpdates]
> 1060 d50 Agent *************
> 1060 d50 Agent WARNING: WU client failed Searching for update with
> error 0x8024400e
> 1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
> {C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
> 1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
> 1060 dcc AU # WARNING: Failed to find updates with error code
> 8024400E
> 1060 dcc AU #########
> 1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
> BF0A-4779-B84C-C1E88BE6C4FD}]
> 1060 dcc AU #############
> 1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
> 1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00
>
> <5 seconds later>
> 1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
> 2008-07-03 11:43:19:580-0700 1 148 101
> {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
> Failure Software Synchronization Windows Update Client failed to
> detect with error 0x8024400e.
>
> <10 minutes later>
> 1060 d50 PT WARNING: Cached cookie has expired or new PID is available
> 1060 d50 PT Initializing simple targeting cookie, clientId =
> 5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
> name = vistavm.fabrikam.com
> 1060 d50 PT Server URL =
> http://SUSupdate-server:8530/SimpleA...impleAuth.asmx 1060 d50
> Report Uploading 1 events using cached cookie, reporting URL =
> http://SUSupdate-server:8530/Reporti...ebService.asmx
> 1060 d50 Report Reporter successfully uploaded 1 events.
>
> It seems that there is communication between the client and WSUS
> server so I'm left clueless. Any thoughts please? I need to get this
> VM turned over soon.
>
> VM Config:
> VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
> Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
> current patches.
> APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
> McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
> JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.
>
> VMware HOST is VPN'd into corporate and NAT is the only way to keep
> VPN tunnel and have VM talk to corporate LAN. This also works fine
> until Access comes into play.
>
> Lastly, before you blame the McAfee products, It all works great
> BEFORE Access 2003 is installed. Any help is greatly appreciated.

Perhaps the Advisory at
http://www.microsoft.com/technet/sec...ry/954960.mspx is relevant.

--
Bruce Sanderson
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.



"PA Bear [MS MVP]" <> wrote in message
news:...
> Right pew, wrong church (i.e., Windows Update newsgroup).
>
> Forwarded to WSUS newsgroup
> (microsoft.public.windows.server.update_services) via crosspost as a
> convenience to OP.
>
> On the web:
> http://www.microsoft.com/communities...pdate_services
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...pdate_services
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> SaxDaddy wrote:
>> I'm building a VM with Vista SP1 for a developer to use offshore. It
>> seems that whenever I install Access 2003, I cannot get internal
>> updates from our WSUS server. Using the Windows Update UI, I keep
>> getting error 8024400E. This happens whether I try to go internal
>> (WSUS) or external (windowsupdate.com) through our proxy server. The
>> only difference is when I look for external updates, I get some
>> updates offered (no offers, just error when I go internal). But when
>> I hit install, I get prompted to reauthenticate to our proxy server
>> and then the updates fail.
>>
>> Our proxy server uses NTLM to allow direct access (no ID/password
>> prompting) to web sites and this works for the browser. I tried
>> running "netsh winhttp set proxy proxy_server_name" then reboot but no
>> luck.
>>
>> Here is what I see in the WindowsUpdate.log:
>>
>> 1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
>> client error = 7, soap error code = 400, HTTP status code = 200
>> 1060 d50 PT WARNING: SOAP Fault: 0x000190
>> 1060 d50 PT WARNING: faultstring:Fault occurred
>> 1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
>> 1060 d50 PT WARNING: Messagenull)
>> 1060 d50 PT WARNING: Method:"http://www.microsoft.com/
>> SoftwareDistribution/Server/ClientWebService/SyncUpdates"
>> 1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
>> 1060 d50 PT WARNING: PTError: 0x8024400e
>> 1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
>> 1060 d50 PT WARNING: Sync of Updates: 0x8024400e
>> 1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
>> 1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
>> 1060 d50 Agent * WARNING: Exit code = 0x8024400E
>> 1060 d50 Agent *********
>> 1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
>> AutomaticUpdates]
>> 1060 d50 Agent *************
>> 1060 d50 Agent WARNING: WU client failed Searching for update with
>> error 0x8024400e
>> 1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
>> {C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
>> 1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
>> 1060 dcc AU # WARNING: Failed to find updates with error code
>> 8024400E
>> 1060 dcc AU #########
>> 1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
>> BF0A-4779-B84C-C1E88BE6C4FD}]
>> 1060 dcc AU #############
>> 1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
>> 1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00
>>
>> <5 seconds later>
>> 1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
>> 2008-07-03 11:43:19:580-0700 1 148 101
>> {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
>> Failure Software Synchronization Windows Update Client failed to
>> detect with error 0x8024400e.
>>
>> <10 minutes later>
>> 1060 d50 PT WARNING: Cached cookie has expired or new PID is available
>> 1060 d50 PT Initializing simple targeting cookie, clientId =
>> 5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
>> name = vistavm.fabrikam.com
>> 1060 d50 PT Server URL =
>> http://SUSupdate-server:8530/SimpleA...impleAuth.asmx 1060
>> d50
>> Report Uploading 1 events using cached cookie, reporting URL =
>> http://SUSupdate-server:8530/Reporti...ebService.asmx
>> 1060 d50 Report Reporter successfully uploaded 1 events.
>>
>> It seems that there is communication between the client and WSUS
>> server so I'm left clueless. Any thoughts please? I need to get this
>> VM turned over soon.
>>
>> VM Config:
>> VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
>> Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
>> current patches.
>> APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
>> McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
>> JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.
>>
>> VMware HOST is VPN'd into corporate and NAT is the only way to keep
>> VPN tunnel and have VM talk to corporate LAN. This also works fine
>> until Access comes into play.
>>
>> Lastly, before you blame the McAfee products, It all works great
>> BEFORE Access 2003 is installed. Any help is greatly appreciated.
>

How do we install the update. Says nothing in a KB....

"Bruce Sanderson" wrote:

> Perhaps the Advisory at
> http://www.microsoft.com/technet/sec...ry/954960.mspx is relevant.
>
> --
> Bruce Sanderson
> http://members.shaw.ca/bsanders
>
> It is perfectly useless to know the right answer to the wrong question.
>
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
> > Right pew, wrong church (i.e., Windows Update newsgroup).
> >
> > Forwarded to WSUS newsgroup
> > (microsoft.public.windows.server.update_services) via crosspost as a
> > convenience to OP.
> >
> > On the web:
> > http://www.microsoft.com/communities...pdate_services
> >
> > In your newsreader:
> > news://msnews.microsoft.com/microsof...pdate_services
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> > SaxDaddy wrote:
> >> I'm building a VM with Vista SP1 for a developer to use offshore. It
> >> seems that whenever I install Access 2003, I cannot get internal
> >> updates from our WSUS server. Using the Windows Update UI, I keep
> >> getting error 8024400E. This happens whether I try to go internal
> >> (WSUS) or external (windowsupdate.com) through our proxy server. The
> >> only difference is when I look for external updates, I get some
> >> updates offered (no offers, just error when I go internal). But when
> >> I hit install, I get prompted to reauthenticate to our proxy server
> >> and then the updates fail.
> >>
> >> Our proxy server uses NTLM to allow direct access (no ID/password
> >> prompting) to web sites and this works for the browser. I tried
> >> running "netsh winhttp set proxy proxy_server_name" then reboot but no
> >> luck.
> >>
> >> Here is what I see in the WindowsUpdate.log:
> >>
> >> 1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
> >> client error = 7, soap error code = 400, HTTP status code = 200
> >> 1060 d50 PT WARNING: SOAP Fault: 0x000190
> >> 1060 d50 PT WARNING: faultstring:Fault occurred
> >> 1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
> >> 1060 d50 PT WARNING: Messagenull)
> >> 1060 d50 PT WARNING: Method:"http://www.microsoft.com/
> >> SoftwareDistribution/Server/ClientWebService/SyncUpdates"
> >> 1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
> >> 1060 d50 PT WARNING: PTError: 0x8024400e
> >> 1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
> >> 1060 d50 PT WARNING: Sync of Updates: 0x8024400e
> >> 1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
> >> 1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
> >> 1060 d50 Agent * WARNING: Exit code = 0x8024400E
> >> 1060 d50 Agent *********
> >> 1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
> >> AutomaticUpdates]
> >> 1060 d50 Agent *************
> >> 1060 d50 Agent WARNING: WU client failed Searching for update with
> >> error 0x8024400e
> >> 1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
> >> {C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
> >> 1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
> >> 1060 dcc AU # WARNING: Failed to find updates with error code
> >> 8024400E
> >> 1060 dcc AU #########
> >> 1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
> >> BF0A-4779-B84C-C1E88BE6C4FD}]
> >> 1060 dcc AU #############
> >> 1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
> >> 1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00
> >>
> >> <5 seconds later>
> >> 1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
> >> 2008-07-03 11:43:19:580-0700 1 148 101
> >> {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
> >> Failure Software Synchronization Windows Update Client failed to
> >> detect with error 0x8024400e.
> >>
> >> <10 minutes later>
> >> 1060 d50 PT WARNING: Cached cookie has expired or new PID is available
> >> 1060 d50 PT Initializing simple targeting cookie, clientId =
> >> 5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
> >> name = vistavm.fabrikam.com
> >> 1060 d50 PT Server URL =
> >> http://SUSupdate-server:8530/SimpleA...impleAuth.asmx 1060
> >> d50
> >> Report Uploading 1 events using cached cookie, reporting URL =
> >> http://SUSupdate-server:8530/Reporti...ebService.asmx
> >> 1060 d50 Report Reporter successfully uploaded 1 events.
> >>
> >> It seems that there is communication between the client and WSUS
> >> server so I'm left clueless. Any thoughts please? I need to get this
> >> VM turned over soon.
> >>
> >> VM Config:
> >> VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
> >> Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
> >> current patches.
> >> APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
> >> McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
> >> JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.
> >>
> >> VMware HOST is VPN'd into corporate and NAT is the only way to keep
> >> VPN tunnel and have VM talk to corporate LAN. This also works fine
> >> until Access comes into play.
> >>
> >> Lastly, before you blame the McAfee products, It all works great
> >> BEFORE Access 2003 is installed. Any help is greatly appreciated.
> >
>
>

Well, I remembered reading the Advisory, but since I don't have Office 2003
anywhere, I didn't pursue it further - from the problem description in the
post from PA Bear (which included the problem description from SaxDaddy),
the Advisory seemed possibly useful.

The download package from http://support.microsoft.com/kb/954960 is a .cab
file, that contains a .msp file. Windows Explorer (XP, 2003, Vista, 2008)
should be able to expand the .cab file so you can extract the .msp file.

The More Information section of the above KB article has instructions for
applying the update via a Command Prompt. I followed the instructions there
on my Windows Server 2008 64 bit server with WSUS installed and it appears
to have installed correctly - the file version (%ProgramFiles%\Update
Services\WebServices\ClientWebService\bin\Microsof t.UpdateServices.WebServices.Client.Dll)
is now 3.1.6001.66.

If you have Server 2003, I suspect it will install correctly if you double
click the extracted copy of KB954960_x64.msp.

--
Bruce Sanderson
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.



"Gis Bun" <> wrote in message
news:4AA2165D-F9E2-4722-96FE-...
> How do we install the update. Says nothing in a KB....
>
> "Bruce Sanderson" wrote:
>
>> Perhaps the Advisory at
>> http://www.microsoft.com/technet/sec...ry/954960.mspx is
>> relevant.
>>
>> --
>> Bruce Sanderson
>> http://members.shaw.ca/bsanders
>>
>> It is perfectly useless to know the right answer to the wrong question.
>>
>>
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:...
>> > Right pew, wrong church (i.e., Windows Update newsgroup).
>> >
>> > Forwarded to WSUS newsgroup
>> > (microsoft.public.windows.server.update_services) via crosspost as a
>> > convenience to OP.
>> >
>> > On the web:
>> > http://www.microsoft.com/communities...pdate_services
>> >
>> > In your newsreader:
>> > news://msnews.microsoft.com/microsof...pdate_services
>> > --
>> > ~Robear Dyer (PA Bear)
>> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> > AumHa VSOP & Admin http://aumha.net
>> > DTS-L http://dts-l.net/
>> >
>> > SaxDaddy wrote:
>> >> I'm building a VM with Vista SP1 for a developer to use offshore. It
>> >> seems that whenever I install Access 2003, I cannot get internal
>> >> updates from our WSUS server. Using the Windows Update UI, I keep
>> >> getting error 8024400E. This happens whether I try to go internal
>> >> (WSUS) or external (windowsupdate.com) through our proxy server. The
>> >> only difference is when I look for external updates, I get some
>> >> updates offered (no offers, just error when I go internal). But when
>> >> I hit install, I get prompted to reauthenticate to our proxy server
>> >> and then the updates fail.
>> >>
>> >> Our proxy server uses NTLM to allow direct access (no ID/password
>> >> prompting) to web sites and this works for the browser. I tried
>> >> running "netsh winhttp set proxy proxy_server_name" then reboot but no
>> >> luck.
>> >>
>> >> Here is what I see in the WindowsUpdate.log:
>> >>
>> >> 1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
>> >> client error = 7, soap error code = 400, HTTP status code = 200
>> >> 1060 d50 PT WARNING: SOAP Fault: 0x000190
>> >> 1060 d50 PT WARNING: faultstring:Fault occurred
>> >> 1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
>> >> 1060 d50 PT WARNING: Messagenull)
>> >> 1060 d50 PT WARNING: Method:"http://www.microsoft.com/
>> >> SoftwareDistribution/Server/ClientWebService/SyncUpdates"
>> >> 1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
>> >> 1060 d50 PT WARNING: PTError: 0x8024400e
>> >> 1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
>> >> 1060 d50 PT WARNING: Sync of Updates: 0x8024400e
>> >> 1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
>> >> 1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
>> >> 1060 d50 Agent * WARNING: Exit code = 0x8024400E
>> >> 1060 d50 Agent *********
>> >> 1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
>> >> AutomaticUpdates]
>> >> 1060 d50 Agent *************
>> >> 1060 d50 Agent WARNING: WU client failed Searching for update with
>> >> error 0x8024400e
>> >> 1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
>> >> {C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
>> >> 1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
>> >> 1060 dcc AU # WARNING: Failed to find updates with error code
>> >> 8024400E
>> >> 1060 dcc AU #########
>> >> 1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
>> >> BF0A-4779-B84C-C1E88BE6C4FD}]
>> >> 1060 dcc AU #############
>> >> 1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
>> >> 1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00
>> >>
>> >> <5 seconds later>
>> >> 1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
>> >> 2008-07-03 11:43:19:580-0700 1 148 101
>> >> {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
>> >> Failure Software Synchronization Windows Update Client failed to
>> >> detect with error 0x8024400e.
>> >>
>> >> <10 minutes later>
>> >> 1060 d50 PT WARNING: Cached cookie has expired or new PID is available
>> >> 1060 d50 PT Initializing simple targeting cookie, clientId =
>> >> 5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
>> >> name = vistavm.fabrikam.com
>> >> 1060 d50 PT Server URL =
>> >> http://SUSupdate-server:8530/SimpleA...impleAuth.asmx 1060
>> >> d50
>> >> Report Uploading 1 events using cached cookie, reporting URL =
>> >> http://SUSupdate-server:8530/Reporti...ebService.asmx
>> >> 1060 d50 Report Reporter successfully uploaded 1 events.
>> >>
>> >> It seems that there is communication between the client and WSUS
>> >> server so I'm left clueless. Any thoughts please? I need to get this
>> >> VM turned over soon.
>> >>
>> >> VM Config:
>> >> VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
>> >> Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
>> >> current patches.
>> >> APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
>> >> McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
>> >> JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.
>> >>
>> >> VMware HOST is VPN'd into corporate and NAT is the only way to keep
>> >> VPN tunnel and have VM talk to corporate LAN. This also works fine
>> >> until Access comes into play.
>> >>
>> >> Lastly, before you blame the McAfee products, It all works great
>> >> BEFORE Access 2003 is installed. Any help is greatly appreciated.
>> >
>>
>>

Thanks. It worked. Not sure if I've ever seen such a small .MSP file.

"Bruce Sanderson" wrote:

> Well, I remembered reading the Advisory, but since I don't have Office 2003
> anywhere, I didn't pursue it further - from the problem description in the
> post from PA Bear (which included the problem description from SaxDaddy),
> the Advisory seemed possibly useful.
>
> The download package from http://support.microsoft.com/kb/954960 is a .cab
> file, that contains a .msp file. Windows Explorer (XP, 2003, Vista, 2008)
> should be able to expand the .cab file so you can extract the .msp file.
>
> The More Information section of the above KB article has instructions for
> applying the update via a Command Prompt. I followed the instructions there
> on my Windows Server 2008 64 bit server with WSUS installed and it appears
> to have installed correctly - the file version (%ProgramFiles%\Update
> Services\WebServices\ClientWebService\bin\Microsof t.UpdateServices.WebServices.Client.Dll)
> is now 3.1.6001.66.
>
> If you have Server 2003, I suspect it will install correctly if you double
> click the extracted copy of KB954960_x64.msp.
>
> --
> Bruce Sanderson
> http://members.shaw.ca/bsanders
>
> It is perfectly useless to know the right answer to the wrong question.
>
>
>
> "Gis Bun" <> wrote in message
> news:4AA2165D-F9E2-4722-96FE-...
> > How do we install the update. Says nothing in a KB....
> >
> > "Bruce Sanderson" wrote:
> >
> >> Perhaps the Advisory at
> >> http://www.microsoft.com/technet/sec...ry/954960.mspx is
> >> relevant.
> >>
> >> --
> >> Bruce Sanderson
> >> http://members.shaw.ca/bsanders
> >>
> >> It is perfectly useless to know the right answer to the wrong question.
> >>
> >>
> >>
> >> "PA Bear [MS MVP]" <> wrote in message
> >> news:...
> >> > Right pew, wrong church (i.e., Windows Update newsgroup).
> >> >
> >> > Forwarded to WSUS newsgroup
> >> > (microsoft.public.windows.server.update_services) via crosspost as a
> >> > convenience to OP.
> >> >
> >> > On the web:
> >> > http://www.microsoft.com/communities...pdate_services
> >> >
> >> > In your newsreader:
> >> > news://msnews.microsoft.com/microsof...pdate_services
> >> > --
> >> > ~Robear Dyer (PA Bear)
> >> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> > AumHa VSOP & Admin http://aumha.net
> >> > DTS-L http://dts-l.net/
> >> >
> >> > SaxDaddy wrote:
> >> >> I'm building a VM with Vista SP1 for a developer to use offshore. It
> >> >> seems that whenever I install Access 2003, I cannot get internal
> >> >> updates from our WSUS server. Using the Windows Update UI, I keep
> >> >> getting error 8024400E. This happens whether I try to go internal
> >> >> (WSUS) or external (windowsupdate.com) through our proxy server. The
> >> >> only difference is when I look for external updates, I get some
> >> >> updates offered (no offers, just error when I go internal). But when
> >> >> I hit install, I get prompted to reauthenticate to our proxy server
> >> >> and then the updates fail.
> >> >>
> >> >> Our proxy server uses NTLM to allow direct access (no ID/password
> >> >> prompting) to web sites and this works for the browser. I tried
> >> >> running "netsh winhttp set proxy proxy_server_name" then reboot but no
> >> >> luck.
> >> >>
> >> >> Here is what I see in the WindowsUpdate.log:
> >> >>
> >> >> 1060 d50 PT WARNING: SyncUpdates failure, error = 0x8024400E, soap
> >> >> client error = 7, soap error code = 400, HTTP status code = 200
> >> >> 1060 d50 PT WARNING: SOAP Fault: 0x000190
> >> >> 1060 d50 PT WARNING: faultstring:Fault occurred
> >> >> 1060 d50 PT WARNING: ErrorCode:InternalServerError(5)
> >> >> 1060 d50 PT WARNING: Messagenull)
> >> >> 1060 d50 PT WARNING: Method:"http://www.microsoft.com/
> >> >> SoftwareDistribution/Server/ClientWebService/SyncUpdates"
> >> >> 1060 d50 PT WARNING: ID:4ec6dbec-9597-4d0d-816e-6773424691c6
> >> >> 1060 d50 PT WARNING: PTError: 0x8024400e
> >> >> 1060 d50 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400e
> >> >> 1060 d50 PT WARNING: Sync of Updates: 0x8024400e
> >> >> 1060 d50 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
> >> >> 1060 d50 Agent * WARNING: Failed to synchronize, error = 0x8024400E
> >> >> 1060 d50 Agent * WARNING: Exit code = 0x8024400E
> >> >> 1060 d50 Agent *********
> >> >> 1060 d50 Agent ** END ** Agent: Finding updates [CallerId =
> >> >> AutomaticUpdates]
> >> >> 1060 d50 Agent *************
> >> >> 1060 d50 Agent WARNING: WU client failed Searching for update with
> >> >> error 0x8024400e
> >> >> 1060 dcc AU >>## RESUMED ## AU: Search for updates [CallId =
> >> >> {C459956A-BF0A-4779-B84C-C1E88BE6C4FD}]
> >> >> 1060 dcc AU # WARNING: Search callback failed, result = 0x8024400E
> >> >> 1060 dcc AU # WARNING: Failed to find updates with error code
> >> >> 8024400E
> >> >> 1060 dcc AU #########
> >> >> 1060 dcc AU ## END ## AU: Search for updates [CallId = {C459956A-
> >> >> BF0A-4779-B84C-C1E88BE6C4FD}]
> >> >> 1060 dcc AU #############
> >> >> 1060 dcc AU AU setting next detection timeout to 2008-07-03 23:43:19
> >> >> 1060 dcc AU Setting AU scheduled install time to 2008-07-04 18:00:00
> >> >>
> >> >> <5 seconds later>
> >> >> 1060 d50 Report REPORT EVENT: {DF54C6F3-884A-4C4C-829D-51D42B8ABEDF}
> >> >> 2008-07-03 11:43:19:580-0700 1 148 101
> >> >> {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates
> >> >> Failure Software Synchronization Windows Update Client failed to
> >> >> detect with error 0x8024400e.
> >> >>
> >> >> <10 minutes later>
> >> >> 1060 d50 PT WARNING: Cached cookie has expired or new PID is available
> >> >> 1060 d50 PT Initializing simple targeting cookie, clientId =
> >> >> 5ab14514-91ba-48d5-a950-438aa258d04b, target group = WSUS_group, DNS
> >> >> name = vistavm.fabrikam.com
> >> >> 1060 d50 PT Server URL =
> >> >> http://SUSupdate-server:8530/SimpleA...impleAuth.asmx 1060
> >> >> d50
> >> >> Report Uploading 1 events using cached cookie, reporting URL =
> >> >> http://SUSupdate-server:8530/Reporti...ebService.asmx
> >> >> 1060 d50 Report Reporter successfully uploaded 1 events.
> >> >>
> >> >> It seems that there is communication between the client and WSUS
> >> >> server so I'm left clueless. Any thoughts please? I need to get this
> >> >> VM turned over soon.
> >> >>
> >> >> VM Config:
> >> >> VMware w/s 6.03, 1GB RAM allocated, 30GB vmdk, Ethernet: NAT, Remote
> >> >> Display: disabled, Appliance View: disabled. VM is Vista SP1 with all
> >> >> current patches.
> >> >> APPS: Quicktime (current), MS PowerShell, McAfee AV 8.5i, McAfee HIPS,
> >> >> McAfee ePO agent, Flash 9.0.124, Acrobat Reader 8.12, DNF v3.5, Sun
> >> >> JRE 6 update 5, WinZip 9.01 SR1, VMware tools v7.2.9.
> >> >>
> >> >> VMware HOST is VPN'd into corporate and NAT is the only way to keep
> >> >> VPN tunnel and have VM talk to corporate LAN. This also works fine
> >> >> until Access comes into play.
> >> >>
> >> >> Lastly, before you blame the McAfee products, It all works great
> >> >> BEFORE Access 2003 is installed. Any help is greatly appreciated.
> >> >
> >>
> >>
>
>