Hello,
Thanks for your reply and glad to hear that the issue has been resolved by
our suggestion.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
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--------------------
| Thread-Topic: x64 Print Server - Can't Install x86 Driver
| thread-index: AceQ1HdGb2ld+89XTt2ar+RZRYZ/wQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?QmFib29u?= <>
| References: <953596C2-8377-45CB-A6D2->
<>
| Subject: RE: x64 Print Server - Can't Install x86 Driver
| Date: Mon, 7 May 2007 11:21:01 -0700
| Lines: 123
| Message-ID: <4FF9F5DE-8581-4E35-9245->
| MIME-Version: 1.0
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| charset="Utf-8"
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|
| Thanks for the reply.
|
| You may have misunderstood my question:
|
| I am not trying to use a 32 bit driver for my 64 bit OS. I have the
printer
| working just fine on the 64 bit OS (which is the OS of the print server).
| The problem is that I couldn't get the 32 bit driver installed for the
| clients that need it.
|
| HOWEVER, you actually solved my problem by suggesting that I visit the
| vendor's site for the newest driver. This is a brand new printer, so I
| thought the x86 driver on the CD that came with it would be up to date.
| Apparently that wasn't the case; I went to the Dell site and got the x86
| driver from there and it worked immediately.
|
| Thanks!
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hello,
| >
| > Thank you for using newsgroup!
| >
| > From your post, the issues may occur if the printer driver is not
| > compatible with your computer that is running a 64-bit version of
Microsoft
| > Windows. You cannot use a 32-bit printer driver on a computer that is
| > running a 64-bit version of Windows.
| >
| > I still suggest you first contact the manufacturer of printer to see if
| > there is any more information about the 64-bit compatible driver.
Please
| > feel free to involve me in the discussion pool. I would be glad to
provide
| > any information necessary. Also you may refer to the following article
to
| > see if it can help:
| >
| > 895612: How to find a compatible printer driver for a computer that is
| > running a 64-bit version of Windows
| >
http://support.microsoft.com/kb/895612
| >
| > I hope the information helps.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! -
www.microsoft.com/security
<http://www.microsoft.com/security>
| > ================================================== ==
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ================================================== ==
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: x64 Print Server - Can't Install x86 Driver
| > | thread-index: AceOaDUc0jRM9mfAS4yJ5r8i4mtILw==
| > | X-WBNR-Posting-Host: 207.46.19.197
| > | From: =?Utf-8?B?Q2hhcmxpZQ==?= <>
| > | Subject: x64 Print Server - Can't Install x86 Driver
| > | Date: Fri, 4 May 2007 09:21:02 -0700
| > | Lines: 28
| > | Message-ID: <953596C2-8377-45CB-A6D2->
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| > | charset="Utf-8"
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| > | Path: TK2MSFTNGHUB02.phx.gbl
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microsoft.public.windows.server.general:12164
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| > | X-Tomcat-NG: microsoft.public.windows.server.general
| > |
| > | Hi -
| > |
| > | I have a Windows 2003 R2 64 bit, SP2 server. I have installed 2
shared
| > | printers, one is a Xerox Color printer for which I had no trouble
| > installing
| > | the x86 driver. The other is a Dell Laser 5210n (postscript driver),
but
| > I
| > | can't get the x86 PS driver to install for that one.......
| > |
| > | From the 2003 server, I point go to the Sharing tab, Additional
Drivers
| > and
| > | navigate to the inf for the x86 driver. When I click the OK button,
I
| > get
| > | the message "The specified location does not contain the driver Dell
| > Laser
| > | Printer 5210n PS for the requested processor architecture." If I go
to
| > the
| > | Print Server Properties and add the driver to the driver store I am
| > | successful, but I still can't get it to install for the print queue
(I am
| > | still prompted for a location of the driver).
| > |
| > | If I connect to the print queue on the server from Windows XP and try
to
| > | install the x86 driver I get the message "Windows cannot locate a
| > suitable
| > | print driver."
| > |
| > | This reminds me of similar problems I had seen a few years ago when
| > trying
| > | to set up XP clients to print to an NT 4 print server. If I remember
| > | correctly it may have been that I needed to copy the inf file to the
| > | Windows\Inf folder on the XP client. I tried that for this problem
but
| > it
| > | did no good.
| > |
| > | I have searched on the Dell and MS sites but can't find the solution
| > there.
| > |
| > | Thanks for any help on this.
| > |
| >
| >
|
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