XP Office update continually failing with error code 779...Please

An update for XP office has come up on windows update for xp office sp3. I am
running windows vista Ultimate 64bit.
The update fails everytime with the same error code 779. I have tried to
find a solution but cannot seem to get a full answer to fix this.
Anyone out there had the same problem and resolved it? I would really
appreciate your help.

Regards

(cross-post added to Office Update)
"Firestarter" <> wrote in message
news:39BC3CB5-F812-4D46-96AF-...
> An update for XP office has come up on windows update for xp office sp3. I am
> running windows vista Ultimate 64bit.
> The update fails everytime with the same error code 779. I have tried to
> find a solution but cannot seem to get a full answer to fix this.
> Anyone out there had the same problem and resolved it? I would really
> appreciate your help.


Was that 779 (decimal) or 0x0779 (hex)?

Could make a difference:

<cmd_output OS="XPsp2"
F:\>net helpmsg 779
779 is not a valid Windows network message number.

More help is available by typing NET HELPMSG 3871.


F:\>set /a c = 0x779
1913
F:\>net helpmsg %c%

Some data remains to be sent in the request buffer.
</cmd_output>

Hmm...

<title>&quot;Error 1913. Could not update the ini file WIN.INI&quot;
error message when you try to install Office 2000</title>
http://support.microsoft.com/kb/321446

(Live Search of Microsoft for
office 1913
- first hit
)


In any case a code by itself is generally useless.
Its context is what is important. Try finding that code
(or its decimal equivalent) in any of the changed files
that the update process generates?

BTW since the update you are having trouble with is
specifically an Office update you are more likely to find people
who have encountered the problem before or who have installed
that update before, in a newsgroup which specializes in
updates for Office products, especially if the same symptoms occur
when you try to install the update manually, in which case your problem,
whatever it is, would be independent of WU.


HTH

Robert Aldwinckle
---

Hi

If you are having an issue with an Office XP patch, please follow the steps
below so we can find out exactly why it is failing.

Please manually download the problem patch to your machine.

Extract the contents out of the exe using winzip.
You will have a couple files and at least one .msp file.

For ease of this conversation let's pretend the file is xlconv.msp. (Use
whatever .msp you find.)

Please place the .msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

In the example above of course use the name of the .msp that applies to your
situation. I used this just as an example to demonstrate the syntax.

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.

--
Eric Palm
MSFT Office Setup


"Robert Aldwinckle" wrote:

> (cross-post added to Office Update)
> "Firestarter" <> wrote in message
> news:39BC3CB5-F812-4D46-96AF-...
> > An update for XP office has come up on windows update for xp office sp3. I am
> > running windows vista Ultimate 64bit.
> > The update fails everytime with the same error code 779. I have tried to
> > find a solution but cannot seem to get a full answer to fix this.
> > Anyone out there had the same problem and resolved it? I would really
> > appreciate your help.
>
>
> Was that 779 (decimal) or 0x0779 (hex)?
>
> Could make a difference:
>
> <cmd_output OS="XPsp2"
> F:\>net helpmsg 779
> 779 is not a valid Windows network message number.
>
> More help is available by typing NET HELPMSG 3871.
>
>
> F:\>set /a c = 0x779
> 1913
> F:\>net helpmsg %c%
>
> Some data remains to be sent in the request buffer.
> </cmd_output>
>
> Hmm...
>
> <title>"Error 1913. Could not update the ini file WIN.INI"
> error message when you try to install Office 2000</title>
> http://support.microsoft.com/kb/321446
>
> (Live Search of Microsoft for
> office 1913
> - first hit
> )
>
>
> In any case a code by itself is generally useless.
> Its context is what is important. Try finding that code
> (or its decimal equivalent) in any of the changed files
> that the update process generates?
>
> BTW since the update you are having trouble with is
> specifically an Office update you are more likely to find people
> who have encountered the problem before or who have installed
> that update before, in a newsgroup which specializes in
> updates for Office products, especially if the same symptoms occur
> when you try to install the update manually, in which case your problem,
> whatever it is, would be independent of WU.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
>

In my previous post I had suggested using the command

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

But actually msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qb is better in
this situation.


--
Eric Palm
MSFT Office Setup


"Eric A." wrote:

> Hi
>
> If you are having an issue with an Office XP patch, please follow the steps
> below so we can find out exactly why it is failing.
>
> Please manually download the problem patch to your machine.
>
> Extract the contents out of the exe using winzip.
> You will have a couple files and at least one .msp file.
>
> For ease of this conversation let's pretend the file is xlconv.msp. (Use
> whatever .msp you find.)
>
> Please place the .msp in the root of c:\
>
> Then open a command prompt window and use this command..
>
> msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn
>
> In the example above of course use the name of the .msp that applies to your
> situation. I used this just as an example to demonstrate the syntax.
>
> After it fails you will have a log file in the root of c:\ named update.txt.
>
> Please paste the contents on the forum so we can tell you why it failed.
>
> --
> Eric Palm
> MSFT Office Setup
>
>
> "Robert Aldwinckle" wrote:
>
> > (cross-post added to Office Update)
> > "Firestarter" <> wrote in message
> > news:39BC3CB5-F812-4D46-96AF-...
> > > An update for XP office has come up on windows update for xp office sp3. I am
> > > running windows vista Ultimate 64bit.
> > > The update fails everytime with the same error code 779. I have tried to
> > > find a solution but cannot seem to get a full answer to fix this.
> > > Anyone out there had the same problem and resolved it? I would really
> > > appreciate your help.
> >
> >
> > Was that 779 (decimal) or 0x0779 (hex)?
> >
> > Could make a difference:
> >
> > <cmd_output OS="XPsp2"
> > F:\>net helpmsg 779
> > 779 is not a valid Windows network message number.
> >
> > More help is available by typing NET HELPMSG 3871.
> >
> >
> > F:\>set /a c = 0x779
> > 1913
> > F:\>net helpmsg %c%
> >
> > Some data remains to be sent in the request buffer.
> > </cmd_output>
> >
> > Hmm...
> >
> > <title>"Error 1913. Could not update the ini file WIN.INI"
> > error message when you try to install Office 2000</title>
> > http://support.microsoft.com/kb/321446
> >
> > (Live Search of Microsoft for
> > office 1913
> > - first hit
> > )
> >
> >
> > In any case a code by itself is generally useless.
> > Its context is what is important. Try finding that code
> > (or its decimal equivalent) in any of the changed files
> > that the update process generates?
> >
> > BTW since the update you are having trouble with is
> > specifically an Office update you are more likely to find people
> > who have encountered the problem before or who have installed
> > that update before, in a newsgroup which specializes in
> > updates for Office products, especially if the same symptoms occur
> > when you try to install the update manually, in which case your problem,
> > whatever it is, would be independent of WU.
> >
> >
> > HTH
> >
> > Robert Aldwinckle
> > ---
> >
> >
> >

I am having this same problem. THis update has tried to install every night for the past month. I tried the command line posted by Eric, but when I hit enter I get an error saying "Error opening installation log file. Verify that the specified log location exists and is available."

Any solutions?

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