XP Remote Assistance/Live Messenger

When I use WindowsXP Remote Assistance to invite someone to help me, when I
open the Window where you select to send the Invitation by MESSENGER or
OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
and Windows Live Messenger installed and have been using Windows Live
messenger with no problems.

Why is Windows Remote Assistance showing Messenger is NOT Installed?

Suggestive steps to correct this......?

For remote assistance, you also need the Windows Messenger that came with XP.
This is the latest, I think, or just search at Microsoft download.
http://microsoft.com/downloads/detai...f-9157a3b3d774

--
mae

"denmarfl" <> wrote in message
news:8EEEB1EA-8DCB-4B17-BC4C-...
| When I use WindowsXP Remote Assistance to invite someone to help me, when I
| open the Window where you select to send the Invitation by MESSENGER or
| OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
| and Windows Live Messenger installed and have been using Windows Live
| messenger with no problems.
|
| Why is Windows Remote Assistance showing Messenger is NOT Installed?
|
| Suggestive steps to correct this......?

Downloaded and insta;;ed Messenger 5.1 using your link. Re-Booted PC. Opened
Remote Assistance, it still showed "Windows MESSENGER is not Installed".
Opened Windows Messenger 5.1.......then re-opened Remote Assistance....and it
still showed "Windows Messenger is Not installed". So I now have Windows
Messenger 5.1 and Windows Live Messenger.

Its OK to have Windows Messenger and Windows Live Messenger running on the
same PC?

But now that Windows Messenger 5.1 is installed on my PC, and will run, why
am I still seeing 'Windows Messenger is Not Installed"

Thanks

"mae" wrote:

> For remote assistance, you also need the Windows Messenger that came with XP.
> This is the latest, I think, or just search at Microsoft download.
> http://microsoft.com/downloads/detai...f-9157a3b3d774
>
> --
> mae
>
> "denmarfl" <> wrote in message
> news:8EEEB1EA-8DCB-4B17-BC4C-...
> | When I use WindowsXP Remote Assistance to invite someone to help me, when I
> | open the Window where you select to send the Invitation by MESSENGER or
> | OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
> | and Windows Live Messenger installed and have been using Windows Live
> | messenger with no problems.
> |
> | Why is Windows Remote Assistance showing Messenger is NOT Installed?
> |
> | Suggestive steps to correct this......?
>
>

did you remove or disable WM previously?

WM and WLM are 2 different animals. Without WM, some features are disabled.
Both can be installed to the same system.



"denmarfl" <> wrote in message
newsE10C558-1692-46F6-9D1A-...
> Downloaded and insta;;ed Messenger 5.1 using your link. Re-Booted PC.
> Opened
> Remote Assistance, it still showed "Windows MESSENGER is not Installed".
> Opened Windows Messenger 5.1.......then re-opened Remote Assistance....and
> it
> still showed "Windows Messenger is Not installed". So I now have Windows
> Messenger 5.1 and Windows Live Messenger.
>
> Its OK to have Windows Messenger and Windows Live Messenger running on the
> same PC?
>
> But now that Windows Messenger 5.1 is installed on my PC, and will run,
> why
> am I still seeing 'Windows Messenger is Not Installed"
>
> Thanks
>
> "mae" wrote:
>
>> For remote assistance, you also need the Windows Messenger that came with
>> XP.
>> This is the latest, I think, or just search at Microsoft download.
>> http://microsoft.com/downloads/detai...f-9157a3b3d774
>>
>> --
>> mae
>>
>> "denmarfl" <> wrote in message
>> news:8EEEB1EA-8DCB-4B17-BC4C-...
>> | When I use WindowsXP Remote Assistance to invite someone to help me,
>> when I
>> | open the Window where you select to send the Invitation by MESSENGER or
>> | OUTLOOK, it shows "Windows Messenger is not Installed". I have both
>> Outlook
>> | and Windows Live Messenger installed and have been using Windows Live
>> | messenger with no problems.
>> |
>> | Why is Windows Remote Assistance showing Messenger is NOT Installed?
>> |
>> | Suggestive steps to correct this......?
>>
>>

Greetings,

Yes, they're designed to both be installed

Now that you have it installed, you'll need to start it. To do so, open up a conversation
window to someone in Windows Live Messenger, click the Activities button and then choose
Remote Assistance there.

Don't rely on the dialog in the Remote Assistance wizard which I believe is what you're
trying to go through, it's Messenger integration is easily broken.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"denmarfl" <> wrote in message
newsE10C558-1692-46F6-9D1A-...
> Downloaded and insta;;ed Messenger 5.1 using your link. Re-Booted PC. Opened
> Remote Assistance, it still showed "Windows MESSENGER is not Installed".
> Opened Windows Messenger 5.1.......then re-opened Remote Assistance....and it
> still showed "Windows Messenger is Not installed". So I now have Windows
> Messenger 5.1 and Windows Live Messenger.
>
> Its OK to have Windows Messenger and Windows Live Messenger running on the
> same PC?
>
> But now that Windows Messenger 5.1 is installed on my PC, and will run, why
> am I still seeing 'Windows Messenger is Not Installed"
>
> Thanks
>
> "mae" wrote:
>
>> For remote assistance, you also need the Windows Messenger that came with XP.
>> This is the latest, I think, or just search at Microsoft download.
>> http://microsoft.com/downloads/detai...f-9157a3b3d774
>>
>> --
>> mae
>>
>> "denmarfl" <> wrote in message
>> news:8EEEB1EA-8DCB-4B17-BC4C-...
>> | When I use WindowsXP Remote Assistance to invite someone to help me, when I
>> | open the Window where you select to send the Invitation by MESSENGER or
>> | OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
>> | and Windows Live Messenger installed and have been using Windows Live
>> | messenger with no problems.
>> |
>> | Why is Windows Remote Assistance showing Messenger is NOT Installed?
>> |
>> | Suggestive steps to correct this......?
>>
>>