"MT Pavilion523",
I am sorry that you are running into this problem. Here at Microsoft, we do
test a great deal of variations on our installations, but occasionally
things like this happen. I hesitate to ask this, as I'm sure the Earthlink
technicians already tried this, but:
Have you tried uninstalling the Earthlink Desktop Tool/task bar and
reinstalled it on your Service Pack 2 updated Windows operating system?
The best bet is to contact Earthlink in this case, as they understand their
proprietary software best and can better define what problem you may be
encountering.
Sincerely,
Pat Walters [MSFT]
"MT Pavilion523" <> wrote in message
news:F4631F8D-1B39-4A8A-8C3C-...
> Hello,
> I'm running a 2 1/2 year old hp Pavilion 523 loaded with XP Professional.
> My ISP is Earthlink Cable via Time Warner. As soon as I installed XP
> Service Pack 2 I began to have problems with my Earthlink desktop
tool/task
> bar. It is erratic and causes freeze ups to whatever I am doing. It's
> especially annoying when typing. I have to either minimize or completely
> close the Earthlink tool/taskbar. I've been writing and calling Earthlink
> about it and they tell me their engineers are aware of it and have been
> working on it (now for months!). I have also written more than twice to
> Microsoft but they've not even had the courtesy to respond. Are there
other
> Earthlink customers who have the same problem since installing XP Service
> Pack 2?
> Are there folks who don't have Earthlink who have experienced this problem
> since installing the XP Service Pack 2? I'd appreciate any response and
if
> anyone has been able to solve the problem. I am getting sick of waiting
for
> a supposed patch to fix it. At present Earthlink and Microsoft are on my
> "manure list"! Thanks.
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