Issues with systems that do not properly shutdown are most commonly traced
to conflicts with third party applications, most commonly anti-virus
products, but this could occur with any application that might be monitoring
the system.
Turning off the Automatic Updates service could be an indication of a
conflict between the shutdown processes of the AU service (which does some
checking at shutdown on XP SP2 systems) and the application that is actually
causing the conflict.
I would suggest systematically turning off all running applications,
one-at-a-time, followed by another shutdown attempt, until you find the
application that, when terminated, allows the system to shutdown normally.
I'd start with antivirus software, and follow that with
anti-spyware/anti-malware software and anti-spam software.
"Bob M." <> wrote in message
news:%...
> Hello all,
>
> I have Windows XP Home edition that will not RESTART or SHUTDOWN. It
> freezes and never shuts down. When I turn off Auto Update and BIT and it
> does shutdown and re-boot.
>
> Also when I go to Microsoft Updates using Internet Explorer, It freezes at
> the web page with no results displayed. I have disabled the update and
> BIT
> service, deleted the Winnt\software distribution sub-dir and then turned
> back on. The sub-dir does get re-created but then the system does not
> shut
> down again.
>
>
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