XP SP2 now unbootable even in safe mode

I have just upgraded 50 desktops. All but one went fine. One threw an
exception during the updating, but kept going (unfortunately, I missed
writing the exception down, bad me). NOW, the computer won't boot into
windows. I have run all sorts of hardware diagnostics with no problems
showing.

When I try to boot in safe mode, it starts through the cycle before stalling
right after it prints a line referring to "drivers/gernuwa.sys" - a symantec
driver.

I am assuming it has either barfed on this driver or the driver after. Any
thoughts out there?

Thanks,
Cameron

Cameron;
How to use the Automatic Recovery feature to recover your computer if
the Windows XP Service Pack 2 Setup program is not completed
successfully:
http://support.microsoft.com/?id=875355

Reboot tapping F8 each second.
Select "Last known good configuration" at the menu.
If that fails, reboot tapping F8 again this time choosing Safe Mode.
Then System Restore to Date/Time before issue started:
Start/All Programs/Accessories/System Tools/System Restore

Otherwise perform a Repair Installation:
http://www3.telus.net/dandemar/repaxp.htm

When you are ready for SP-2, follow the Service Pack Installation
Checklist:
http://www3.telus.net/dandemar/spackins.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Cameron Brown" <Cameron > wrote in
message news:00778E85-B5F9-478A-9162-...
>I have just upgraded 50 desktops. All but one went fine. One threw
>an
> exception during the updating, but kept going (unfortunately, I
> missed
> writing the exception down, bad me). NOW, the computer won't boot
> into
> windows. I have run all sorts of hardware diagnostics with no
> problems
> showing.
>
> When I try to boot in safe mode, it starts through the cycle before
> stalling
> right after it prints a line referring to "drivers/gernuwa.sys" - a
> symantec
> driver.
>
> I am assuming it has either barfed on this driver or the driver
> after. Any
> thoughts out there?
>
> Thanks,
> Cameron
>
>