XP SP3 install error 0x87FF36B7

This is the error code returned with failed install. Can't find reference to
it in support. Help pls.

In news:5C5149CC-207D-4016-B521-,
Alan Konyer <> typed:
|| This is the error code returned with failed install. Can't find
|| reference to it in support. Help pls.

Google is your friend...the first hit is:

http://aumha.net/viewtopic.php?f=62&t=33295

Eddie in Loveland

"Junk is something you've kept for years and throw away three weeks before
you need it."

Hello Alan,

If you have not already done so, I'd suggest you first try deleting temp files, logging off and restarting the system fresh, and try again.
Housekeeping and cleanup steps:
Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.

Use Windows Explorer. Go to C:\Windows\System32

If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.

(to clean up downloaded files for Automatic updates / Windows Update)
From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads. Then, logoff and restart Windows and try again.

IFF the item you are trying to install is XP's Service Pack 3, then, make very sure to turn off (temporarily) your antivirus program and any anti-malware program beforehand.

--
Maurice Naggar
MS-MVP
-----

"Alan Konyer" <> wrote in message news:5C5149CC-207D-4016-B521-...
> This is the error code returned with failed install. Can't find reference to
> it in support. Help pls.

Hello Alan,

See if the information in this MSKB article, "How to troubleshoot an
unsuccessful installation of Windows XP Service Pack 3" error message when
you try to use Windows Update" helps you to resolve the problem:
<http://support.microsoft.com/kb/950718/>

-=-

"Alan Konyer" wrote:

> This is the error code returned with failed install. Can't find reference to
> it in support. Help pls.