XP update hanging

I have been watching the threads for Frank328 and JJCaldwell on Update just
hanging on the “Searching for updates� page. I have the same problem. I
have gone through Maurice’s steps to make sure my settings are correct, but
it did not work. I am running XP Pro and the last of my winupdate log are:

2005-06-04 15:06:46-0700 1044 520 Computer Brand = 00101891 XL759
2005-06-04 15:06:46-0700 1044 520 Computer Model = 15290200001149
2005-06-04 15:06:46-0700 1044 520 Bios Revision = 2.05
2005-06-04 15:06:46-0700 1044 520 Bios Name = PhoenixBIOS 4.0 Release 6.0.5
2005-06-04 15:06:46-0700 1044 520 Bios Release Date = 2000-09-12T00:00:00
2005-06-04 15:06:46-0700 1044 520 Locale ID = 1033
2005-06-04 15:06:46-0700 1044 520 ClientVersion: iuengine.dll = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuapi.dll = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuauclt.exe = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuauclt1.exe = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuaueng.dll = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuaueng1.dll = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wuauserv.dll = 5.4.3790.2180
2005-06-04 15:06:46-0700 1044 520 ClientVersion: wucltui.dll = 5.4.3790.2182
2005-06-04 15:06:46-0700 1044 520 WU client finished Searching for update
2005-06-04 15:06:46-0700 1044 520 WU client calls back to search call
WindowsUpdate with code Call complete and error 0
2005-06-04 15:06:46-0700 1044 520 WU client completed and deleted call
{EEEB2639-E0C4-4937-A3F0-24826F255DD8}
2005-06-04 15:06:47-0700 3816 f4c Update is missing metadata (00000B00),
hr=8024001D
2005-06-04 15:06:47-0700 3816 f4c Bad update
ac94db3b-e1a8-4e92-9fd0-e86f355e6a44 returned by the service.
2005-06-04 15:06:47-0700 3816 f4c Update is missing metadata (00000B00),
hr=8024001D
2005-06-04 15:06:47-0700 3816 f4c Bad update
9e76c27b-c53a-4d17-8e30-5d8b703f8778 returned by the service.
2005-06-04 15:06:47-0700 3816 ef0 Category is missing metadata (00000B04),
hr=8024001D
2005-06-04 15:06:47-0700 3816 ef0 Bad category
ebfc1fc5-71a4-4f7b-9aca-3b9a503104a0 returned by the service.
2005-06-04 15:06:51-0700 1044 520 REPORT EVENT:
{BB7FE41B-A141-40C9-92CA-75DC66FD42B6} 431 2005-06-04
15:06:46-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2005-06-04 15:06:51-0700 1044 520 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{AAA654 1C-638F-47AA-880D-0A667140E200}.bin for writing.
2005-06-04 15:08:12-0700 1044 528 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-06-04 15:08:12-0700 3816 ef0 ISusInternal:isconnectCall failed,
hr=8024000C
2005-06-04 15:11:47-0700 3876 f34 Out of proc datastore is shutting down
2005-06-04 15:11:48-0700 3876 f34 Out of proc datastore is now inactive
2005-06-04 15:12:27-0700 1044 424 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{ACFEF0 1D-72C4-4C0B-A89A-A6BDA4F6E1C0}.bin for reading.
2005-06-04 15:12:28-0700 1308 444 Trying to make out of proc datastore active
2005-06-04 15:12:29-0700 1308 444 Out of proc datastore is now active
2005-06-04 15:12:29-0700 1044 424 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-06-04 15:12:29-0700 1044 424 PT: Using server URL
https://v5.windowsupdate.microsoft.c...ce/client.asmx
2005-06-04 15:12:29-0700 1044 424 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-06-04 15:12:29-0700 1044 424 PT: Using server URL
https://v5.windowsupdate.microsoft.c...ce/client.asmx
2005-06-04 15:12:29-0700 1044 424 URL for server is
http://v5stats.windowsupdate.microso...ebService.asmx
2005-06-04 15:12:29-0700 1044 424 Trying to upload 5 events using cached
cookie.
2005-06-04 15:12:32-0700 1044 424 DetectCompressionType returning type 0,
hr=0x1
2005-06-04 15:12:32-0700 1044 424 Successfully uploaded 5 events.
2005-06-04 15:12:32-0700 1044 424 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{ACFEF0 1D-72C4-4C0B-A89A-A6BDA4F6E1C0}.bin.

Any suggestions?

Thanks, Geoff

Hi Geoff,
The log appears to show bad downloads.
The following is the advised method of clearing the W U download folder, and you'll notice at top a "stop" of the automatic update service, and at the end a re-start of it.

From main Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>

Retry Windows Update.
--
Maurice N
MVP Windows - Shell / User
-----

Geoff wrote:
> I have been watching the threads for Frank328 and JJCaldwell on
> Update just hanging on the “Searching for updates� page. I have the
> same problem. I have gone through Maurice’s steps to make sure my
> settings are correct, but it did not work. I am running XP Pro and
> the last of my winupdate log are:
>
<snipped>
> 2005-06-04 15:06:47-0700 3816 f4c Update is missing metadata
> (00000B00), hr=8024001D 2005-06-04 15:06:47-0700 3816 f4c Bad update
> 9e76c27b-c53a-4d17-8e30-5d8b703f8778 returned by the service.
> 2005-06-04 15:06:47-0700 3816 ef0 Category is missing metadata
> (00000B04), hr=8024001D
> 2005-06-04 15:06:47-0700 3816 ef0 Bad category
<snipped>

> Any suggestions?
>
> Thanks, Geoff

Maurice,

Gave it a try and the update still failed. The update file now says:
2005-06-04 17:32:54-0700 1048 85c PT: Using server URL
https://v5.windowsupdate.microsoft.c...ce/client.asmx
2005-06-04 17:33:00-0700 1048 85c Add header for accept-encoding: xpress
succeeded
2005-06-04 17:33:04-0700 1048 85c DetectCompressionType returning type 1,
hr=0x0
2005-06-04 17:33:04-0700 1048 85c Add header for accept-encoding: xpress
succeeded
2005-06-04 17:33:05-0700 1048 85c DetectCompressionType returning type 1,
hr=0x0
2005-06-04 17:33:06-0700 1048 85c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-06-04 17:33:06-0700 1048 85c PT: Using server URL
https://v5.windowsupdate.microsoft.c...ce/client.asmx
2005-06-04 17:33:06-0700 1048 85c Add header for accept-encoding: xpress
succeeded
2005-06-04 17:33:06-0700 1048 85c DetectCompressionType returning type 1,
hr=0x0
2005-06-04 17:33:08-0700 1048 85c WU client add update
{AC94DB3B-E1A8-4E92-9FD0-E86F355E6A44}.100 to search result
2005-06-04 17:33:08-0700 1048 85c WU client add update
{5F6417D0-C98B-49CD-9A60-7D9C9BF7D1CE}.100 to search result
2005-06-04 17:33:08-0700 1048 85c WU client add update
{9E76C27B-C53A-4D17-8E30-5D8B703F8778}.101 to search result
2005-06-04 17:33:08-0700 1048 85c WU client add update
{6F5DC828-0F05-4577-9A8A-74AB1CBE00A9}.100 to search result
2005-06-04 17:33:08-0700 1048 85c WU client add update
{8992C33E-AB76-4DFB-9AF0-0FD471338F32}.100 to search result
2005-06-04 17:33:08-0700 1048 85c WU client add update
{22FF4955-6154-4479-9A8F-32EC81A096D7}.100 to search result
2005-06-04 17:33:08-0700 1048 85c WU client found 6 updates and 10
categories in search
2005-06-04 17:33:08-0700 1048 85c OS Version = 5.1.2600.2.0.65792
2005-06-04 17:33:08-0700 1048 85c Computer Brand = 00101891 XL759
2005-06-04 17:33:08-0700 1048 85c Computer Model = 15290200001149
2005-06-04 17:33:08-0700 1048 85c Bios Revision = 2.05
2005-06-04 17:33:08-0700 1048 85c Bios Name = PhoenixBIOS 4.0 Release 6.0.5
2005-06-04 17:33:08-0700 1048 85c Bios Release Date = 2000-09-12T00:00:00
2005-06-04 17:33:08-0700 1048 85c Locale ID = 1033
2005-06-04 17:33:08-0700 1048 85c ClientVersion: iuengine.dll = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuapi.dll = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuauclt.exe = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuauclt1.exe = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuaucpl.cpl = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuaueng.dll = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuaueng1.dll = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wuauserv.dll = 5.4.3790.2180
2005-06-04 17:33:08-0700 1048 85c ClientVersion: wucltui.dll = 5.4.3790.2182
2005-06-04 17:33:08-0700 1048 85c WU client finished Searching for update
2005-06-04 17:33:08-0700 1048 85c WU client calls back to search call
WindowsUpdate with code Call complete and error 0
2005-06-04 17:33:08-0700 1048 85c WU client completed and deleted call
{9D0F0906-6A0A-42FE-BE51-D94D0C978347}
2005-06-04 17:33:08-0700 3768 3a8 Update is missing metadata (00000B00),
hr=8024001D
2005-06-04 17:33:08-0700 3768 3a8 Bad update
ac94db3b-e1a8-4e92-9fd0-e86f355e6a44 returned by the service.
2005-06-04 17:33:08-0700 3768 3a8 Update is missing metadata (00000B00),
hr=8024001D
2005-06-04 17:33:08-0700 3768 3a8 Bad update
9e76c27b-c53a-4d17-8e30-5d8b703f8778 returned by the service.
2005-06-04 17:33:08-0700 3768 ebc Category is missing metadata (00000B04),
hr=8024001D
2005-06-04 17:33:08-0700 3768 ebc Bad category
ebfc1fc5-71a4-4f7b-9aca-3b9a503104a0 returned by the service.
2005-06-04 17:33:13-0700 1048 91c REPORT EVENT:
{F5316C52-23BC-4676-8DE7-C2497FC7021B} 434 2005-06-04
17:33:08-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2005-06-04 17:33:13-0700 1048 91c Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{AAA654 1C-638F-47AA-880D-0A667140E200}.bin for writing.

Any other tricks? MS Office update works fine.

Thanks,

Geoff

"Maurice N ~ MVP" wrote:

> Hi Geoff,
> The log appears to show bad downloads.
> The following is the advised method of clearing the W U download folder, and you'll notice at top a "stop" of the automatic update service, and at the end a re-start of it.
>
> From main Start menu, select RUN, type in
> CMD <Enter-key>
>
> type in
> net stop wuauserv <Enter-key>
>
> Go to Windows Explorer.
> Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
> Modify following as appropriate.
> If your Windows folder is C:\Windows. Look at this folder
> C:\Windows\SoftwareDistribution\Download
>
> If you find files in there, delete them. That folder is where files are stored from W U downloads.
>
> Go back to Command prompt window.
> type in
> net start wuauserv <Enter-key>
>
> EXIT <Enter-key>
>
> Retry Windows Update.
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Geoff wrote:
> > I have been watching the threads for Frank328 and JJCaldwell on
> > Update just hanging on the “Searching for updates� page. I have the
> > same problem. I have gone through Maurice’s steps to make sure my
> > settings are correct, but it did not work. I am running XP Pro and
> > the last of my winupdate log are:
> >
> <snipped>
> > 2005-06-04 15:06:47-0700 3816 f4c Update is missing metadata
> > (00000B00), hr=8024001D 2005-06-04 15:06:47-0700 3816 f4c Bad update
> > 9e76c27b-c53a-4d17-8e30-5d8b703f8778 returned by the service.
> > 2005-06-04 15:06:47-0700 3816 ef0 Category is missing metadata
> > (00000B04), hr=8024001D
> > 2005-06-04 15:06:47-0700 3816 ef0 Bad category
> <snipped>
>
> > Any suggestions?
> >
> > Thanks, Geoff
>

Hi Geoff,
This still has missing metadata / corrupted data.
Let's have you rename the SoftwareDistribution folder. Follow the steps at this link at MS W U Troubleshooter.
http://tinyurl.com/5aor7

--
Maurice N
MVP Windows - Shell / User
-----

Maurice-

That did the trick! Thanks!

Geoff

"Maurice N ~ MVP" wrote:

> Hi Geoff,
> This still has missing metadata / corrupted data.
> Let's have you rename the SoftwareDistribution folder. Follow the steps at this link at MS W U Troubleshooter.
> http://tinyurl.com/5aor7
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>

Hi Geoff,

You're welcome !
--
Maurice N
MVP Windows - Shell / User
-----

Geoff wrote:
> Maurice-
>
> That did the trick! Thanks!
>
> Geoff

I am having this same problem and tried to follow your tiny url link, but it
appears to be broken. Can you please repost the working link for me.
Thanks!
Aaron

"Maurice N ~ MVP" wrote:

> Hi Geoff,
>
> You're welcome !
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Geoff wrote:
> > Maurice-
> >
> > That did the trick! Thanks!
> >
> > Geoff
>
>

Renaming the SoftwareDistribution folder also solved my Vista Ultimate
problem where windows Update would hang and svchost.exe would use all
available CPU (IE 50% on a dual core CPU). I had that problem since May 30
this year and finally found this to be a solution when MS knowledgebase
articles only referred to solutions for XP.

"Maurice N ~ MVP" wrote:

> Hi Geoff,
> This still has missing metadata / corrupted data.
> Let's have you rename the SoftwareDistribution folder. Follow the steps at this link at MS W U Troubleshooter.
> http://tinyurl.com/5aor7
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>

I am trying to update my windows XP to SP2 but have the same problem as
Geoff, when I click on "Express" to install it, IE hangs forever on "checking
your computer for updates".

I've followed all Maurice's steps in this and anothr thread and still have
the same problem. Have removed all spyware I could find with adaware 2007,
spybot search & destroy, ccleaner... can't use windows defender as suggested,
because you need SP2 to download that!

I was just trying to speed up my decelerating computer but now have an even
slower machine...

"PeteM" wrote:

> Renaming the SoftwareDistribution folder also solved my Vista Ultimate
> problem where windows Update would hang and svchost.exe would use all
> available CPU (IE 50% on a dual core CPU). I had that problem since May 30
> this year and finally found this to be a solution when MS knowledgebase
> articles only referred to solutions for XP.
>
> "Maurice N ~ MVP" wrote:
>
> > Hi Geoff,
> > This still has missing metadata / corrupted data.
> > Let's have you rename the SoftwareDistribution folder. Follow the steps at this link at MS W U Troubleshooter.
> > http://tinyurl.com/5aor7
> >
> > --
> > Maurice N
> > MVP Windows - Shell / User
> > -----
> >

See the instructions here:
http://groups.google.com/group/micro...f0889f503787af

NB: Upgrading to IE7 is *optional*.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Tom wrote:
> I am trying to update my windows XP to SP2 but have the same problem as
> Geoff, when I click on "Express" to install it, IE hangs forever on
> "checking your computer for updates".
>
> I've followed all Maurice's steps in this and anothr thread and still have
> the same problem. Have removed all spyware I could find with adaware 2007,
> spybot search & destroy, ccleaner... can't use windows defender as
> suggested, because you need SP2 to download that!
>
> I was just trying to speed up my decelerating computer but now have an
> even
> slower machine...
<snip>