I was having the same problem so I submitted a request for email support from
microsoft. The sent me the following information.
The issue may be related to corrupted registry entries. We can install SP2
in Safe Mode to test the issue:
Install SP2 in Safe Mode.
===================
1. Restart the computer.
2. Keep pressing the F8 key until the Windows Startup menu appears.
3. Choose Safe Mode, and press Enter.
4. Log onto your user account.
5. Go to C:\Windows\System32 and then delete the Catroot2 folder. Note: Do
not delete the Catroot folder.
6. Double click the installation package to install Windows XP Service Pack
2.
I did this and sucessfully upgraded to SP2.
Hope this helps.
Jim
"Jane" wrote:
> I have been trying to install XP2 from CD on my Dell 4400 for a few months.
> It hangs when it gets to "Backing Up Registry." I have let it run for as much
> as 2 hours, but no more progress is made. I downloaded trial editions of
> Registry Mechanic and RegistryFix. They detected and fixed some problems, but
> not all. I will have to purchase one of the products for a full fix. Before I
> purchase, does anyone have any other ideas what might be going on? Any
> suggestions of which registry editor is the best? Jane
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Linear Mode
