Are you encountering error 81000395 when you try to sing into Windows Live Messenger?

Greetings,

A new entry to the Messenger Support Space has just been posted. Here are the contents of
the post:

Are you encountering error 81000395 when you try to sing into Windows Live Messenger?

If you are encountering this error, please enable connection logging and send us a mail with
the connection log attached to

To gather the connectivity log, please follow steps below:

1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
the far right of the taskbar, and then click "Exit."
2. Delete the already existing connection log file, if it is available:
a. Start Messenger but do not sign in.
b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
the My Received Files folder.
c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
press DELETE.
d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
press DELETE.
3.Enable connection logging if it is not already enabled.

a. Start MSN Messenger but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection."
d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
troubleshoot connection problems" check box is selected.
e. Close the "Options" dialog box.
4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
appears.
5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.

You can get directly to the post and comment here:
http://messenger-support.spaces.live...53F!7576.entry

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

Hi Jonathan,

I got the same error message since a couple of days ago.
Without doing anything, it went away all by itself.
I thought that you (as well as other people concerned) might want to know
about this.

I have answered this to other questions about this error as well (sorry for
cross-posting if that was the case).

CU: Geo

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> A new entry to the Messenger Support Space has just been posted. Here are the contents of
> the post:
>
> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
>
> If you are encountering this error, please enable connection logging and send us a mail with
> the connection log attached to
>
> To gather the connectivity log, please follow steps below:
>
> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
> the far right of the taskbar, and then click "Exit."
> 2. Delete the already existing connection log file, if it is available:
> a. Start Messenger but do not sign in.
> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
> the My Received Files folder.
> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> 3.Enable connection logging if it is not already enabled.
>
> a. Start MSN Messenger but do not sign in.
> b. On the "Tools" menu, click "Options."
> c. In the "Options" dialog box, click "Connection."
> d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
> troubleshoot connection problems" check box is selected.
> e. Close the "Options" dialog box.
> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
> appears.
> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
>
> You can get directly to the post and comment here:
> http://messenger-support.spaces.live...53F!7576.entry
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
>

Hi Geo,

Yeah you're not the only one -- I too have seen the problem and simply hit Retry and it went
through the second time.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Geo" <> wrote in message
news:3C196424-D7B0-4449-9705-...
> Hi Jonathan,
>
> I got the same error message since a couple of days ago.
> Without doing anything, it went away all by itself.
> I thought that you (as well as other people concerned) might want to know
> about this.
>
> I have answered this to other questions about this error as well (sorry for
> cross-posting if that was the case).
>
> CU: Geo
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> A new entry to the Messenger Support Space has just been posted. Here are the contents of
>> the post:
>>
>> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
>>
>> If you are encountering this error, please enable connection logging and send us a mail
>> with
>> the connection log attached to
>>
>> To gather the connectivity log, please follow steps below:
>>
>> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area
>> at
>> the far right of the taskbar, and then click "Exit."
>> 2. Delete the already existing connection log file, if it is available:
>> a. Start Messenger but do not sign in.
>> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
>> the My Received Files folder.
>> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
>> press DELETE.
>> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
>> press DELETE.
>> 3.Enable connection logging if it is not already enabled.
>>
>> a. Start MSN Messenger but do not sign in.
>> b. On the "Tools" menu, click "Options."
>> c. In the "Options" dialog box, click "Connection."
>> d. Under "Connection Logging" make sure that the "Save a log of my server connections to
>> help
>> troubleshoot connection problems" check box is selected.
>> e. Close the "Options" dialog box.
>> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
>> appears.
>> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
>>
>> You can get directly to the post and comment here:
>> http://messenger-support.spaces.live...53F!7576.entry
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>>
>>
>>

I am not sure if this is the right procedure to ask for help with not be able
to sign into Windows Live Messenger. This is the second time I am having this
problem. The first time all was fixed up but now again today january 6/07, I
am unable to open Windows Live Messenger again. Same problem as before.
Before I decide on reinstalling (or flattening) my computer, I want to know
if there is a possible permenant fix for this. I am not even getting an
error. It just doesn't open up. I have done what is mentioned below to no
avail. Could you please help me or direct me to the right source. Thanks a
bunch
P.S. Happy New Year.

"Jonathan Kay [MVP]" wrote:

> Hi Geo,
>
> Yeah you're not the only one -- I too have seen the problem and simply hit Retry and it went
> through the second time.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Geo" <> wrote in message
> news:3C196424-D7B0-4449-9705-...
> > Hi Jonathan,
> >
> > I got the same error message since a couple of days ago.
> > Without doing anything, it went away all by itself.
> > I thought that you (as well as other people concerned) might want to know
> > about this.
> >
> > I have answered this to other questions about this error as well (sorry for
> > cross-posting if that was the case).
> >
> > CU: Geo
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings,
> >>
> >> A new entry to the Messenger Support Space has just been posted. Here are the contents of
> >> the post:
> >>
> >> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
> >>
> >> If you are encountering this error, please enable connection logging and send us a mail
> >> with
> >> the connection log attached to
> >>
> >> To gather the connectivity log, please follow steps below:
> >>
> >> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area
> >> at
> >> the far right of the taskbar, and then click "Exit."
> >> 2. Delete the already existing connection log file, if it is available:
> >> a. Start Messenger but do not sign in.
> >> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
> >> the My Received Files folder.
> >> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> >> press DELETE.
> >> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> >> press DELETE.
> >> 3.Enable connection logging if it is not already enabled.
> >>
> >> a. Start MSN Messenger but do not sign in.
> >> b. On the "Tools" menu, click "Options."
> >> c. In the "Options" dialog box, click "Connection."
> >> d. Under "Connection Logging" make sure that the "Save a log of my server connections to
> >> help
> >> troubleshoot connection problems" check box is selected.
> >> e. Close the "Options" dialog box.
> >> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
> >> appears.
> >> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
> >>
> >> You can get directly to the post and comment here:
> >> http://messenger-support.spaces.live...53F!7576.entry
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >>
> >>
> >>
>
>

I'm getting this error mainly (almost always) when after I wake my computer
up from standby. My solution was to close messenger and restart it, that
always fixed it, BUT here 's a more efficient way that did the trick, in your
sign-in window, click the drop-down box with your email-address and re-select
your identity. No more error81000395 for me.

have fun,
the_general,
wal

Hi there, I tried looking for the "MsnMsgr.txt file" to delete, but its not
where you claim it is to be.
Any suggestions?

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> A new entry to the Messenger Support Space has just been posted. Here are the contents of
> the post:
>
> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
>
> If you are encountering this error, please enable connection logging and send us a mail with
> the connection log attached to
>
> To gather the connectivity log, please follow steps below:
>
> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
> the far right of the taskbar, and then click "Exit."
> 2. Delete the already existing connection log file, if it is available:
> a. Start Messenger but do not sign in.
> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
> the My Received Files folder.
> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> 3.Enable connection logging if it is not already enabled.
>
> a. Start MSN Messenger but do not sign in.
> b. On the "Tools" menu, click "Options."
> c. In the "Options" dialog box, click "Connection."
> d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
> troubleshoot connection problems" check box is selected.
> e. Close the "Options" dialog box.
> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
> appears.
> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
>
> You can get directly to the post and comment here:
> http://messenger-support.spaces.live...53F!7576.entry
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
>

Greetings,

The file will only exist if connection logging has been engaged. It can't exist anywhere else
other than My Received Files.

If you don't mind, start a new thread with specifically what problems and errors you're
seeing as this one's pretty old.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--



"Cassie" <> wrote in message
news:3C617169-DCA3-472B-B139-...
> Hi there, I tried looking for the "MsnMsgr.txt file" to delete, but its not
> where you claim it is to be.
> Any suggestions?
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> A new entry to the Messenger Support Space has just been posted. Here are the contents of
>> the post:
>>
>> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
>>
>> If you are encountering this error, please enable connection logging and send us a mail
>> with
>> the connection log attached to
>>
>> To gather the connectivity log, please follow steps below:
>>
>> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area
>> at
>> the far right of the taskbar, and then click "Exit."
>> 2. Delete the already existing connection log file, if it is available:
>> a. Start Messenger but do not sign in.
>> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
>> the My Received Files folder.
>> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
>> press DELETE.
>> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
>> press DELETE.
>> 3.Enable connection logging if it is not already enabled.
>>
>> a. Start MSN Messenger but do not sign in.
>> b. On the "Tools" menu, click "Options."
>> c. In the "Options" dialog box, click "Connection."
>> d. Under "Connection Logging" make sure that the "Save a log of my server connections to
>> help
>> troubleshoot connection problems" check box is selected.
>> e. Close the "Options" dialog box.
>> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
>> appears.
>> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
>>
>> You can get directly to the post and comment here:
>> http://messenger-support.spaces.live...53F!7576.entry
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>>
>>
>>

In addition to Jonathan Kay's comment, depending on what version of WLM
you're using you might also find MsnMsgr.txt in:

(Vista)
<windows drive letter>:\Users\<your
username>\AppData\Local\Microsoft\Messenger

(XP- not so sure about this one since I don't use XP anymore but here's a
"translated guess" from the Vista folder)
<windows drive letter>:\Documents and Settings\<your username>\Local
Settings\Application Data\Microsoft\Messenger




--
Edward Chow
Windows Live Butterfly: Messenger 2005-2007



"Jonathan Kay [MVP]" <> wrote in message
news:E132541F-CA07-45D5-A608-...
> Greetings,
>
> The file will only exist if connection logging has been engaged. It can't
> exist anywhere else other than My Received Files.
>
> If you don't mind, start a new thread with specifically what problems and
> errors you're seeing as this one's pretty old.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
> "Cassie" <> wrote in message
> news:3C617169-DCA3-472B-B139-...
>> Hi there, I tried looking for the "MsnMsgr.txt file" to delete, but its
>> not
>> where you claim it is to be.
>> Any suggestions?
>>
>> "Jonathan Kay [MVP]" wrote:
>>
>>> Greetings,
>>>
>>> A new entry to the Messenger Support Space has just been posted. Here
>>> are the contents of
>>> the post:
>>>
>>> Are you encountering error 81000395 when you try to sing into Windows
>>> Live Messenger?
>>>
>>> If you are encountering this error, please enable connection logging and
>>> send us a mail with
>>> the connection log attached to
>>>
>>> To gather the connectivity log, please follow steps below:
>>>
>>> 1. If Messenger is running, right-click the "MSN Messenger" icon in the
>>> notification area at
>>> the far right of the taskbar, and then click "Exit."
>>> 2. Delete the already existing connection log file, if it is available:
>>> a. Start Messenger but do not sign in.
>>> b. Click "File," and then click "Open Received Files" on the "MSN
>>> Messenger" menu to go to
>>> the My Received Files folder.
>>> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click
>>> the file, and then
>>> press DELETE.
>>> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click
>>> the file, and then
>>> press DELETE.
>>> 3.Enable connection logging if it is not already enabled.
>>>
>>> a. Start MSN Messenger but do not sign in.
>>> b. On the "Tools" menu, click "Options."
>>> c. In the "Options" dialog box, click "Connection."
>>> d. Under "Connection Logging" make sure that the "Save a log of my
>>> server connections to help
>>> troubleshoot connection problems" check box is selected.
>>> e. Close the "Options" dialog box.
>>> 4. To sign in to MSN Messenger again, click "Sign In." and wait until
>>> the sign-in error
>>> appears.
>>> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in
>>> Step 2.
>>>
>>> You can get directly to the post and comment here:
>>> http://messenger-support.spaces.live...53F!7576.entry
>>>
>>> --
>>> Jonathan Kay
>>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>>> Associate Expert
>>> http://www.microsoft.com/windowsxp/expertzone/
>>> Messenger Resources - http://messenger.jonathankay.com
>>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>>> You *must* contact me for redistribution rights.
>>> --
>>>
>>>
>>>
>>>
>

AVG Anti –Virus 8.0 new update is the culprit for "Windows Live Messenger"
Error Code: 81000395!!!

I disenabled AVG, Instant Messenger in Web Shield Components and Messenger
works like a champ now.

Good Luck!!!



"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> A new entry to the Messenger Support Space has just been posted. Here are the contents of
> the post:
>
> Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
>
> If you are encountering this error, please enable connection logging and send us a mail with
> the connection log attached to
>
> To gather the connectivity log, please follow steps below:
>
> 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
> the far right of the taskbar, and then click "Exit."
> 2. Delete the already existing connection log file, if it is available:
> a. Start Messenger but do not sign in.
> b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
> the My Received Files folder.
> c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> press DELETE.
> 3.Enable connection logging if it is not already enabled.
>
> a. Start MSN Messenger but do not sign in.
> b. On the "Tools" menu, click "Options."
> c. In the "Options" dialog box, click "Connection."
> d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
> troubleshoot connection problems" check box is selected.
> e. Close the "Options" dialog box.
> 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
> appears.
> 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
>
> You can get directly to the post and comment here:
> http://messenger-support.spaces.live...53F!7576.entry
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
>

Yes, It's absolutly work . Before I can solve this problem, I've tried to
uninstall the old one and reinstall them with every version of MSN many time
-!! but for fixing with disenable AVG It's awesome ^^

Thanks so much ODB ^^

"ODB" wrote:

> AVG Anti –Virus 8.0 new update is the culprit for "Windows Live Messenger"
> Error Code: 81000395!!!
>
> I disenabled AVG, Instant Messenger in Web Shield Components and Messenger
> works like a champ now.
>
> Good Luck!!!
>
>
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings,
> >
> > A new entry to the Messenger Support Space has just been posted. Here are the contents of
> > the post:
> >
> > Are you encountering error 81000395 when you try to sing into Windows Live Messenger?
> >
> > If you are encountering this error, please enable connection logging and send us a mail with
> > the connection log attached to
> >
> > To gather the connectivity log, please follow steps below:
> >
> > 1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
> > the far right of the taskbar, and then click "Exit."
> > 2. Delete the already existing connection log file, if it is available:
> > a. Start Messenger but do not sign in.
> > b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
> > the My Received Files folder.
> > c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> > press DELETE.
> > d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
> > press DELETE.
> > 3.Enable connection logging if it is not already enabled.
> >
> > a. Start MSN Messenger but do not sign in.
> > b. On the "Tools" menu, click "Options."
> > c. In the "Options" dialog box, click "Connection."
> > d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
> > troubleshoot connection problems" check box is selected.
> > e. Close the "Options" dialog box.
> > 4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
> > appears.
> > 5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.
> >
> > You can get directly to the post and comment here:
> > http://messenger-support.spaces.live...53F!7576.entry
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > You *must* contact me for redistribution rights.
> > --
> >
> >
> >
> >