Your remote assistance.

What would you advise? Thank you for reading this.

2 PC's. Using XP Home. Both with MS updates. Both on Bellsouth DSL.

The remote assistance will not connect. Email nor Windows Live Messenger.
The RA just requests until it times out.

PC 1 only has a Bellsouth modem. PC 2 has a Bellsouth modem with a wireless
Netgear router. Is the router stopping the RA?

Both firewalls were turned off. Still no luck.

What would you advise? Thank you.

Your remote assistance. A personal message may be included below.

You can easily provide assistance from your computer by following the
instructions at:

http://windows.microsoft.com/RemoteAssistance/RA.asp

"New Orleans Novice" <> wrote in message
news:...
> What would you advise? Thank you for reading this.
>
> 2 PC's. Using XP Home. Both with MS updates. Both on Bellsouth DSL.
>
> The remote assistance will not connect. Email nor Windows Live Messenger. The RA
> just requests until it times out.
>
> PC 1 only has a Bellsouth modem. PC 2 has a Bellsouth modem with a wireless
> Netgear router. Is the router stopping the RA?

My thought would be Yes and IIRC you need to forward the IP in the request via the
router. I'll have to check around a bit to find that info and get back.

>
> Both firewalls were turned off. Still no luck.
>
> What would you advise? Thank you.
>
> Your remote assistance. A personal message may be included below.
>
> You can easily provide assistance from your computer by following the instructions
> at:
>
> http://windows.microsoft.com/RemoteAssistance/RA.asp



--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

Have a look at this, in particular starting at Remote Assistance Problems and
Configuring Remote Assistance with NAT connections:
http://www.petri.co.il/what's_remote_assistanc.htm

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"New Orleans Novice" <> wrote in message
news:...
> What would you advise? Thank you for reading this.
>
> 2 PC's. Using XP Home. Both with MS updates. Both on Bellsouth DSL.
>
> The remote assistance will not connect. Email nor Windows Live Messenger. The RA
> just requests until it times out.
>
> PC 1 only has a Bellsouth modem. PC 2 has a Bellsouth modem with a wireless
> Netgear router. Is the router stopping the RA?
>
> Both firewalls were turned off. Still no luck.
>
> What would you advise? Thank you.
>
> Your remote assistance. A personal message may be included below.
>
> You can easily provide assistance from your computer by following the instructions
> at:
>
> http://windows.microsoft.com/RemoteAssistance/RA.asp
>

That is very good INFO. Thanks.
http://www.petri.co.il/what's_remote_assistanc.htm