0x80070002 error when running LISTool

Discussion in 'Windows Update' started by RochSenCompSem, Aug 19, 2008.

  1. Seven Office 2003 updates are failing to install on this system with a 0x52F
    error code. Troubleshooting led me to download and run the LISTool.
    However, after extracting the two files and trying to run the tool I receive
    a 0x80070002 error. I've been unable to find any information related to this
    error. HELP!!!
     
    RochSenCompSem, Aug 19, 2008
    #1
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  2. How to troubleshoot an update installation by using log files in Office 2003
    http://support.microsoft.com/kb/884290

    Or, since most of the updates are security-related:

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 19, 2008
    #2
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  3. Thanks for the reply MowGreen but I'm looking for a solution to the error
    with the LISTool function. This is a tool that is supposed to resolve
    problems with the Local Installation Source (LIS) location but when the tool
    itself fails, there's not much that can be done. I know I can resolve my
    original problem by uninstalling Office and then reinstalling it but I'd like
    to see the owner of the LISTool function step forward and resolve the problem
    with the tool itself. That's why I made the subject of this discussion the
    LISTool rather than the original problem of not being able to install some
    Office 2003 updates.
     
    RochSenCompSem, Aug 21, 2008
    #3
  4. 0x80070002 The system cannot find the file specified.

    " Overview
    The Local Installation Source Tool is a wizard to help manage your Local
    Installation Source (LIS) on computers running Microsoft Office 2003.
    The LIS Tool allows you to enable or disable LIS, and to move the
    MsoCache folder to a new volume. This download is intended for use by
    customers and network administrators with LIS issues who contact
    Microsoft Product Support Services. "

    I haven't run LISTool but I *think* it won't help if the MSOCache folder
    doesn't contain the installation source files required in order for
    updates to install. That's what the error may be referring to.

    Still suggest you contact MS for no-charge support in getting the
    Security updates installed and see if they recommend the use of LISTool.

    I *highly* doubt the owner of LISTool ever frequents MS newsgroups.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 22, 2008
    #4
  5. I've submitted an incident report (1076747859) for this problem. I'll post
    the results of the fix when MS gets it resolved.
     
    RochSenCompSem, Aug 22, 2008
    #5
  6. Thanks, will be looking forward to finding out what's causing the error
    code when running the tool.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 22, 2008
    #6
  7. I submitted the incident report, got it rerouted twice and finally got a new
    incident report (SRX1077386702ID). The tech tried many different fixes
    (Windows Installer, Repair, etc) but nothing worked. Finally had to
    uninstall Office, then reinstall and the updates went on successfully.
    Luckily "?", the LIStool is still failing with the same error code. The tech
    told me to send an email to his manager, letting him know that I still want
    to pursue the problem with the LIStool. Still waiting to hear back from the
    manager.
     
    RochSenCompSem, Sep 1, 2008
    #7
  8. Thanks for keeping the group updated on this. It doesn't make much sense
    to recommend the tool if running it throws an error code.
    I wonder which file is missing that is causing the error ?


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 1, 2008
    #8

  9. Two fairly simple ways to try to find out:
    1. Run... FileMon (or ProcMon) to capture the file accesses the tool use generates.
    2. Execute the listool.exe (with whatever command line parameters it needs)
    under Dependency Walker (using its Profiling feature.) That could show
    the exact call which produced the error which could be more useful by being
    more informative, especially if Symbols were provided... ; )

    Of course there may also be other diagnostics produced to supplement the
    error code, maybe even in the Event Viewer's Application log, is he's lucky.
    To find any other diagnostics he could just search his harddrive(s) for any
    changes made that day at that time. But running ProcMon could expose
    those too, e.g. filtering on WRITE.


    ; )

    Robert
    ---
     
    Robert Aldwinckle, Sep 1, 2008
    #9
  10. Hi Robert ... Maybe we should recommend those tools to PSS/CSS since
    they also have no clue as to why the error is being thrown <eg>


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 2, 2008
    #10
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