0X800C0005 code when doing a Windows Update from the Microsoft update website

Discussion in 'Windows Update' started by Al Potson, Apr 21, 2004.

  1. Al Potson

    Al Potson Guest

    This is the error code 0X800C0005 when I Click "Scan for updates" on
    the Windows update website.


    System details:
    ==============
    Windows XP (Home Edition)
    IE 6.0.2800.1106.xpsp2.030422-1633 SP1,Q330994, Q828750,Q837009,
    Q832894, Q831167


    As you can see:-

    1) I had Windows XP (Home Edition) with SP1 (everything worked fine)
    2) Then came the hotfixes..
    3) Then came IE not able to access secure sites (some POST redirect,
    it is listed as a caveat for Q832894, so I installed Q831167 (which is
    supposed to handle the problems caused by Q8322894).


    Consequence
    -----------

    Can't access hotmail
    Can't use secure web sites at all for any minmal form posting
    Now can't use Windows update website (NOW I am guessing the code
    0X800C0005
    is related to that) But would help if an MS person answered that
     
    Al Potson, Apr 21, 2004
    #1
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  2. Jupiter Jones [MVP], Apr 21, 2004
    #2
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  3. Al Potson

    mike Guest

    can not update
     
    mike, Apr 21, 2004
    #3
  4. Al Potson

    Maurice N Guest

    Hello Mike,
    Some things for you to check on:
    Do you have an old version of NetOp (remote control program) ?

    A dialup modem *may* be a contributor to "dropped" connections IF your version of Windows is Win 2000 or XP, with a
    dialup modem & the modem is not a hardware modem.

    Insure your Internet Explorer browser has SSL enabled !

    Checking the contents of Hosts file is always good. As is checking for spyware/malware.

    Does this system have NIS (Norton Internet Security), and if so, is it properly set for "exception list"? (ie, to include a set of Windows Update sites in its "ok" to visit & access).

    Try restarting Windows to see if it makes a difference, on theory that will flush any
    local DNS cache.

    Can this system reach Windows Update website at all? Do you see
    the very, very first part? You are encouraged to enable the "status bar" for I.E. ----
    which gives excellent visual cues. On IE main menu, choose "VIEW" then Click (enable) "Status bar".
    This will display a bar at the very bottom of IE window, and will show progress at a website. Have that on before you visit any site.

    HTH Post back with your progress.
    If still failing, please say which version of Windows you have, which service pack (if any) it has, and an extract from the
    Windows Update.log file (attached in a post here) (or pasted)

    You must look for the "Error" notations & text in your Windows Update.log .
    %WINDIR%\Windows Update.log --Scroll all the way down (using Notepad ) to get to last sections of it,
    where the last sessions will be.

    C:\Windows\Windows Update.log (for Win XP & Win98 & Me)
    C:\WINNT\Windows Update.log (for Win XP & WIN2000 )

    Please check out the MS Windows Update Troubleshooter:
    http://v4.windowsupdate.microsoft.com/troubleshoot
     
    Maurice N, Apr 21, 2004
    #4
  5. Al Potson

    Rickw Guest

    I had the same problem
    finally i started unistalling programs
    after removing Norton Internet security, everything is now back to norma
    i had gone through all of HP's support, and microsoft'
    i had all of the same symptoms you had and i tried all the fixes
    nothing worked but removal of the progra
     
    Rickw, Apr 22, 2004
    #5
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