2 of the most recent updates for vista simply will not install

Discussion in 'Windows Update' started by Broseybrose, Mar 20, 2008.

  1. Broseybrose

    Broseybrose Guest

    for the past 8 months windows automatic update was working fine, but these
    last two just wont install. no changes to my computer have been made.

    the updates im trying to install:

    KB947821 3/18/2008 Error Code 5 This one downloads but fails after
    initializing installation

    KB946041 3/11/2008 Error Code 800B0100 This one wont even download.

    Im pretty much stuck, so any help would be much appreciated.

    thanks,
    Broseybrose
     
    Broseybrose, Mar 20, 2008
    #1
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  2. Broseybrose

    TaurArian Guest

    see if you can manually install it - http://support.microsoft.com/kb/947821
    There's a download link etc. and how to manually install it.

    In the past I've associated an Error 5 with a permissions error but that was
    with WinXP - sorry just thinking out loud.

    Perhaps after running the above update, it will fix the other problem.
    Fingers crossed.

    K
     
    TaurArian, Mar 20, 2008
    #2
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  3. Broseybrose

    DavCure Guest

    I'm having the same problem here... it's really annoying, because it appears
    "correctly installed" at least 10 times since yesterday 03/18, and still the
    windows update popup keeps asking me to intall this "important update".

    I'll try Taurarian's suggestion and see if it finally stops bugging me...
    I'm crossing fingers now...
     
    DavCure, Mar 20, 2008
    #3
  4. Broseybrose

    Broseybrose Guest

    oh boy. when i went to the page you sent the link for, it suggested that
    checkSUR might be causing the problem and gave instructions on how to edit
    the registry to delete checkSUR and then download ans reinstall it from
    microsoft download center. BUT NOW I CANT FIND CHECKSUR ANYWHERE ON THE
    INTERNET TO DOWNLOAD AND REINSTALL IT!!!

    im so screwed.

    i did download the standalone installer for the update though. it
    initializes, and starts to install it but stays at 0%.

    any ideas now?
     
    Broseybrose, Mar 20, 2008
    #4
  5. Broseybrose

    Broseybrose Guest

    ok, i used system restore to get my registry back to how it was. i have both
    of the stand-alone update installers sitting on my desktop. ill let you know
    how it goes. i hope i can at least get the important one installed... the
    other one is just recommended.

    but what i want to know is why is windows update effing up in the first
    place? can i email M$ about this for support?
     
    Broseybrose, Mar 20, 2008
    #5
  6. Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary.

    Installing Vista SP1: Free Support
    ["No-charge: Unlimited support requests
    If your Microsoft product was already installed on your computer when you
    purchased it, contact your computer manufacturer to see if no-charge support
    is available to you. Support for preinstalled products is available from
    Microsoft for a fee. Some issues may require more Advanced support for which
    there is a charge."]
    https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Mar 20, 2008
    #6
  7. Broseybrose

    Broseybrose Guest

    Standalone KB947821 3/18/2008 now says it doesnt apply to my system.
    Standalone KB946041 3/11/2008 simply runs and eventually says some of the
    updates (the one im trying to install) were not installed.

    so now in my control panels windows update im sitting on one recommended and
    one important update that just wont install.

    who am i supposed to contact for support that DOESNT cost 60 bucks?
     
    Broseybrose, Mar 20, 2008
    #7
  8. Broseybrose

    Broseybrose Guest

    thank you PA Bear. i will start a free Windows Update support incident request.
     
    Broseybrose, Mar 20, 2008
    #8
  9. Broseybrose

    scr621 Guest

    Oh my Lordy!
    What the hang's going on here?
    I'm having the EXACT same problems, have tried the EXACT same fixes & have
    got to the EXACT same place as you are, which is nowhere!
    If this danged update is so important as it shows in the update list then
    why isn't it important enough for Microsoft to fix it!
    Surely if we are all having the same issues, the there's obviously something
    major amiss, or are we all simply having mass delusions?
    Sheesh!
     
    scr621, Mar 20, 2008
    #9
  10. YW. Please let us know how you make out.
     
    PA Bear [MS MVP], Mar 20, 2008
    #10
  11. Broseybrose

    Broseybrose Guest

    so i had an online chat with gateway. since my machine came with vista on it
    MS wont offer any support. anyway, the people at gateway say this is a very
    common problem right now, with these particular updates, and that MS will
    likely release a hotfix so we can install our updates.

    so basically her advice was "wait, and check support.microsoft.com regularly.

    hmph. the irony is the important update that simply will not install, is an
    update to windows update so we can install future updates. what a joke!
     
    Broseybrose, Mar 21, 2008
    #11
  12. Broseybrose

    cewrx7r1 Guest

    If you read my post, I am also having the same type of problems.
    Nothing works. Keep us informed.
     
    cewrx7r1, Mar 22, 2008
    #12
  13. Broseybrose

    JRockZ Guest

    I have tried all fixes i can as well and im pretty good with PC's. I have two
    computers running one wired and one wirless and the wired one just simply
    will not update,, the wirless one is working perfect,,, So why would this
    work on one PC but not another if both have the exact same O/S updates,
    software etc.... ????
     
    JRockZ, Mar 31, 2009
    #13
  14. Broseybrose

    TaurArian Guest

    Review error messages -

    Click the Start buttonAll Programs and then click Windows Update.
    If an error has occurred, it will be displayed with an error code that you
    can use to assist in solving the problem.



    JRockZ wrote:
    :: I have tried all fixes i can as well and im pretty good with PC's. I
    :: have two computers running one wired and one wirless and the wired
    :: one just simply will not update,, the wirless one is working
    :: perfect,,, So why would this work on one PC but not another if both
    :: have the exact same O/S updates, software etc.... ????
    ::
    ::
    :: "cewrx7r1" wrote:
    ::
    ::: If you read my post, I am also having the same type of problems.
    ::: Nothing works. Keep us informed.
    :::
    ::: "Broseybrose" wrote:
    :::
    :::: so i had an online chat with gateway. since my machine came with
    :::: vista on it MS wont offer any support. anyway, the people at
    :::: gateway say this is a very common problem right now, with these
    :::: particular updates, and that MS will likely release a hotfix so we
    :::: can install our updates.
    ::::
    :::: so basically her advice was "wait, and check support.microsoft.com
    :::: regularly.
    ::::
    :::: hmph. the irony is the important update that simply will not
    :::: install, is an update to windows update so we can install future
    :::: updates. what a joke!
     
    TaurArian, Mar 31, 2009
    #14
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