2007-07-09 WU (KB952709, KB951978, KB950582) stoped vista 64 booti

Discussion in 'Windows Update' started by Austin,, Jul 9, 2008.

  1. Austin,

    Austin, Guest

    Vista Ultimate 64
    No virus scanner or third pary firewall installed.

    My PC this morning was stuck at boot with the nightrider bar just frozen.
    After a reset and selecting normal boot, it stoped at the exact same place.

    Another reset, and selecting use last known good profile, allowed my PC to
    boot. Before the login screen came up though, it said that it was completing
    update 3/3, which it did.

    Possible issue with this update?
     
    Austin,, Jul 9, 2008
    #1
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  2. Interesting. Those symptoms are the same as described for an issue with
    KB937287: http://support.microsoft.com/kb/949358
    Did the updates install successfully ? Perhaps the issue arises from the
    installation of KB952709, 951978, and KB950582 being installed all at
    once on a Vista x64 system. That's what is mentioned in the KB937287
    article:
    And, what's a "nightrider" bar ?


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jul 9, 2008
    #2
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  3. Austin,

    Austin, Guest

    Interesting. Those symptoms are the same as described for an issue with
    I dont think its the same symptom, as when it applied update 3/3 it works
    (ie goes 0%..35%...etc...100%).
    KB952709, KB951978, (+KB905866), KB950582 are all showing as installed this
    morning in that order, in the Installed Updates listing. Seems there were
    really 4 updates.

    I have not had chance to test a reboot since the last update (3/3) was
    applied as I use this PC for work and cant afford unnecessary downtime, so
    dont know if the problem still exists or not. It may well have rectified
    itself now. If its still an issue Ill update this post.
    Just my quirky name for the bootup progress bar.

    Regards
    Austin



     
    Austin,, Jul 9, 2008
    #3
  4. Thanks for posting back, Austin. As long as the updates installed,
    that's the most important thing.
    As to why the issue arose in the first place ... another mystery of
    Vista ? <w>

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ================
     
    MowGreen [MVP], Jul 9, 2008
    #4
  5. Austin,

    Austin, Guest

    Well it hung again this morning, so I now think its an unrelated issue as
    there was no Windows Updates this time (just a system hang - requiring a
    reset).

    Last known good configuration got past that point, but I had also flagged
    C:\ for a disk check, and when it finished it reboots, and when it reboots it
    still hangs, and selecting last know good configuration this time, also hung
    - so perhaps the hang is quite late on in the boot process.

    Anyway it seems to be something to do with my USB HD being plugged in during
    bootup, which is desirable, because its used for backups, and is shared, and
    unplugging it means it looses its share.

    I think the problems perhaps started after I had enabled windows backup
    tasks, as I was using 3rd party backup software previously without problem
    with this same USB drive. I will probably try disableing the scheduled tasks
    (particularly the ones that run at startup) that are for Windows Backup and
    see if that makes any difference.

    So anyway, I dont think it was WU related - just a co-incidence that it hung
    for the first time on that particular reboot, but as I reboot very seldom - I
    suppose there is a good chance of that happening.

     
    Austin,, Jul 10, 2008
    #5
  6. Austin,

    Klintus Fang Guest

    curiously. I also have vista ultimate 64-bit and I am also having a problem
    with these same three updates.

    but for me. windows update simply fails to install them every time it
    tries. it gives me a different error code for each one and tells me to
    search for information on the error code, but there is no record anywhere in
    the available information explaining what these error codes mean.

    KB955020: Error Code: 80070570
    KB951978: Error Code: 8007370B
    KB952709: Error Code: 8007370B


    It seems the error for me is that windows update is failing to download
    these three updates. It doesn't SAY that it failed to download the updates,
    but each time I try to download and install them the download % never goes
    above 0%.

    On a possibly unrelated path, I have been getting system hangs lately.
    Where the machine just completely freezes. With no blue screen or error
    message in the system log. The only pattern to my system freezes is that
    they always occur a few seconds after Windows Defender reports to the System
    Log that it is about to start an AntiSpyWare scan.
     
    Klintus Fang, Aug 5, 2008
    #6
  7. (interleaved reply)

    Please start new threads for new symptoms
    and avoid confusing your problems with others' old ones.


    What specific symptoms are you using to make your assumption?
    Use the WindowsUpdate.log to find out for sure. (Ref KB902093)

    BTW if it looks as if you *have* downloaded these updates and
    these codes are actually associated with _install_ attempts you
    can also try searching your harddrive for diagnostics created by
    the install attempts.

    Tip: in addition to the hex codes search for the decimal equivalents
    of the last half. Sometimes you can even get an independent clue
    from that by assuming that that decimal number represents a system
    error message. To test that idea you could use a cmd window and
    enter a net helpmsg command. Using your first code and my OS
    as an example:

    <cmd_output OS="XPsp2">
    E:\>set /a c = 0x570
    1392
    E:\>net helpmsg %c%

    The file or directory is corrupted and unreadable.
    </cmd_output>


    Is that what that code shows in your OS too?
    If so, you can see that you would still need to find
    the context of where it appears in some other diagnostic
    to have any hope of knowing *which* file or directory
    was being referred to.

    Tip: if the problem appears to be happening during an install
    you can eliminate WU/AU entirely from the scenario by
    downloading and trying to install the update manually.
    In that case, you may get more knowledgeable assistance
    with whatever problems you encounter on that tack
    by posting to a newsgroup which specializes in whatever
    product the update is for. Also, on that tack it is usually
    much easier to enable verbose logging which can help
    your diagnosis wherever you report it. Another possibility
    for supplementing any diagnostics is running ProcMon
    and correlating its trace with whatever diagnostics you
    do find.


    Again, this seems unrelated to WU/AU so you're more likely
    to find more knowledgeable assistance in another newsgroup
    which specializes in your OS.


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Aug 5, 2008
    #7
  8. Austin,

    Klintus Fang Guest

    my apologies for posting here. I followed all the instructions that
    microsoft's tools told me to perform to diagnose the problem and the only
    information those instructions were able to give me was this thread.
     
    Klintus Fang, Aug 5, 2008
    #8
  9. Please start a new thread in this newsgroup so that someone can assist you.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 5, 2008
    #9
  10. Note to lurkers: poster is using the web interface for newsgroups.
    Following information refers to features of that facility.
    The idea is that first you search for previous discussions which
    might address your symptoms. Then you read them to see if
    your precise symptoms are being discussed. If so, you could try
    the suggestions being offered. If that results in a fix or change
    of symptoms for you, great: problem closed without you even
    having to post at all (although it would be nice if you would at least
    vote on whatever it was that you found helpful, since that would help
    retain its discussion in the web interface's archive).

    Otherwise then you would have a much better idea of how to present
    your specific incident in a *new* thread.

    BTW if you start a new thread you could also refer to the general
    ideas I gave you that you haven't referred to yet. ; )


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Aug 5, 2008
    #10
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