32bit apps crash when attempting to get online, 64bit programs work fine.

Discussion in 'Windows Vista General Discussion' started by Andrew Skow, May 6, 2007.

  1. Andrew Skow

    Andrew Skow Guest

    The Short Version: Any 32bit application that tries to access the internet
    terminates unexpectedly. 64 bit applications seem to work just fine.

    I'm running Windows Vista Ultimate 64bit edition on an Intel C2D E6300 CPU
    with a Intel DG965WH motherboard and 4GB of memory.

    What works:
    Internet Explorer 64bit version, Windows Mail, Weather Gadget on the
    sidebar, Windows Update (seems to work, doesn't crash, no errors, but there
    are no updates to actually get)

    What doesn't work:
    Internet Explorer 32bit, Firefox, Outlook 2007, RSS headlines gadget from
    the sidebar, EverQuest2, Battlefield 2142, Trillian, Adobe Updater, Logitech
    Updater. Word 2007 seems to operate totally normally until I exit the
    application and then sometimes it will produce an error. Maybe Word is
    trying to download updates or transmit usage statistics. They all produce
    the same error dialog box:

    "<Name> has stopped working
    A problem has caused the program to stop working correctly.
    Windows will close the program and notify you if a solution is available."

    Some samples from the Application log:

    Faulting application firefox.exe, version 1.8.20070.30919, time stamp
    0x45f23850, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
    exception code 0xc0000005, fault offset 0x003a00c8, process id 0x718,
    application start time 0x01c79019fc2081e9.

    Faulting application AdobeUpdater.exe, version 5.0.0.316, time stamp
    0x4519c3d5, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
    exception code 0xc0000005, fault offset 0x033417d0, process id 0x404,
    application start time 0x01c78facdbb93921.

    Faulting application WINWORD.EXE, version 12.0.4518.1014, time stamp
    0x45428028, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
    exception code 0xc0000005, fault offset 0x03b400c8, process id 0x1210,
    application start time 0x01c78fa1873d1887.

    Faulting application BF2142.exe, version 0.0.0.0, time stamp 0x4624f9db,
    faulting module RendDX9.dll, version 0.0.0.0, time stamp 0x4624f96d,
    exception code 0xc0000005, fault offset 0x000174ff, process id 0x10d8,
    application start time 0x01c78fa1f26fb3b7.

    "The description for Event ID 1000 from source Application Error cannot be
    found. Either the component that raises this event is not installed on your
    local computer or the installation is corrupted. You can install or repair
    the component on the local computer.
    If the event originated on another computer, the display information had to
    be saved with the event.
    The following information was included with the event:
    EQ2MAP_Updater.exe
    1.0.2051.567
    42fdad13
    ADVAPI32.dll
    6.0.6000.16386
    4549bcd2
    c0000005
    00056445
    The substitution string for insert index (%1) could not be found"

    Faulting application trillian.exe, version 3.1.0.121, time stamp 0x421c9cc0,
    faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception
    code 0xc0000005, fault offset 0x039e00c9, process id 0x105c, application
    start time 0x01c78f96216dd70f.

    Faulting application OUTLOOK.EXE, version 12.0.4518.1014, time stamp
    0x4542840f, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
    0x4549bdf8, exception code 0xc0000374, fault offset 0x000aa0fb, process id
    0x13c8, application start time 0x01c78f8d83be0f5f.

    Faulting application iexplore.exe, version 7.0.6000.16386, time stamp
    0x4549b133, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
    exception code 0xc0000005, fault offset 0x040100c4, process id 0xf80,
    application start time 0x01c78f83cb7a5e1b.

    What I have tried:

    Reinstalling Firefox a half dozen times including manually removing all
    references to it that I could find in the registry after an uninstall and
    then rebooting.
    Uninstalling and reinstalling all protocols for the network adapter.
    Uninstalling and reinstalling the network adapter itself.
    sfc /scannow (no problems found)
    Disableing my anti-virus (NOD32) and firewall software (windows firewall)


    It would seem to me that whatever component of Vista that allows 32bit
    programs access to network resources is in some way malfunctioning. I'm
    hoping there is a way to resolve this without reinstalling Vista. It would
    be my third or fourth reinstallation and would be far too reminiscent of the
    long gone days of Win95 and 98. Any thoughts or ideas on how to resolve this
    would be most appreciated.
     
    Andrew Skow, May 6, 2007
    #1
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  2. Andrew Skow

    Cal Bear '66 Guest

    Have you checked Control Panel>Problem Reports and Solutions for a clue as to
    what might be causing your problems?
     
    Cal Bear '66, May 6, 2007
    #2
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  3. Andrew Skow

    Andrew Skow Guest

    There are no solutions available. I think the biggest problem here is that
    windows thinks its each individual program is crashing when in reality it's
    some component of windows causing the crash. I'm assuming it's the OS
    because what else could make all these unrelated programs crash only when
    they try to make a network connection.
     
    Andrew Skow, May 6, 2007
    #3
  4. Andrew Skow

    Cal Bear '66 Guest

    Did you right click on the entries in the View problem history window and select
    View problem details?
     
    Cal Bear '66, May 7, 2007
    #4
  5. Andrew Skow

    Andrew Skow Guest

    Here are a few, do they help?

    Product
    Firefox

    Problem
    Stopped working

    Date
    5/6/2007 3:15 PM

    Status
    Report Sent

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: firefox.exe
    Application Version: 1.8.20070.30919
    Application Timestamp: 45f23850
    Fault Module Name: StackHash_8d13
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 003800c8
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311



    Product
    Internet Explorer

    Problem
    Stopped working

    Date
    5/6/2007 2:39 PM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BEX
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16386
    Application Timestamp: 4549b133
    Fault Module Name: StackHash_e52f
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000000
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: e52f
    Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
    Additional Information 3: 860f
    Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

    Extra information about the problem
    Bucket ID: 11920488



    Product
    EQ2MAP_Updater.exe

    Problem
    APPCRASH

    Date
    5/6/2007 2:16 PM

    Status
    Report Sent

    Description
    Stopped working

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: EQ2MAP_Updater.exe
    Application Version: 1.0.2051.567
    Application Timestamp: 42fdad13
    Fault Module Name: mscorwks.dll
    Fault Module Version: 2.0.50727.312
    Fault Module Timestamp: 45372457
    Exception Code: c0000005
    Exception Offset: 0003203b
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033



    Product
    Adobe Updater

    Problem
    Stopped working

    Date
    5/6/2007 12:05 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BEX
    Application Name: AdobeUpdater.exe
    Application Version: 5.0.0.316
    Application Timestamp: 4519c3d5
    Fault Module Name: StackHash_3022
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 033417d0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 3022
    Additional Information 2: 7d871b716fe91ec33d4c9fcee2be67c2
    Additional Information 3: 0938
    Additional Information 4: a3901761233a23d2b9f216dfc37ed172
     
    Andrew Skow, May 7, 2007
    #5
  6. Andrew Skow

    Cal Bear '66 Guest

    Cal Bear '66, May 7, 2007
    #6
  7. Andrew Skow

    Cal Bear '66 Guest

    Whoops, sorry that link seems only applicable to Windows Media Player problems.
     
    Cal Bear '66, May 7, 2007
    #7
  8. Andrew Skow

    zachd [MSFT] Guest

    Sorry about that. =)

    It's just meant to help people look up that data. Then there's the actual
    work of identifying what that maps to, which is the tougher part. (Using
    the Windows Debugging SDK based upon a provided crash dump is also possible,
    but getting that from a user is probably too complicated to expect most
    users to follow through on. =\ )

    So in the data provided so far, there's nothing really that jumps out at
    you, only the strong probability that something in the networking stack is
    stomping on memory badly here.
     
    zachd [MSFT], May 7, 2007
    #8
  9. Andrew Skow

    zachd [MSFT] Guest

    After a little more analysis --
    Most of that data I don't see crash reports/dumps for. Do you have fault
    bucket numbers for those crashes? That would be really helpful.

    The Internet Explorer bucket (BEX 11920488 below) seems to revolve around
    bad toolbars being installed, but those shouldn't be being invoked
    everywhere as you're seeing. You could try removing third party toolbars to
    see if that helps, but I don't think that should correlate to crashes in
    Office or Firefox or etc.

    If you run those applications in an Offline mode (I know IE has that) - does
    that stop them from crashing?

    The difference between your system and the many millions of other systems
    that aren't crashing here should be the specific drivers and software that
    are on this system. If it's only crashing in networked situations, that
    does narrow down the problem field significantly. What network card/adapter
    do you have? That may be suspect.....
     
    zachd [MSFT], May 8, 2007
    #9
  10. Andrew Skow

    Andrew Skow Guest

    I don't know if you want the full copy&paste or just the Bucket ID's. If you
    want the rest just let me know.

    Product
    Internet Explorer
    Bucket ID: 15989523
    Bucket ID: 11920488
    Bucket ID: 365490490


    Product
    Firefox
    Bucket ID: 399066536
    Bucket ID: 404864884 (More than a dozen with this bucket ID)
    Bucket ID: 425878477



    Product
    BF2142.exe (Battlefield 2142)
    Bucket ID: 9261995
    Bucket ID: 418543179


    Product
    EQ2Launcher
    Bucket ID: 9387649

    P.S. Sorry I initially sent you an emailed response instead of posting to
    the newsgroup
     
    Andrew Skow, May 8, 2007
    #10
  11. Andrew Skow

    Andrew Skow Guest

    Sorry I got so involved going through the error reports to find bucket IDs I
    neglected to answer the rest of your questions. I have no add-on toolbars in
    IE and never have. IE 32bit and Firefox still crash generate an error when
    in off-line mode. To clarify; I get the 'program not responding' dialog box
    after I attempt to close the application, not immediately upon launching the
    program. If I open Firefox or IE 32bit they do respond but they cannot load
    anything. IE says it cannot display the webpage and offers diagnose my
    connection. When I attempt to load a page in Firefox, something flashes in
    the status bar at the bottom of the window too quickly to read but the
    browser remains blank, no error page.

    I also tried disableing the network adapter and then opening IE32bit and
    Firefox still with the same outcome
     
    Andrew Skow, May 8, 2007
    #11
  12. Andrew Skow

    Andrew Skow Guest

    Andrew Skow, May 8, 2007
    #12
  13. Andrew Skow

    zachd [MSFT] Guest

    That's actually interesting - doesn't Intel have an update for that? If you
    update to that - which should be a pretty useful update - does that help at
    all here... ?

    The Firefox buckets all say to check with Firefox for updates, so that
    probably isn't helpful. The IE bucket hasn't been hit enough to gather
    data.

    The BF bucket is more interesting - what are the file properties for
    renddx9.dll ?

    So far the chipset is the most interested data point so far.
     
    zachd [MSFT], May 8, 2007
    #13
  14. Andrew Skow

    b.j.molleman Guest

    I have exactly the same problem "Internet stopped working". I use
    Vista Business x64 as operating system. Internet Exporer 32, Outlook
    and Virus scanner is not working. Internet Explorer x64 works fine.
    The problems started when there was no internet connection and the
    local network was still working. Vista tried to solve the problem and
    I pressed on various messages Ok.

    I have tried various actions to solve the situation but none of them
    solved the problems (re-installed network driver, reset settings
    internet explorer, etc, etc). I have tried solutions described in
    other forms but nothing helped. The only solution I can think of at
    the moment is to re-install Vista.
    - Beer -
     
    b.j.molleman, Jun 14, 2007
    #14
  15. Andrew Skow

    Madha Guest

    Have exactly the same problem, have Vista 64 Ultimate. Counting on this
    thread now ;). Want to fix this.
     
    Madha, Aug 27, 2007
    #15
  16. Andrew Skow

    Madha Guest

    Think I have found a FIX!

    I run over this thread:
    http://windowshelp.microsoft.com/co...osoft.public.windows.vista.networking_sharing

    And here, tell that you should reset the winsocket

    ""Try to reset the Winsock file:

    1. Click Start , type cmd in the Start Search text box, and then
    press ENTER.
    2. Type the following command, and then press ENTER:
    netsh winsock reset
    3. Restart the computer.""

    Very helpful cause it worked!
     
    Madha, Aug 28, 2007
    #16
  17. Andrew Skow

    Goodearl Guest

    I too have the same problem. When I first purchased and ran Vist
    Ultimate I did not have a single problem with FireFox, IE, LastFM etc
    but there were a few days when I was unable to connect to the Internet
    Once that problem was resolvedd, the above mentioned problems stoppe
    working in Vista Ult.

    LastFM 1.3.2.9 even states that it should work in Vista 64bit, but tha
    doesn't work either
     
    Goodearl, Dec 15, 2007
    #17
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