4 Updates will not install (KB919031) (KB918419) (KB917151) (KB914

Discussion in 'Windows Update' started by Loz, Jul 12, 2006.

  1. Loz

    Noel Paton Guest

    Stewart -
    Frequently, the problems discussed in these newsgroups are the result of
    1) inept programming by AV companies (Norton, particularly),
    2) mis-set firewall rules, either by default or by user,
    3) incompatibility of software

    In the first two cases, the easiest thing to do is to temporarily remove the
    obstruction.
    In all cases, a fully-patched system is extremely unlikely to be attacked in
    the short period during which third-party firewalls are down (providing the
    Windows firewall is enabled, as recommended). If the user is behind a NAT
    router, then there is pretty much no way that anything will get in anyhow,
    unless the machine is already infected, even if the Windows firewall is not
    active.
    For years, AV's have been a source of problems in installing programs and
    updates - they get in the way, and can cause problems. Norton was/is a
    particular case in mind, where in Win9x it was almost impossible for many to
    update to IE6SP1 with Norton running. - the solutions was to install while
    in Safe Mode, or rip Norton out, and install IE then (my preferred
    solution<g>), and then install a decent AV.

    Windows Updates is a lot more secure than most procedures on the internet,
    and in XP /v 6 the security was increased, and extremely difficult to patch
    in errant code into the updates, because there is a checksum mechanism to
    ensure the integrity of the data transmitted.

    Caution is good - paranoia is counter-productive.

    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 15, 2006
    #21
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  2. Loz

    Pascal Guest

    I was not able to find "Detect and Repair" under Tools neither in Word nor in
    Excel. However, I went to "Add and Remove Programs" under Settings > Control
    Panel. There I repaired the Office 2003 with the Office installation CD-ROM.
    I got the same error as I got when I wanted to download the 3 mentioned
    Updates above: PRO11.msi was required. But since I used the Office
    installation CD-ROM where the PRO11.msi is located, it was eays to fix this
    problem. Afterwards, all Updates could be installed. Now, I just have to
    restart my Computer. Thanks for any hints.
     
    Pascal, Jul 15, 2006
    #22
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  3. Loz

    Noel Paton Guest

    I eventually bit the bullet and reinstalled Office - using a full install
    this time - and the updates went in without any problems... The MSOCache was
    installed in a very strange place, though (on the L: drive!).
    Even a Repair from CD, and a Reinstall from CD failed - so there were real
    options left:(


    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 15, 2006
    #23
  4. Loz

    Douglas Lynn Guest

    Hi,

    I was having this exact problem with the 4 failing updates per thread. I
    took Robins suggestion and used my registry cleaner and backed everything
    out. Problem solved. Not it leads me to wonder,

    I was cleaning to resolve a perceived performance issue by having a junked
    up registry from spyware and malware of all sorts. You remove the malware,
    but it's been my opinion that the registry entries stay, which is why this
    things keep popping up week after week. At least I think.

    Anyway, can anyone comment on if cleanning the registry needs or does
    anything or just forget it. It would seem this time it caused more trouble
    than anything it solved and I had to pay $29 to boot. By the way, I'm using
    RegCure from a UK outfit.

    Your comments are welcome.

    Thanks,

    Douglas - private chat's can be had at
     
    Douglas Lynn, Jul 15, 2006
    #24
  5. Loz

    Noel Paton Guest

    Your problem there was twofold
    1) going onto the internet with an unpatched machine with no firewall -
    Windows XP is highly vulnerable out-of-the-box, unless sp2 is installed,
    and/or the firewall active.
    2) Installing anything from an untrusted source without running it through a
    virus-scanner first.

    NEVER begin installing third-party programs on a machine until all updating
    is done, and an anti-virus in place!

    The two programs virtually demanded AV
    Common practice for malware - but there's no reason not to scan the programs
    with an AV scanner before the install, at least!
    I trust that yuo complained to the manufactures of the commercial program? -
    Did they confirm the virus, or was it a false-positive from the AV? (not
    uncommon - expecially if the program was for some kind of surveillance
    application)
    If it works for you, then fine - for many it is the kiss of death.
    Just becuase you're paraoid, it doesn't mean they're NOT out to get you! :)
    More seriously, though, it's important to ensure the security of your data
    (as you have done), but as I said earlier, unless you are already infected
    with something, it's extremely unlikely that anything can hijack your link
    to Windows Updates in such a way as to begin an infection - it would
    require an almost impossible set of circumstances to obtain.

    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 16, 2006
    #25
  6. Loz

    Noel Paton Guest

    The best registry cleaner is knowledge, pure and simple.
    NEVER allow a registry cleaner to just get rid of everything it finds! Many
    times the entries in the registry are for items that are 'install on
    demand' - and removing those removes the capability for the install
    completely (which is what I suspect happened here),
    I occasionally use a registry cleaner - but only to reduce the amount of
    checking that I have to do. It may list something like 700 items for
    removal, of which I'll actually remove (manually) maybe a dozen or so.

    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 16, 2006
    #26
  7. Loz

    Noel Paton Guest

    inline

    Duh?? WTF were you doing??
    with the Windows firewall turned on, nothing should have been able to get at
    you! - even the RTM version was effective in that respect. The only way that
    coul;d have happened is if
    1) you were already infected
    or
    2) you went surfing, rather than strictly getting the updates.


    There''s still nothing there that shouldn't have been scanned first!

    I
    This is yet more example of pure supposition - no evidence from anyone
    Then where did the virus come form??
    AH! - the key word - NORTON!!!! (why was I waiting for that?)

    Another trashed my system
    Yup - that smacks of Norton all over
    one other interesting fact you might like to ponder upon - who pays for a
    lot of advertising in those magazines??

    as the best, or one of the best, AV products
     
    Noel Paton, Jul 17, 2006
    #27
  8. Loz

    Rod Q Guest

    "THANK YOU" Robin Walker - you are a star!
    I have had similar problems since the June 2006 updates were released.
    I followed your instructions for backing up my system to a time before I
    used the registry cleaner in Windows Live Safety Center. (In my case I backed
    up to 10th May 06).
    I then attempted to (once again!) install the 6 x 'failed' updates
    (KB918419, KB917151, KB914455, KB919031, KB916518 & KB917334).
    Guess what? - PROBLEM SOLVED!!! (Finally...)
    People - don't be afraid - follow Robin's instructions and you will be
    updated and on your way!
    Thanks again Robin Walker.
    Regards,
    Rod Q
    P.S: For what it's worth - the "Detect and Repair" suggestion (even with my
    Office installation CD) did not work for me. Plus, I was very happy that I
    didn't have to completely uninstall and re-install Office 2003...
    P.P.S: Beware the Windows Live Safety Center registry cleaner…
     
    Rod Q, Jul 19, 2006
    #28
  9. Loz

    Noel Paton Guest

    Norton has a habit of not truly 'turning off' when you tell it to - and
    leaving all sorts of wonderful pitfalls lying around for your code to fall
    into without your knowledge - just look at the running services and
    processes when Norton is supposedly 'off'.

    What smacks of Norton? an inability to prevent an infection that then
    proceeds to deactivate Norton, and which Norton probably denies exists. Any
    number of people in these newsgroups can testify to similar experiences -
    most, granted, in Win 9x rather than the NT line, but....

    Just look at the list of support articles about Symantec software on the MS
    site
    http://www.google.co.uk/search?sour...GGLG:en&q=symantec+site:support.microsoft.com

    of which about 10,400 are for NAV specifically
    http://www.google.co.uk/search?num=...+Anti-Virus"+site:support.microsoft.com&meta=

    and 200-odd of which involve the word 'reinstall'
    http://www.google.co.uk/search?num=...s"+reinstall+site:support.microsoft.com&meta=

    Norton is the ONLY AV that I know of that has regularly to be reinstalled
    after use of System Restore - Why? - because every update to NAV adds hooks
    into the registry, which are critical to NAV's function, and reverting the
    registry therefore breaks NAV.
    Do they explain this up front?? No.
    Have they worked around the problem - perhaps by not hooking so deep into
    the registry?? No.
    Do they intend to do anything to help the long-suffering user? Apparently
    not.

    Recently I came across a new problem with NAV(at least it was new to me) -
    on a machine connected via router to the internet, Live Update apparently
    insisted on using the dialup connectoid to attempt connection to the
    Symantec servers for updates - the ONLY way that I could get Norton to
    update was to remove ALL the dialup connectoids. (and before you say that's
    a problem with this system alone - far from it! The Symantec techy pounced
    on that as the solution first off - and insisted over my protestations that
    it was the only solution.) What sort of a company installs that faulty a
    connection client??

    This *is* turning into rant now - which I wanted to avoid, but hopefully
    you can appreciate why I detest Norton software so much.

    BTW - from what I know, the Symantec Professional-grade software has very
    few of the pitfalls of the retail-grade Norton stuff.

    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 23, 2006
    #29
  10. Loz

    Noel Paton Guest


    Current numbers apparently are that Norton/Symantec has 53% of the AV
    market - how much the AV market constitutes of the total software market, I
    don't know - but it's certainly not more that 10%!!
    People have a right to expect that the brand-leader in any market is a notch
    above the competition in things other than 'breaking my PC' and 'disallowing
    my System restore' Everyone else could fix their problems with SR - why
    couldn't Norton/Symantec?

    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's



    --
    Noel Paton (MS-MVP 2002-2006, Windows)

    Nil Carborundum Illegitemi
    http://www.crashfixpc.com

    http://tinyurl.com/6oztj

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
     
    Noel Paton, Jul 24, 2006
    #30
  11. Loz

    Russ Guest

     
    Russ, Aug 3, 2006
    #31
  12. Loz

    Russ Guest

     
    Russ, Aug 3, 2006
    #32
  13. Loz

    KämpferAs Guest

    Robin Walker's solutions have sorted 14 PC's and laptops at my site,
    all of different setups and different versions of Office 2003. Their
    common trait was that all the install files were deleted after initial
    install. The Office programs worked fine, just the updates started to
    fail. Fixed by uninstalling and reinstalling Office then installing SP2
    and the updates via the update site.

    Cheers again Robin,

    Yours

    KämpferAs
     
    KämpferAs, Aug 4, 2006
    #33
  14. I have the same problem. I did a detect and repair for office 2003. Still
    no luck. Microsoft offers free support for update issues. I just sent in a
    request for support.
    I'll keep you posted.
     
    Fodor the magnificent!, Nov 6, 2006
    #34
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