5 Updates would not installed (with error codes)

Discussion in 'Windows Update' started by jamie1984, Jun 2, 2005.

  1. jamie1984

    jamie1984 Guest

    Using: Version 6 Windows Update/ Microsoft Update

    Office (Office 2003) 5 updates (All fails)

    Security Update for Word 2003 KB887979
    Error Code: 0x80070643

    Update for Office 2003 KB885828
    Error Code: 0x80070643

    Update for Office 2003 French Spelling Checker and Thesaurus KB892258
    Error Code: 0x80070643

    Update for Office 2003 KB887990
    Error Code: 0x80070643

    Update for Office 2003 Junk Mail Filter KB894384
    Error Code: 0x80070643.

    what is a Error Code: 0x80070643 and how can it be solved?
    jamie1984, Jun 2, 2005
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  2. jamie1984,

    If you are on broadband and you do not have access to the original
    installation media, suggest you download the " fullfile " versions of
    the updates and save them to the Hard Drive. ( Links provided inline on
    your original post. See below )Then disconnect from the internet,
    temporarily disable the installed antivirus software,
    close all open programs and browsers, then install them one by one.
    If you're on dialup then the fastest way to do this would be to have the
    installation media on hand and download the " client " versions.
    Except for KB894384, which is a direct download link, all of the other
    links will have both downloadable versions on the bottom of the pages.

    Seems to be a mystery. Only thread encountered with that error code came
    from April and it was in conjunction with the installation of the .Net

    It *may* be an issue with the Windows Installer. If you have the Office
    installation media on hand you could try running the Windows Installer
    Cleanup Utility and then reinstall Office to it's present location and
    then attempt the updates again.

    You could try the Office Update page after doing so :
    Or, try the V6 site again.
    This link will download the English update directly :

    MowGreen [MVP 2004-2005]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Jun 2, 2005
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  3. jamie1984

    jamie1984 Guest

    i Downloaded the fulfile versions and they did not install 'update could not
    be applied'

    i used the windows installer to remove it so i can reinstall it

    i reinstalled it but at the end of the installation it was not successful.
    saying there were installation problems and sent a report to Microsoft

    i attempted to install it again and now my offical Office 2003 Proffessional
    Edition Product ID has been locked out and now invalid. a Microsoft glich or
    software bug with that rare error id caused this and now i got a dead
    program. can not open MS Office documents nor launch the program from the
    startmenu however if i go navigate winword (MS Word Access.exe or Excel etc
    it it runs the program but with no product id.

    i duplicated this in the Newsgroups for Office Update, Office, and Windows

    jamie1984, Jun 2, 2005
  4. Yuck ... sorry about that. Running the Windows Installer Cleanup Utility
    *should* have allowed you to reinstall Office prior to applying the
    updates. AFAIK, Office 2003 Service Pack 1 must be installed to allow
    the other updates to install. Is it already installed?

    MowGreen [MVP 2004-2005]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Jun 2, 2005
  5. jamie1984

    jamie1984 Guest

    SP1 for Office 2003 (Professional Ed) was installed prior to the problems of
    the office updates accuring. cause updates before janurary 2005 installed no

    when going to c:\program files\Microsoft Office\OFFICE11 in here there is
    Winword Outlook etc. and this is the copy of Microsoft Office Programs thats
    11.6255.6360 (version that i had before using windows install cleanup utility)

    Clicking a program like winword opens MS Word (no problems) All but Outlook
    2003 still work this way (however not via the start menu and desktop) this is
    the product ID less version. Outlook after the windows clean up utility got a
    corrupted file. (all program were working fine before but could not use
    office update)

    Just noticed office 2003 still has the video email plug in for outlook so i
    might deinstall that
    jamie1984, Jun 2, 2005
  6. jamie1984,

    OK, let's make sure I have the scenario straight. You ran the Windows
    Installer Cleanup Utility and removed the installation configuration
    settings for the updates, not the Office installation, correct ?
    Then you attempted to reinstall the update and that failed again and now
    when you open Office programs there is no Product ID showing.
    You can not open any Office shortcuts from the Start Menu nor any Office
    documents from within Office, but you can run Word, Excel, etc. by
    navigating to their executables (winword.exe,etc.).

    One would think that by using System Restore you can roll the system
    back to just prior to attempting the first install of the update(s).
    This restore point would have been created prior to running the
    Installer Cleanup Utility. There *should* have been a restore point
    created when you attempted to install the first update.
    Give that a shot before we attempt anything else.

    MowGreen [MVP 2004-2005]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Jun 3, 2005
  7. ....

    Is Version 6 public now? Otherwise perhaps there is a beta forum
    this question should be asked in?

    Perhaps there was a regression in WUv6 to some WUv4 behaviour?


    (Google Groups search for
    80070643 OR 0x80070643 MSFT OR MVP -walters group:microsoft.*.windowsupdate

    Reply to a WUv4 user last year:
    Another case that the troubleshooter still doesn't mention under this code
    is either creating directories in or writing to a mapped network drive where
    you don't have permission to do those things. You can find that case
    described under a different error code in the troubleshooter by doing a find
    with the word mapped

    If there are insufficient clues in the logs my suggestion would be to use
    FileMon to monitor the install to try to figure out what file or directory
    is not accessible by the account which is doing the install. FileMon would
    highlight the account too which is something which was totally obscured in
    WUv4 though not too important but very important in WUv5 and not very
    obvious, especially if the log is only being examined long after the relevant
    tasks have ended.

    Robert Aldwinckle
    Robert Aldwinckle, Jun 5, 2005
  8. jamie1984

    Julsie Guest

    I have done eveything in Article 836937 and stll canot install latest office
    2003 updatates.
    does anyone know what to do here?
    Julsie, Jul 10, 2005
  9. jamie1984

    TaurArian Guest

    TaurArian, Jul 11, 2005
  10. jamie1984

    Julsie Guest

    836937 sems to have most of the fixes you have in the "latest" fix, [which
    made no difference], but i will try tis and let you know.
    thanks for responding

    Julsie, Jul 11, 2005
  11. jamie1984

    Julsie Guest

    i have just installed XP Windows media connect update without any problem. It
    is therefore only Office 2003 updates I cannot install. i also cannot
    re-install office 2003. Get setup failed response.
    So it is ONLY Office that is my problem. All other updates OK.
    So i have "disabled" the office updates in the meantime until I have been
    given the solution to this problem


    Julsie, Jul 11, 2005
  12. jamie1984

    mitch Guest

    Do you have the Office Source Engine service running?
    mitch, Jul 25, 2005
  13. jamie1984

    mitch Guest

    Do you have the Office Source Engine service running?
    mitch, Jul 25, 2005
  14. jamie1984

    Julsie Guest

    I am not at all sure what you mean. How do i know if it is running
    Julsie, Jul 25, 2005
  15. jamie1984

    felix Guest

    I have exactly the same error. all the updates are installes without any
    errors except of those office updates.
    The Office Source Engine service is running.
    And i have also replaced the ose.exe with the original version from the
    installation source.
    Still the same errors.
    felix, Aug 5, 2005
  16. jamie1984

    DaveG Guest

    I have the same problem with the same: Error Code: 0x80070643

    I read in these pages that windows installer V3.2 would resolve it - but it
    did not.

    I really don't believe there is ONE insdtance of this dating from April -
    and I don't think it's connected with the .NET framework.

    Still lokking for the solution..


    DaveG, Oct 2, 2005
  17. Actually, a 0x80070643 error is a generic "Installation Failure" so you
    probably won't get anywhere by trying to track down the error code.

    The most likely cause for an installation failure with an Office 2003 update
    is a missing or corrupted Local Installation Source, and Steve's suggestion
    to try the fullfile installation is the best starting place.

    Note: There is no such thing as "Windows Installer v3.2". There were,
    however, several 'revisions' of the Windows Installer v3.1 RTM code, and
    some people have taken to call the latest one (the one that actually works)
    "Windows Installer v3.1v2". But it really doesn't matter, as Windows Update
    will force you to upgrade to Windows Installer v3.1 if you don't already
    have it installed. Unless you happened to hit Windows Update during the two
    or three days that WI v3.1 was being released, it's not even an issue to

    Lawrence Garvin, Oct 8, 2005
  18. jamie1984

    sparetire Guest

    kudos to you mitch...ose service was disabled...enabled it & worked perfectly
    sparetire, Nov 5, 2005
  19. Andy,

    You want to *ENABLE* OSE, not disable it.

    If you disable the Ose.exe file, Microsoft Office updates do not install
    when you use Microsoft Windows Server Update Services or the Microsoft
    Update Web site to deploy software updates and hotfixes to computers in
    the organization

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Jun 19, 2006
  20. jamie1984

    Bunster147 Guest

    I saw on another forum (Sorry I can not find the link again) that a guy who
    had the same problem cured the problem.
    He was using a Registry Cleaner called RegCure and when he restored his
    registry back to before the first time he ran RegCure, everything was fine.
    I use RegCure and I have looked at when I started to have this 0x80070643
    problem and low and behold, the problem occurred
    on the first office update after I ran RegCure.
    This to me point to the fact that these updates arw failing due to a
    currpt/missing registry entry.
    Is there an easy way to check the registry for corrupt/missing entries
    required for office 2003 updates?
    Please note that I have posted this to several threads to make sure everyone
    is aware of this potential issue.
    Bunster147, Feb 20, 2007
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