6.2 hangs after install and after removal, reinstall and repair

Discussion in 'Windows MSN Messenger' started by Bruce, Apr 29, 2004.

  1. Bruce

    Bruce Guest

    I'm hoping Jonathan Kay has an answer for this too.

    Upgraded from 6.1 to 6.2. MSN instantly hangs.
    Repeatedly tells me it's sending error report to MS.
    Detailed header of the "details" are:
    manmsgr.exe app.ver modname dplayz.dll
    modver offset 00022e92.

    Went back and even tried 6.1, and get same problem.

    Even odder: Trillian has MSN working if I open that app.

    Thanks in advance.
    Bruce, Apr 29, 2004
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  2. Jonathan Kay [MVP], Apr 29, 2004
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  3. Bruce

    Bruce Guest

    Hi Jonathan,

    Thanks for the suggestion. Got through "most" of the
    directx install, then in the final stages, got the
    following error: "DirectX did not copy a required file".

    This hung while at the point of installing dplaysvr.exe.

    This, btw, is an XP Pro, all current, new install from

    Next suggestion if you have one?

    Thx, BD
    separate program to Messenger and
    installed, I'd suggest installing the
    Bruce, Apr 29, 2004
  4. Bruce

    Guest Guest

    Hi Anyone.

    My 6.2 is still "hanging and aborting". Directx gets the
    same hang on dplaysvr.exe. when trying to re-install.

    PC Doctor shows current directx , but missing components.

    Tried a cmd> sfc/scannow to see if that could help, as
    well as various safe mode options.

    Also, now have installed a couple of reccomended XP
    updates I had avoided on purpose (.net and Windows
    Messenger)...nothing helps. Windows Messenger had the
    same crash/hand as MSN immediately after install.

    Help much appreciated, thanks.
    Guest, Apr 30, 2004
  5. Bruce

    Bruce Guest

    I've now done a restore point to earlier in the week, re-
    installed (with success) Direct x, and re-installed MSN
    6.2. Still have the problem of hanging instantly, with
    the "modwave" of dplayx.dll.

    Direct X diagnostics show this as ok, and I see the file
    in my windows\system 2 folder, and in a
    windows\registeredpackages folder.

    Bottom line, I still can't open MSN 6.2.

    Ideas? Jonathan?

    Thx, BD
    Bruce, Apr 30, 2004
  6. Bruce

    Guest Guest

    I have very similar problem, nothing helped. Posted here a few times, no
    reasonable response. Removed/reinstalled messenger many times (including
    removing folders and any messenger data from register, going back to 4.7
    version, etc...), no positive result.
    So now I daily browsthis newgroup and trying to find budies with the same
    problem :). So far no solution from microsoft or anyone else.
    I did read here that some people complained about this problem had DLink
    wireless router. I do use one, so my question is - do you have DLink router?

    P.S. I have this problem since I upgraded to 6.1. I did upgrade to 6.2 -
    still problems.
    Guest, Apr 30, 2004
  7. Bruce

    Bruce Guest

    Hate to say, but this required all the "typical" Windows
    related fixing to make it work...but it just resolved.

    1) Remove and reinstall MSN
    2) click on run and type dxdiag to see if you've got all
    the direct x drivers working. Do the next step whatever
    it tells you.
    3) Pop your Windows XP (or whatever version) in your cd
    drive, then run cmd and type in sfc/scannow and ok
    4) Defrag your c drive
    5) Reboot and open up MSN.

    Good luck. This has taken me a full day. Note that a
    system restore to earlier in the week had no effect.

    Bruce, Apr 30, 2004
  8. Bruce

    Guest Guest

    ok i finally got 6.2 took forever to dl i have cable
    internet but any way 6.2 is up and running :) with not to
    much bs :) just let it sit and install
    Guest, May 1, 2004
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