8007ffff Error/no mshtml.hlp file; Can't download images

Discussion in 'Internet Explorer' started by AMM, Sep 12, 2006.

  1. AMM

    AMM Guest

    Hello all. I first encountered this problem running IE 6 on Windows XP,
    Service Pack 2, but even after an upgrade to IE 7 I still cannot resolve my

    Whenever I right click on on an image in the browser (on any web page) and
    select SAVE PICTURE AS, I receive the message "Could not complete the
    operation due to error 8007ffff." When I click on the HELP button on this
    message, the new message reads "Cannot find the file
    c:\windows\system32\mshtml." It then prompts me to find the document myself.

    Can anyone help me? I've found a few references to each problem on the web,
    but never related. None of the tips those sites suggested worked. I just want
    to save images again.

    Thank you.
    AMM, Sep 12, 2006
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  2. AMM

    NevBud Guest

    I've been using XP for the past two years with IE6.
    I just installed IE7 (why oh why did I do it?) and have the exact same
    problem. It always says can't find "mshtml.hlp" file. According to Microsoft
    there is no such file and it is a problem with the developers program
    (DHMTL). I never had the problem with IE6.
    I have searched everywhere for a fix but none exists that I can Find. And of
    course MS cannot be contacted without paying big time. No wonder Gates is
    wealthier then Warren Buffett.
    I may have to go back to IE6. I don't find IE7 that much better or "easy" to

    NevBud, Nov 22, 2006
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  3. AMM


    Aug 23, 2011
    Likes Received:
    can't download images

    I have the same problem - but intermittantly. If I forward the email with the pictures to my gmail account, I can download them with no problem. So I think the problem is somewhere with Windows or Outlook Express. IE8 and Windows XP
    Judy, Aug 23, 2011
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