80240016 Install Error

Discussion in 'Windows Update' started by ohkala, Sep 26, 2007.

  1. ohkala

    ohkala Guest

    I have the same problem as Rhio (post of 9/25). Update will not install and
    shows Error Code 80240016 - computer runs forever but nothing happens.
    Reboot doesn't help. Can't figure out what other update is still installing.
    Beginning to get really annoying.
     
    ohkala, Sep 26, 2007
    #1
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  2. 0x80240016 WU_E_INSTALL_NOT_ALLOWED
    Operation tried to install while another installation was in progress or the system was
    pending a mandatory restart.

    What update are you trying to install and what update did you previously install?
    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
    http://taurarian.mvps.org/index.htm

    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    |I have the same problem as Rhio (post of 9/25). Update will not install and
    | shows Error Code 80240016 - computer runs forever but nothing happens.
    | Reboot doesn't help. Can't figure out what other update is still installing.
    | Beginning to get really annoying.
     
    TaurArian [MS-MVP], Sep 26, 2007
    #2
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  3. ohkala

    ohkala Guest

    Currently trying to install Vista Update KB933928.
    Before that, Defender Update KB915597 which had issues so I canceled it.
    (same errors and problems as posted in this group.)
    Before that, 3 failed attempts at KB929729, Net Framework 1.1. Used the
    Download Installer Cleanup and that update shows status as "failed" but at
    least it hasn't been trying to install itself over and over again.)

    Tried a suggestion found in one of the groups to stop the update service
    (services.msc) and renaming the software distribution folder in %systemroot%
    - but Vista will not allow me to rename the folder even tho I am an Admin
    user.
     
    ohkala, Sep 28, 2007
    #3
  4. Before trying to rename the folder - did you stop the WU service?

    How to rename the SoftwareDistribution folder in Vista -
    1. Stop the Windows Update service (make sure you are logged on as an Administrator)

    Start button || Control Panel ||System and Maintenance ||Administrative Tools
    Double-click Services
    (Provide the Administrator password or confirmation if prompted to do so.)
    Right-click the Windows Update service and click Stop.

    2. Click Start, type %windir% in the Start Search box, and then press ENTER.

    Locate and rename the SoftwareDistribution folder.

    3. Start the Windows Update service

    Start button || Control Panel ||System and Maintenance ||Administrative Tools
    Double-click Services
    (Provide the Administrator password or confirmation if prompted to do so.)
    Right-click the Windows Update service and click Start.

    This procedure will erase your history on the Windows Update Site. Not important.

    If it doesn't help, start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Please report back the solution that works for you so that it helps other Vista users.

    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
    http://taurarian.mvps.org/index.htm

    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    | Currently trying to install Vista Update KB933928.
    | Before that, Defender Update KB915597 which had issues so I canceled it.
    | (same errors and problems as posted in this group.)
    | Before that, 3 failed attempts at KB929729, Net Framework 1.1. Used the
    | Download Installer Cleanup and that update shows status as "failed" but at
    | least it hasn't been trying to install itself over and over again.)
    |
    | Tried a suggestion found in one of the groups to stop the update service
    | (services.msc) and renaming the software distribution folder in %systemroot%
    | - but Vista will not allow me to rename the folder even tho I am an Admin
    | user.
    |
    |
    |
    | "TaurArian [MS-MVP]" wrote:
    |
    | > 0x80240016 WU_E_INSTALL_NOT_ALLOWED
    | > Operation tried to install while another installation was in progress or the system
    was
    | > pending a mandatory restart.
    | >
    | > What update are you trying to install and what update did you previously install?
    | > --
    | > ====================================
    | > TaurArian [MS-MVP] 2005-2008 - Australia
    | > ====================================
    | > How to make a good post: http://www.dts-l.org/goodpost.htm
    | > Defending your machine: http://defendingyourmachine2.blogspot.com/
    | > http://taurarian.mvps.org/index.htm
    | >
    | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    | >
    | >
    | > | > |I have the same problem as Rhio (post of 9/25). Update will not install and
    | > | shows Error Code 80240016 - computer runs forever but nothing happens.
    | > | Reboot doesn't help. Can't figure out what other update is still installing.
    | > | Beginning to get really annoying.
    | >
    | >
    | >
     
    TaurArian [MS-MVP], Sep 28, 2007
    #4
  5. ohkala

    ohkala Guest

    Have been trying to stop the WU service for days. Each time I try I get:
    "Windows could not stop the WU service. Error 1053 - service did not respond
    to the start or control request in a timely fashion." Status of WUS then
    goes to "stopping". But, never actually changes to "stopped". Left my
    laptop on overnight and still doesn't "stop". Rebooting sets the service
    back to "Automatic-Delayed".

     
    ohkala, Sep 28, 2007
    #5
  6. Hello everyone. I struggled with this very issue for two months. After
    much searching of the Internet, I found my solution to the problem last
    night, and I decided that I should spread the word on how I fixed it.

    Solution:

    Go to Run... in the Start menu. Enter this command:

    sfc /scannow

    Your computer will scan system files and fix whatever is corrupted. I
    ran the scan, and although the window closed on me before I could read
    the results, I tried another installation of the 16 updates since July
    10 that had been refusing to install. To my amazement, they all
    succeeded, and Vista does truly seem to operate much more smoothly what
    with the Intel chip and memory improvements of some recent updates.

    To give some further background on the issue I was having, just to make
    sure that you are having the same problems and experience that I had:

    Since July 10th, I was about to download updates, and attempt to
    install them. The updates would do their installation, then prompt me to
    restart the computer. I would do so, and have to sit though a long
    configuration, during which the computer would often restart itself a
    second time.

    Upon re-loading Windows, the 16 updates from July 10 to Sept 27 would
    either have a status of Failed or Pending.

    The solutions I had previously tried (all of which failed) included:

    - Renaming/removing the \\Windows\SoftwareDistribution\ folder or it's
    contents (like the Downloads folder and/or DataStore folder) while the
    Windows Update service was shut down

    - Renaming/removing the \\Windows\System32\Catroot2\ folder while the
    Cryptographic Services service was shut down

    - Downloading and running individual update installers off of
    Microsoft's website
    (Note: When trying this message, the update history would incorrectly
    show that the update was installed successfully. Even though it had a
    status of Successful, it would not register in the listing of installed
    updates, and thus when searching for more updates, the update would
    still appear as something I needed to download)

    ******************
    Just as some other information, I'm new to online troubleshooting
    discussion, and I felt that this problem was significant enough to
    motivate me to get involved, as these updates are an important measure
    in the fight to get people to stop hating on Vista. I notice that a lot
    of people are having issues, and I can't stand to see this happen.

    Since I am new to this, I'm not sure what the best means of propogating
    this solution would be, if it infact proves to be widely helpful to
    others.
     
    GlenntheGreat, Sep 28, 2007
    #6
  7. ohkala

    confused Guest

    i also have the same error code 0x80240016 when trying to update windows
    defender
     
    confused, Oct 10, 2007
    #7
  8. ohkala

    e-phantom Guest

    Thks Glenn. I tried your solution and all others above, but I still can't
    install the updates dated october 2007.
    When I run sfc /scannow, It finds some archives corrupted but doesn't tell
    which are them. It refers me to a huge log file almost incomprehensive.

    Hope better luck to others.
     
    e-phantom, Oct 28, 2007
    #8
  9. ohkala

    Aurora2000 Guest

    I seem to have developed this problem since the SP1 update now no update will
    install and I have tried all of the sugestions on this thread.
    Funny as a reseller I am still selling more systems with XP and so far NONE
    with Vista.

    Eddie
     
    Aurora2000, Jul 8, 2008
    #9
  10. ohkala

    Geoff B Guest

    Finally fixed!

    My Dell laptop had Error Code 80240016 whenever Vista tried to do an update.
    There were four updates in a queue over the last two months that would not
    install. Could not get around this even by trying to do manual updates.

    I read the various fixes on the web such as running sfc /scannow in the DOS
    window. Had to turn off User Account Control first to give me real
    Administrator rights but sfc /scannow still showed errors and the updates
    continued to fail. I emailed Microsoft for help and they suggested I trawl
    through the web looking for a solution. That was no help at all.

    The solution: turned off Windows Defender, which is next to useless, then
    installed SpyBot. This found an Internet redirector called Zlob. Once this is
    exterminated, the updates started working. Zlog may have redirect Windows
    update in a way that downloads could not occur. Seems bizarre that Microsoft
    is so defenceless and updates that could fix the problem are blocked.
     
    Geoff B, Jul 19, 2008
    #10
  11. Greetings,

    Recently i had this Fault code 80240016 ERROR with the update KB915597
    Windows bitdefender (7/08/2008). i just opened windows bitdefender and
    cleared it's history then i left it open and tried my update again. It worked
    .... Do not know why but it did the job.

    Tell me if this works

    Greetz, Crikke
     
    CrikkeBelleVue, Aug 7, 2008
    #11
  12. ohkala

    Aurora2000 Guest

    Well just returned from holiday and everything seems to be working fine now.
    Impossible to say why. However I did try all suggestions regarding Defender
    without result, well not at time of doing anyway. Ah well hammer is now back
    in the tool box - for now........


    Tnx
    Eddie
     
    Aurora2000, Aug 12, 2008
    #12
  13. ohkala

    xiphius Guest

     
    xiphius, Aug 20, 2008
    #13
  14. PA Bear [MS-MVP], Sep 5, 2008
    #14
  15.  
    ComputerWVAngel, Sep 20, 2008
    #15
  16. This information was very helpful and informative. I'm new to this forum
    thing myself. This is my first response to one. Thank you very much
    GlenntheGreat. Sharing information is what computer is all about!!!!

    ComputerWVAngel
     
    ComputerWVAngel, Sep 20, 2008
    #16
  17. ohkala

    takii Guest

    I also cleared the history and it worked for me too!
     
    takii, Oct 24, 2008
    #17
  18. ohkala

    Kelly_Ray Guest

    Thank you Glenn. I tried your solution on two pc's. One with Vista, and one
    with XP. It worked in both cases. I was pulling my hair out over the update
    problem. My pc would just keep trying to install the same update and it was
    keeping my pc from installing new important updates. Thank you very much,
    Kelly
     
    Kelly_Ray, Jan 22, 2009
    #18
  19. ohkala

    Jim Guest

    Updates will not install and
     
    Jim, Feb 12, 2009
    #19
  20. ohkala

    Jim Guest

    I have the same problem as Rhio (post of 9/25). Update will not install and
     
    Jim, Feb 12, 2009
    #20
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