"Access is denied." While Installing XP Pro SP3

Discussion in 'Windows Update' started by DaleD, May 10, 2008.

  1. DaleD

    DaleD Guest

    Late last night, Automatic Updates informed me that it was ready to download
    Windows XP Service Pack 3. I clicked the button to proceed with the
    download, and then went to bed. The next morning, I saw no indication that
    it was downloaded or ready to install, so I rebooted as an administrator and
    tried to install it through Windows Update. The process was very slow, and
    after more than an hour, a message box appeared on the screen that said,
    "Access is denied." It was followed by another message box that said,
    "Service Pack 3 installation did not complete. Select 'OK' to undo the
    changes that have been made." I clicked OK on both message boxes and then
    had to wait 30 minutes for it to rollback the changes it had made during the
    preceding hour. Finally, there was a message box that said, "Service Pack 3
    installation did not complete. Windows XP has been partially updated and may
    not work properly."

    I rebooted and downloaded WindowsXP-KB936929-SP3-x86-ENU.exe from
    http://support.microsoft.com/kb/322389/, so that I could install it without
    Windows Update. Then, I rebooted as an administrator, without a network
    connection, and shut down the anti-virus software. I ran the executable, and
    again, there was a lengthy installation, followed by the same message boxes,
    and then a lengthy rollback.

    I rebooted again and consulted the Event Log. I found the following useless
    messages:

    Source: NtServicePack Event ID: 4373
    Windows XP Service Pack 3 installation failed. Access is denied.

    Source: NtServicePack Event ID: 4382
    Windows XP Service Pack 3 was removed from your computer, and the previous
    Windows XP configuration was restored.

    Source: NtServicePack Event ID: 4374
    Windows XP Service Pack 3 installation failed, leaving Windows XP partially
    updated. Service Pack 3 installation did not complete.

    Source: USER32 Event ID: 1074
    The process winlogon.exe has initiated the restart of [computer] for the
    following reason: No title for this reason could be found
    Minor Reason: 0x10
    Shutdown Type: reboot
    Comment: Windows XP Service Pack 3

    I don't know why I bother consulting the Event Log. In a dozen years of
    writing software, I've never found it useful for troubleshooting any problem.
    When are the clowns at Microsoft going to learn the importance of producing
    meaningful messages so that users can fix their own problems without calling
    a help desk? How hard could it be to produce a message that describes what
    the installer was denied access to?

    Finally, I rebooted in Safe Mode and ran the installation program again.
    This time, it appeared to run successfully. I rebooted into Safe Mode again
    to give it an opportunity to clean up anything remaining from the
    installation. Then, I rebooted the normal way, as an administrator, and
    there was a long pause as it created settings for Outlook Express (a program
    I've never used.) After that, two Command Prompt windows appeared briefly on
    the screen, and one of them contained numerous copies of the "Access is
    denied" message. God only knows if I should be concerned about this, or if
    there's anything I can do to fix it. All I know is I've wasted the whole day
    trying to install Service Pack 3 when I need my computer to work on an
    overdue project. Is there any chance I'll get enough benefit from Service
    Pack 3 to justify the day I lost trying to install it?

    Here's an excerpt from C:\WINDOWS\svcpack.log, which might be helpful to the
    troubleshooters at Microsoft. It's completely useless to me.

    2060.188: Copied file:
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrvui.dll
    2060.328: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrv.dll
    2060.422: Copied file:
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript5.dll
    2060.813: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript.ntf
    2061.172: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\ps5ui.dll
    2062.203: DoInstallation: Installing assemblies with source root path:
    c:\a16b61bc72cc075d1aae\i386\
    2075.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2076.110: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2076.625: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2077.672: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2078.031: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2078.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2078.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.000: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2079.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2079.172: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.266: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.344: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    2079.453: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    2079.453: Num Ticks for Copying files : 741687
    2081.781: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    ProductInstall.GlobalRegistryChanges.Install error: 0x5
    2081.781: INF_REGISTRY Failed
    2081.781: DoInstallation:DoRegistryUpdates failed
    2086.750: Unregistration of sprecovr successful
    2087.469: Access is denied.
    2590.156: Message displayed to the user: Access is denied.
    2590.156: User Input: OK
    2590.531: Service Pack 3 installation did not complete.

    Select 'OK' to undo the changes that have been made.
    2592.922: Message displayed to the user: Service Pack 3 installation did not
    complete.

    Select 'OK' to undo the changes that have been made.
    2592.922: User Input: OK
    2592.922: Starting process:
    C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
    3189.625: Software Update Rollback has completed with return code 0xbc2.
    This rollback requires a reboot.
    3189.625: Service Pack 3 installation did not complete.

    Windows XP has been partially updated and may not work properly.
    3195.594: Message displayed to the user: Service Pack 3 installation did not
    complete.

    Windows XP has been partially updated and may not work properly.
    3195.594: User Input: OK
    3195.594: Update.exe extended error code = 0x5
    3195.594: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.
    Shutdown Initiated in Self Extractor
    ***
     
    DaleD, May 10, 2008
    #1
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  2. DaleD

    Bob_Polo Guest

    I had the same issue. I ended up running a script from the knowledge data
    base which reset the registry. "Reset.cmd" SP3 installed ok but now I have no
    modems. Both my dialups and WiFi are dead. The dialup comes up as not
    connected and the WiFi keeps asking for software to be installed. To make
    matters worst Device Manager does not work any more. Comes up blank no
    hardware installed. I tried winding back to a previous restore point but
    after the system reboots it says " can't restore to this point pick another
    restore point". I'm at a wits end. I have enough computer knowledge to get me
    into trouble but now I'm out of depth. Someone please help! I'm running a
    dell with inbuild modem the WiFi is a third party job.

     
    Bob_Polo, May 10, 2008
    #2
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  3. DaleD

    irunpc Guest

    Same exact problem here. Ok MS, what's the solution?????

     
    irunpc, May 10, 2008
    #3
  4. Error message when you try to install WinXP SP3: "Access is denied" or
    “Service Pack installation did not completeâ€
    http://support.microsoft.com/kb/949377
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
    <snip>
     
    PA Bear [MS MVP], May 10, 2008
    #4
  5. I top, inline, and [scroll to the bottom]
    bottom post. It all depends on the cirumstance.
    After all, the accuracy and timeliness are more important than
    'net-purism, isn't it ? :=)

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], May 11, 2008
    #5
  6. Bite me.
     
    PA Bear [MS MVP], May 11, 2008
    #6
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