Active Sync 3.7.1 and Active Sync 8. Neither will configure

I have a new SPV C550 phone and am trying to set up Active Sync on my newly
build laptop to download all my contacts and calendar appointments (imported
from old PC/Outlook mailbox).

Software will load and wizard starts, but when chosing my Sync Options I
only have a select box next to Inbox, not Task, Calendar or Contacts.,
therefore I cannot select them for configuration. Also if I select Inbox and
choose Settings, it iwll not open the settings ...

I have installed Active Sync before (many times). I am a local admin on the
laptop I am using, I have disabled AV scanning

An help or suggestions appreciated.

 

- No worries about this - the handset is faulty and Orange are replacing it
Laura

 

No worries about this - the handset is faulty and Orange are
replacing it <<

well.....

The problems you described have zero to do with the handset... suggest
you continue to persue it as you are likely to face them again.

Specifically;

installed activesync as admin?

Installed from the CD that shipped with the handset? (_don't_ install
the MS download)

outlook 2000 or above installed? (it's free with windows devices... see
cd and look for the install key on the cd sleeve or other material) OE
is not compatible with AS.

Beverly Howard [MS MVP-Mobile Devices]