ActiveSync encountered a problem on the desktop. Support Code:85010001

Discussion in 'ActiveSync' started by Frank Bernard, Sep 7, 2006.

  1. Calendar was syncing but the last couple days has become out of sync between
    PDA and notebook.

    ActiveSync completes, but when "View Status" is clicked, an OK dialog box

    ActiveSync encountered a problem on the desktop.

    Support Code:85010001

    The PDA is a Treo 700w. The notebook is a Dell Latitude D420, Windows XP
    SP2 with all Critical and Recommended Updates, Active Sync 4.2, Outlook 2000
    SP3 with all Office updates. Outlook has no email account; not using
    Corporate/Exchange mode; only use Calendar and Contacts stored in a small
    ..pst located in C:\Outlook\ (moved from deep subdirectory of Documents and
    Settings to see if the above status code would go away).

    The notebook and user (with administrative rights on the notebook) are part
    of an NT4 domain (no AD) but they don't connect to the Exchange 5.5 SP4

    I've uninstalled ActiveSync 4.2 and deleted the desktop profile
    name/relationship on the PDA, installed ActiveSync 4.2 again specifying a
    new desktop profile name/relationship, but the Calendar is still out of sync
    and the status code still exists.

    Any ideas what to try next?

    Frank Bernard, Sep 7, 2006
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  2. Also, before reinstalling ActiveSync 4.2, I noticed that the Windows
    Firewall exception named "File and Print Sharing" wasn't checkmarked, so I
    checked it, but the problem persists.

    Which now makes me wonder if the notebook's "Server" service needs to be
    enabled; I'll try and report back.
    Frank Bernard, Sep 7, 2006
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  3. Set the Server service to Automatic and rebooted, but problem persists.
    Frank Bernard, Sep 7, 2006
  4. Frank Bernard

    Dave Guest

    I have exactly the same problem on my I-Mate SP5. Sync is OK via direct
    connection (GPRS and WiFi), but when cradled 85010001 (http_400) occurs.

    I'll investigate more, but please report if you resolve this!

    Dave, Sep 11, 2006
  5. Tomorrow I plan on running ScanPST.exe on the .pst file and seeing if I can
    add the following program exceptions to the Windows XP Firewall:

    Then I'll probably try an upgrade from Office 2000 to Office 2003.
    Frank Bernard, Sep 11, 2006
  6. Frank Bernard

    Dave Guest

    Tried that :)
    Can you browse the web on the device through activesync?
    I suddenly ralized that it had no network at all.

    ehhrm... I solved it this way:
    File --> connection settings--> "This computer connects to"
    Was set to autimatic --> reset to Internet (twice) and voila...

    Not one of my greatest moments...

    Dave, Sep 11, 2006
  7. The devices are out in the field; hopefully will experiment with them

    I can see how ActiveSync could transfer data over TCP/IP from PDA to
    Notebook, but I wonder why HTTP port 80 and/or HTTPS port 443 web browsing
    from the PDA out through our subnet firewall/router/gateway really matters?
    Frank Bernard, Sep 11, 2006
  8. Frank Bernard

    Dave Guest

    Dave, Sep 12, 2006
  9. Interesting.
    I guess I still don't see how it matters in my case since I'm trying to sync
    a .pst on the notebook that was created by Outlook in standalone mode, not
    connected to Exchange.
    Frank Bernard, Sep 12, 2006
  10. Tomorrow I plan on running ScanPST.exe on the .pst file and seeing if I
    can add
    I did all this with the exception of uninstalling Office 2000 and then
    installing Office XP (2002) SP3, but the status code persists.

    Is there a set of resolution instructions for ActiveSync 4.2 "Support Code
    85010001" or is this the equivalent of the ActiveSync programming team
    saying "we don't have a clue, but we'll assign it an error # as if we do" ?
    Frank Bernard, Sep 14, 2006
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