Activesync is not following peak and non peak synch settings

Discussion in 'ActiveSync' started by David Everett, Jun 17, 2008.

  1. Need help with figuring out a recurring problem- I have a Treo 700wx
    (Personal phone- not work supplied) that I have configured to synch with the
    office Exchange Server.

    Periodically- it will stop honoring the peak and non peak scheduling
    settings, and starts synching e-mails every 5 minutes or so.

    The only way I've found to fix this is to restore the phone to an earlier
    backup I made where I know it is working. This is a huge pain because it
    duplicates calendar and contact entries.

    How can I determine why Activesync is doing this and fix it?

    The phone is a Verizon phone- Windows Mobile build 14932.2.2.2,
    software version TREO700WX_-1.22-VZW
    David Everett, Jun 17, 2008
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  2. Chris De Herrera, Jun 18, 2008
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  3. Hi Chris,

    Where \ how would I go about checking this? Verizon's site doesn't list any
    updates, and Treo's site only listed an update to a network connectivity
    problem- which I installed in case it contained any fixes.

    Beyond that- the only other fix I've installed was the DST fix.


    David Everett, Jun 18, 2008
  4. Chris De Herrera, Jun 20, 2008
  5. I've done that in the past with other problems- and Verizon's help has been
    less than helpful WRT things like that. Their default answer is to transfer
    me to Palm, who then tells me to contact my IT Dept because they "think" it's
    a company phone. (Even after I tell them it's mine several times. ;) )

    Don't get me wrong- Verizon is great for anything line or service related-
    they just seem to be hands off with things like this.

    Anyway- what's really strange about this is that I tried reinstalling
    ActiveSync 4.5 on both of the computers I sync with- my personal laptop and
    my corp box at my job. I figured I'd try this before biting the bullet and
    restoring from a known good backup.

    Strangely enough today it decided to start working again- I noticed it
    because I hadn't set the corp box to manual like I had my phone and my home

    I know it was working properly because I checked it a few times throughout
    the day and the sync times matched the expected interval, mail arrived when I
    thought it was on manual- and I had over 60% battery at the EOD compared to
    20-30% while it was acting up.

    I'm going to watch it for the next few days to see if it continues to
    behave- I don't know why reinstalling ActiveSync would've fixed it since it
    didn't appear to redownload anything to the phone other than mail.

    I'd still be interested in any other thoughts or ideas so that if it happens
    again I don't have to reinstall ActiveSync or restore the phone?

    David Everett, Jun 20, 2008
  6. So it's still working as it should- any ideas what else I can check next time
    this happens?

    David Everett, Jun 24, 2008
  7. My fix was short lived- I made no changes to the phone and it's back doing
    what it feels like.

    Any suggestions for how\who to contact?

    Are there any Microsoft Support numbers that I can call to get this looked
    at? I'm willing to pay to know what this is and how to get it fixed.

    It's thouroughly annoying.
    David Everett, Jun 25, 2008
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