Add user Wizard Problem - Exchange mailbox not created

Discussion in 'Windows Small Business Server' started by Marquel, Jul 17, 2008.

  1. Marquel

    Marquel Guest

    Wondering if anyone can help w/add user wizard issue? Will not create new
    user, shared folder, or Exchange account. SBS SP2, Exchange SP1 applied.
    Seem to be having a host of problems w/this server - was a migration from
    Windows Server 2000.
    Marquel, Jul 17, 2008
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  2. Does it actually fail to create accounts, or is it presenting you with a
    warning dialog that some aspects are going to fail, and asking if you
    really want the account created (defaulting to no)?

    This KB may also be relevant:
    Steve Foster [SBS MVP], Jul 17, 2008
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  3. Marquel

    Marquel Guest

    Hi Steve,

    The msg box indicates the user account does not get created (red X) even
    when asked if I want to go ahead (tried both Yes and No on separate
    occasions). It further states

    "The wizard could not successfully configure this account. The following
    could not be completed: The Exchange mailbox could not be created. Do you
    want to keep this user account?

    I answered YES, but it didn't set up the shared user folder, nor the e-mail
    acct. I'll have a look at the KB you noted and see whether that addresses
    the issue.

    Thanks for the speedy reply,
    Marquel, Jul 17, 2008
  4. If you answer yes, you should get the account, but without a home folder
    or mailbox (exactly what the wizard is promising to do).

    The KB I cite deals with the missing Users share, which should solve the
    home folder part of the problem.
    Steve Foster [SBS MVP], Jul 18, 2008
  5. Marquel

    Marquel Guest

    Hi Steve,

    I tried the KB article info and actually made matters worse. In addition to
    the mailbox not being created, now home folder will not create is now also
    displaying msg.

    The USERS folder is not in the default C: drive, but instead is on
    partitioned F: Drive. However, there still remains an unshared Users Shared
    Folders directory on the C: Drive??? in addition to the actual shared folder
    Marquel, Jul 18, 2008
  6. What is the exact text of the error message that is being displayed?
    Merv Porter [SBS-MVP], Jul 18, 2008
  7. The article explains that the Add User Wizard needs the Users share to
    exist, and outlines the correct permissions it must have for the wizard to
    work properly.

    It's up to you to make sure you have one Users folder *somewhere*, using
    any name you like, shared as "Users". Personally, I don't like the "Users
    Shared Folders" default name, and alway just call it "Users". It should be
    somewhere other than C: by preference, on a volume/partition where File
    Quotas can be enabled.
    Steve Foster [SBS MVP], Jul 18, 2008
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