Adobe flashplayer, shockwave player & IE7

Discussion in 'Internet Explorer' started by hillstarr, Oct 25, 2007.

  1. hillstarr

    hillstarr Guest

    I have XP Pro, IE7, and is a home computer. I have installed, unintalled,
    repeated process over and over again with flashplayer, shockwave player and
    IE7 to no avail. I like IE7 now that I have been using it since it came out.
    But I cannot get either flash or shockwave player to fully install on my
    computer. I have gone through all of the posts concerning this problem and
    tried all of the solutions, again to no avail. I can find active X flash
    installed on the Add/Remove programs on the control panel, and also through
    systems 32 macromedia file. Shockwave does not show up at all even though
    both flash and shockwave are shown as being completely installed from the
    Adobe sight.

    I have gone to to play videos and get the message that Java has
    been turned off or don't have the latest version of flash, or if I go through
    the macromedia file and click on it, I get a rectangle box with a toolbar at
    the top and nothing will play. I have tried the stand alone player, the
    debug program, etc. I even reinstalled Java to make sure that it was turned

    The one thing that I have not done is to check my registry as I don't know
    how to do that and would appreciate some instructions and any suggestion
    other than what has already been posted. Thank you.
    hillstarr, Oct 25, 2007
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  2. hillstarr

    Don Varnau Guest

    First see the post by Bill Castner in this thread

    Internet Options> Advanced
    "Allow active content to run in files on My Computer"
    Try this unchecked (default) and checked.

    Turn on the Windows Firewall from Control Panel> Windows Firewall and
    disable any third-party firewall, security suite, other security programs.
    See if a third-party program is causing the problem.

    Are you blocking cookies from doubleclick or other ad-related sites? I've
    read that at a few sites, if these cookies are blocked, other content will
    not display. Check cookie settings at Internet Options> Privacy.

    Is a HOSTS file blocking cookies or other content?
    To check the HOSTS file in Windows XP...
    Make sure that Windows is showing hidden files and is
    not hiding file extensions for known file types then check for a HOSTS file
    at [C:\Windows\System32\Drivers\etc] Open the HOSTS file with notepad. If
    there are entries you wish to disable, you can put the pound sign (#) in
    front an entry to disable it. Then File> Save. Or you can rename the HOSTS
    file to HOSTS.OLD to disable it.

    Hope this helps,
    [MS MVP- IE]
    Don Varnau, Oct 25, 2007
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  3. Comments inline below:
    When you uninstalled and reinstalled the Flash Player, are you following the
    instructions at the link supplied by Don Varnau in this thread?
    It's possible that you have a Registry Permissions problem that is
    preventing the Flash Player from installing properly. Read below for a
    possible fix for this problem.
    Can you be more specific about what troubleshooting steps you've taken other
    than uninstalling and reinstalling the Flash Player?
    To be clear, the message you are receiving says that "JavaScript" may be
    turned off not "Java". They are two separate animals. When they suggest(in
    their error message) that "JavaScript" may be turned off they are referring
    to "Active Scripting" in the Internet Zone. You can check this by going to
    Tools||Internet Options||Security(tab)||Internet(zone)||Custom
    and make sure there is a checkmark in "Enable" next to "Active scripting".
    So reinstalling "Java" has no bearing on this issue you are having.

    The Stand Alone Flash Player is used to view locally stored Flash files, you
    will have to get the Flash Player plug-in installed properly in order to
    view Flash Content on the web(example: YouTube).
    As stated earlier, it's possible that you have a corrupted Registry
    Permissions problem in the Administrator Account on your machine that is
    preventing the install of the Flash Player. Certain Registry Keys must have
    read||write permission in order for the install to work properly. If
    following the instructions for uninstalling and reinstalling the Flash
    Player at the link posted by Don Varnau does not resolve your Flash Player
    install issue, then you may need to download a Utility(SubInACL) and reset
    script (reset.cmd) to repair your corrupted Registry. Download, Install,
    and execution instructions for this procedure can be found at the following
    Adobe Knowledge Base Article:

    Good luck,

    Donald Anadell

    Thank you.
    Donald Anadell, Oct 25, 2007
  4. hillstarr

    hillstarr Guest

    Did everything that both of you wrote about including the downloading of
    SubInAcl tool, and also what Adobe said to download. Ran everything
    according to directions and made sure that the Internet Options where set up
    according to what you said. Less than 30 seconds with the reset_minimal.cmd
    from the, received the following message: 'subinacl' is not
    recognized as an internal or external program or batch file. Press any
    key... Used the uninstall from Adobe then tried installing the flash
    player, received the following: Installation failed or was cancelled.

    Went back and did the manual reset.cmd and repeated the steps on
    uninstalling/reinstalling flash player. Got the same message as above again.
    Went to the Adobe Labs and tried installing from there. Got the message
    that I needed to go to Adobe and get the latest version of Active X player,
    however, the flash 9 plugin installed with no problems.

    I am at my whit's end as I have uninstalled, cleaned out folders through the
    Windows/System/System32/Macromedia folder and even my Norton Firewall and the
    Windows Firewall (when it was enabled), Add/Remove programs, regedit is fine
    and even checked the Adobe Forums to find any place where there might be a
    bit of a file left on my system. Can't find nothing. Adobe Forum did say
    that the flash file ending in .oxc can get locked up and you need to go into
    the registry keys to disable it, but I did not understand exactly how to get
    into these registry files where you can go to the actual file itself as I
    need that explained step-by-step. I don't know anything else to do except to
    another full system restore.

    Thanks for all of your help.
    hillstarr, Oct 25, 2007
  5. When you download the SubInACL utility, you must install it to the desktop
    before you run the reset file. Simply downloading the Utility is not
    enough, you need to actually install the Utility to your desktop first. Did
    you do that?

    Used the uninstall from Adobe then tried installing the flash
    Donald Anadell, Oct 25, 2007
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