Album Info Problem in Win 7 WMP12

Discussion in 'Windows Media Player' started by Preston, May 13, 2010.

  1. Preston

    Preston Guest

    I have a new computer with Win 7 and WMP 12. When I try to rip a commercial
    CD WMP doesn't locate the Album info. On the Ripping page, I can right-click
    on the album cover and find the proper album under Find Album Info, and
    selecting it and choosing Next brings up the correct info, but I click Finish
    and nothing happens. Any thoughts on what I should doto fix this?
    Preston, May 13, 2010
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  2. Preston

    Preston Guest

    I tried uninstaling and reinstalling WP12 but the problem persists.
    Preston, May 13, 2010
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  3. Preston

    Tim De Baets Guest

    This could be caused by a corrupted media library. Try resetting the
    library through Tools - Advanced - Restore media library. Note that
    resetting the library will make you lose all existing play counts, and
    possibly ratings too.

    Tim De Baets, May 15, 2010
  4. Preston

    Preston Guest

    Thanks for the suggestion, but that didn't solve the problem. WMP still won't
    load the album info after finding the correct album.
    Preston, May 16, 2010
  5. Preston

    Preston Guest

    Thanks for the suggestion. I tried that, but no success. Any other thoughts?

    Preston, May 17, 2010
  6. Preston

    Tim De Baets Guest

    To be clear, this all happens before the actual ripping is started, right?

    Are you able to edit the album info manually? Right-click (for example)
    the artist of a track and select Edit.

    You can also try resetting the media library manually:

    - Reboot the PC.
    - Go to Start - Run, type services.msc, and press Enter. In Services,
    find the Windows Media Player Network Sharing Service. If its status is
    started, double-click the service and click Stop.
    - Go to Start, type %LOCALAPPDATA%\Microsoft in the search field, and
    press Enter. The folder will open up in Windows Explorer.
    - In this folder, rename the "Media Player" folder to something like
    "Media Player old". If you can't see the folder, then it's probably
    hidden. Set Explorer to show hidden files and folders, and to show
    protected system files.
    - Start WMP, you should now have a clean library.

    Tim De Baets, May 18, 2010
  7. Preston

    Preston Guest

    Resetting the media library manually worked! (At least for the first two
    albums I tried, but I'l be an optimist and presume WMP will continue to RIP
    properly.) What would happen previously was that when I inserted a CD WMP
    would start to rip the CD with all album info "Unknown". I could right-click
    on the album logo and select Find Album Info which it would do, but when I
    selected the proper album and clicked Finish, nothing more would happen.

    Let's hope this continues to work properly. Thanks very much for your help
    in solving this problem. You get a Gold Star!
    Preston, May 18, 2010
  8. Preston

    Preston Guest

    So, I guess I should now delete the renamed directory "Media Player old"?
    Preston, May 18, 2010
  9. Preston

    Tim De Baets Guest

    Yes, the "Media Player old" folder can be safely deleted now.

    Tim De Baets, May 20, 2010
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