All application installations in Vista64 fail

Discussion in 'Windows Vista General Discussion' started by rbeidl, Mar 18, 2009.

  1. rbeidl

    rbeidl Guest

    I am having repeated problems with a new Toshiba Laptop that,
    regrettably, has Windows Vista Home Premium 64bit.:mad:

    The computer is so new that I am still in the process of installing all
    of my applications and tools. I finished installing Office 2007 and then
    came the problems.

    NOTHING would install. For example, I triied to install the 64-bit
    version of iTunes and it started, asked if I wanted to RUN it, and when
    I selected RUN, nothing happened. It ran for a few moments and then just
    stopped. I tried to run the 32 bit version and it went all the way to
    the point of telling me there was a 64-bit version and was I sure I
    wanted to install the 32 bit version. In other words, Vista was willing
    to install the 32 bit version but not the 64 bit.

    I then tried to install Snagit, and while installing Snagit, I got the
    following error:

    "*Internal Error 2908.
    {32C6FEA0-576F-4661-9304-82BB4BFF390C}*"
    and then

    "*Internal Error 2908.
    {49190E7C-167E-4702-B628-4D69B80A8C69}*"

    Plus another 50 or 60 keys with the same error.

    THEN,
    "*Error 1406. Could not write value RegOwner to key
    \Products]81D19995889ABA541BFBA5EDE646DCF3\InstallProperties*"

    I tried to hit _Ignore__and then _Retry_, but they did not work. Have
    had to _ABORT_.

    After some research I tried to reinstall the Installer by renaming some
    old components and then reinstalling.

    I then tried to reinstall Windows Installer for Vista 64 v4.5, file
    name "*Windows6.0-KB942288-v2-x64.msu*". Despite the fact that this is
    supposed to be the right one for 64bit Vista, the RESULT: "The update
    does not apply to your system."

    I then followed the process to reset registry permissions. The first
    attempt used the subinacl, which I realize is for the 32-bit keys, but I
    found few options.
    ---------------------------------------------------
    FIRST *reset.cmd
    *
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
    /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
    /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
    /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f
    /grant=system=f
    subinacl /subdirectories %windir%\*.* /grant=administrators=f
    /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb
    /verbose
    secedit /con
    -------------------------------------------------------

    Nearly every line resulted in a message that subinacl is not a
    recognized internal or external command. Every line of the log was a
    failure. I then went to the keys that this appraoch tried to change, and
    manually changed the permissions on those that would allow it, and then
    I tried this modified reset command.

    I then tried
    SECOND *reset.cmd*:
    -------------------------------------------------------
    secedit /configure /cfg C:\Windows\inf\defltbase.inf /db defltbase.sdb
    /areas REGKEYS
    -------------------------------------------------------

    _*Here_is_the_log_it_created:*_

    Monday, March 16, 2009 3:19:16 AM
    ----Configuration engine was initialized successfully.----

    ----Reading Configuration Template info...


    ----Configure 64-bit Registry Keys...
    Configure users\.default.
    Configure machine\software.
    Configure machine\software\classes.
    Configure machine\software\classes\.hlp.
    Configure machine\software\microsoft\drm.
    Configure machine\system.
    Configure machine\system\currentcontrolset\control\class.
    Configure machine\system\currentcontrolset\control\keyboard
    layouts.
    Configure machine\system\currentcontrolset\control\lsa\data.
    Configure machine\system\currentcontrolset\control\lsa\gbg.
    Configure machine\system\currentcontrolset\control\lsa\jd.
    Configure machine\system\currentcontrolset\control\lsa\skew1.
    Configure machine\system\currentcontrolset\control\nsi.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\4.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a01-9b1a-11d4-9123-0050047759bc}\4.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a1c-9b1a-11d4-9123-0050047759bc}\0.
    Configure machine\system\currentcontrolset\control\wmi\security.
    Warning 2: The system cannot find the file specified.
    Error enumerating info for
    machine\system\currentcontrolset\services\appmgmt.
    Configure
    machine\system\currentcontrolset\services\scardsvr\security.
    Warning 5: Access is denied.
    Error setting security on
    machine\system\currentcontrolset\services\stisvc.
    Configure
    machine\system\currentcontrolset\services\stisvc\security.
    Warning 2: The system cannot find the file specified.
    Error enumerating info for
    machine\system\currentcontrolset\services\sysmonlog.
    Configure machine\system\currentcontrolset\services\w32time\config.
    Configure
    machine\system\currentcontrolset\services\w32time\timeproviders.

    Configuration of Registry Keys was completed successfully.


    ----Configure 32-bit Registry Keys...
    Configure machine\software.
    Warning 1336: The access control list (ACL) structure is invalid.
    Error setting security on machine\software\Audible.

    Configuration of Registry Keys was completed with one or more
    errors.


    ----Un-initialize configuration engine...
    -----------------------------------------------------------

    So it seemed that I was able to repair the permissions on about 80% of
    the keys that were addressed by the original reset command, but clearly
    some would not change.

    I have scoured the net trying to find solutions, but NOTHING WILL
    INSTALL and the subinacl appraoch is not for 64 bitm and the secedit
    does not do the job. I tried using Tuneup Utilities to fix the 2908
    error, which is mentions specifically, but the solution did nothing to
    resolve the problem.

    Everything I try to install fails with a few specific error codes, or
    simply does NOTHING (as with iTunes 64). I really do not know what to do
    now, other than use the recovery disks to repair the installation, but I
    am concerned it will require the reinstallation of some or many software
    items, and once I reinstall I am back to having the same problems. I am
    seriously considering returning to XP Pro!

    Any suggestions? Need more details? Thanks.
     
    rbeidl, Mar 18, 2009
    #1
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  2. Please repost your question in the new Windows Vista Answers Forum
    and a Microsoft Support Engineer will be happy to assist you:
    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/threads/

    --
    Visit the new Windows Vista Answers Forums:
    http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/



    I am having repeated problems with a new Toshiba Laptop that,
    regrettably, has Windows Vista Home Premium 64bit.:mad:

    The computer is so new that I am still in the process of installing all
    of my applications and tools. I finished installing Office 2007 and then
    came the problems.

    NOTHING would install. For example, I triied to install the 64-bit
    version of iTunes and it started, asked if I wanted to RUN it, and when
    I selected RUN, nothing happened. It ran for a few moments and then just
    stopped. I tried to run the 32 bit version and it went all the way to
    the point of telling me there was a 64-bit version and was I sure I
    wanted to install the 32 bit version. In other words, Vista was willing
    to install the 32 bit version but not the 64 bit.

    I then tried to install Snagit, and while installing Snagit, I got the
    following error:

    "*Internal Error 2908.
    {32C6FEA0-576F-4661-9304-82BB4BFF390C}*"
    and then

    "*Internal Error 2908.
    {49190E7C-167E-4702-B628-4D69B80A8C69}*"

    Plus another 50 or 60 keys with the same error.

    THEN,
    "*Error 1406. Could not write value RegOwner to key
    \Products]81D19995889ABA541BFBA5EDE646DCF3\InstallProperties*"

    I tried to hit _Ignore__and then _Retry_, but they did not work. Have
    had to _ABORT_.

    After some research I tried to reinstall the Installer by renaming some
    old components and then reinstalling.

    I then tried to reinstall Windows Installer for Vista 64 v4.5, file
    name "*Windows6.0-KB942288-v2-x64.msu*". Despite the fact that this is
    supposed to be the right one for 64bit Vista, the RESULT: "The update
    does not apply to your system."

    I then followed the process to reset registry permissions. The first
    attempt used the subinacl, which I realize is for the 32-bit keys, but I
    found few options.
    ---------------------------------------------------
    FIRST *reset.cmd
    *
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
    /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
    /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
    /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f
    /grant=system=f
    subinacl /subdirectories %windir%\*.* /grant=administrators=f
    /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb
    /verbose
    secedit /con
    -------------------------------------------------------

    Nearly every line resulted in a message that subinacl is not a
    recognized internal or external command. Every line of the log was a
    failure. I then went to the keys that this appraoch tried to change, and
    manually changed the permissions on those that would allow it, and then
    I tried this modified reset command.

    I then tried
    SECOND *reset.cmd*:
    -------------------------------------------------------
    secedit /configure /cfg C:\Windows\inf\defltbase.inf /db defltbase.sdb
    /areas REGKEYS
    -------------------------------------------------------

    _*Here_is_the_log_it_created:*_

    Monday, March 16, 2009 3:19:16 AM
    ----Configuration engine was initialized successfully.----

    ----Reading Configuration Template info...


    ----Configure 64-bit Registry Keys...
    Configure users\.default.
    Configure machine\software.
    Configure machine\software\classes.
    Configure machine\software\classes\.hlp.
    Configure machine\software\microsoft\drm.
    Configure machine\system.
    Configure machine\system\currentcontrolset\control\class.
    Configure machine\system\currentcontrolset\control\keyboard
    layouts.
    Configure machine\system\currentcontrolset\control\lsa\data.
    Configure machine\system\currentcontrolset\control\lsa\gbg.
    Configure machine\system\currentcontrolset\control\lsa\jd.
    Configure machine\system\currentcontrolset\control\lsa\skew1.
    Configure machine\system\currentcontrolset\control\nsi.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\4.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a01-9b1a-11d4-9123-0050047759bc}\4.
    Configure
    machine\system\currentcontrolset\control\nsi\{eb004a1c-9b1a-11d4-9123-0050047759bc}\0.
    Configure machine\system\currentcontrolset\control\wmi\security.
    Warning 2: The system cannot find the file specified.
    Error enumerating info for
    machine\system\currentcontrolset\services\appmgmt.
    Configure
    machine\system\currentcontrolset\services\scardsvr\security.
    Warning 5: Access is denied.
    Error setting security on
    machine\system\currentcontrolset\services\stisvc.
    Configure
    machine\system\currentcontrolset\services\stisvc\security.
    Warning 2: The system cannot find the file specified.
    Error enumerating info for
    machine\system\currentcontrolset\services\sysmonlog.
    Configure machine\system\currentcontrolset\services\w32time\config.
    Configure
    machine\system\currentcontrolset\services\w32time\timeproviders.

    Configuration of Registry Keys was completed successfully.


    ----Configure 32-bit Registry Keys...
    Configure machine\software.
    Warning 1336: The access control list (ACL) structure is invalid.
    Error setting security on machine\software\Audible.

    Configuration of Registry Keys was completed with one or more
    errors.


    ----Un-initialize configuration engine...
    -----------------------------------------------------------

    So it seemed that I was able to repair the permissions on about 80% of
    the keys that were addressed by the original reset command, but clearly
    some would not change.

    I have scoured the net trying to find solutions, but NOTHING WILL
    INSTALL and the subinacl appraoch is not for 64 bitm and the secedit
    does not do the job. I tried using Tuneup Utilities to fix the 2908
    error, which is mentions specifically, but the solution did nothing to
    resolve the problem.

    Everything I try to install fails with a few specific error codes, or
    simply does NOTHING (as with iTunes 64). I really do not know what to do
    now, other than use the recovery disks to repair the installation, but I
    am concerned it will require the reinstallation of some or many software
    items, and once I reinstall I am back to having the same problems. I am
    seriously considering returning to XP Pro!

    Any suggestions? Need more details? Thanks.
     
    Carey Frisch [MVP], Mar 18, 2009
    #2
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  3. rbeidl

    Malke Guest

    rbeidl wrote:

    Response at end of post.
    (major snippage)
    I understand that you don't want to restore the computer to factory
    condition but that is exactly what you should do. A brand-new computer
    should never act this way and you most certainly should not be jumping
    through these hoops to get programs to install. Without a doubt you should
    not need to be resetting permissions, etc.

    So restore the computer to factory condition. Then install one program at a
    time (making sure of course that the program is compatible with Vista 64)
    and test. If you run into any installation problems, return the computer
    immediately to where you bought it because this is a strong indication of
    hardware issues.

    Malke
     
    Malke, Mar 18, 2009
    #3
  4. rbeidl

    teknomedic Guest

    I'd say if you're computer is so new.... why not reinstall Vista fres
    from install discs or use your computers restore function to see if tha
    helps

    If that's not an option for you yet... then it will be soon when yo
    grow tired of trying to solve a crashing OS

    It could be hardware related such as a failing HDD, CD-Rom
    motherboard, etc... but you won't know that until you try a fres
    install

    Installing all the previous hardware drivers and software shouldn't b
    much of a problem as usually the restore discs will do that for you..
    as well as the restore/recover option from a split HDD
     
    teknomedic, Mar 19, 2009
    #4
  5. Synapse Syndrome [KGB], Mar 19, 2009
    #5
  6. If you are an Engineer and you pay child support, you are a Support
    Engineer. Hope that explains it to you.
     
    measekite's psychiatrist, Mar 19, 2009
    #6
  7. Must be a Civil Engineer who specializes in bridge piers and such - or
    maybe in canes and walkers.

    In the old days, they specialized in flying buttresses.
     
    Gene E. Bloch, Mar 21, 2009
    #7
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