all cd's don't work, but dvd's still work

Discussion in 'Windows Vista Hardware' started by Phil, May 18, 2007.

  1. Phil

    Phil Guest

    i bought this new toshiba labtop with a Pioneer DVD-RW DVR-K17A ATA Device, 3
    months ago. it worked good for the first two months. now it just doesn't read
    cd's any more. when i try to play a cd it just kicks it back out. i don't get
    any error codes. all it says is to insert a disk. i also tried to install a
    webcam software too. it couldn't read that as well. seems like the only thing
    that it's reading are dvd's. i tried method 1, but there were no
    upperfilters. then i tried method 2, but there were no question marks by any
    of the drivers. what should i do? should i just take it back where i bought
    from? is this how windows vista is?
    Phil, May 18, 2007
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  2. Phil

    David Guest

    I have seen many Toshiba notebooks with this problem. The root cause seems
    to be related to the head sensing device that will not allow the reading
    laser to move far enough inward to read the Table Of Contents. Most of the
    time, only certain CDs are affected though. Try a CD burned on another
    computer and see if it can be read. Burned CDs seem to have the TOC a bit
    further out on the disk.

    David, May 18, 2007
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  3. Phil

    Phil Guest

    i just tried three other cd's that were burned by another computer. still
    nothing. what else could it be?
    Phil, May 18, 2007
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