All windows updates fail to download and install

Discussion in 'Windows Update' started by vwoz, Nov 24, 2006.

  1. vwoz

    vwoz Guest

    I'm working on a Toshiba Laptop for a client and see that starting September
    14th all automatic updates fail with the exception of Office and Windows
    Defender. I have tried to install updates manually and they fail. It will
    download the new IE7, but when it starts the installation it fails also. I
    have removed Norton Internet Security from the system with same results. I
    have removed Windows Defender, also with same results. I have reset all of
    the connection, security, and privacy settings in IE and still all Windows
    updates fail. I have run tools to check errors on the registry as well as
    scanned and removed any spyware and still updates fail. Any suggestions?
    Office updates and Windows defender updates with download and install, just
    not any Windows OS updates. The system is running Win XP Home SP2. I cant
    seem to find what changed in September that is causing this issue.
     
    vwoz, Nov 24, 2006
    #1
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  2. There are many reasons why updates fail - perhaps have a look at this article -
    You Cannot Install Some Updates or Programs
    http://support.microsoft.com/kb/822798
    You cannot install some updates or programs
    When you examine the %systemroot%\Windowsupdate.log file, you may see an entry for
    one of the following errors:
    .. 0x80096001
    .. 0x80096005
    .. 0x80096010
    .. 0x800B0001
    .. 0x800B0003
    .. 0x800B0004
    .. 0x800B0109
    .. 0x8007f0da

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update
    Services installation issues
    http://support.microsoft.com/default.aspx?scid=kb;en-us;906602

    Some problems have been cleared by
    Renaming the SoftwareDistribution folder

    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
    %systemroot%, and then click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    Note - the WU history will be lost but not important.



    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
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    Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
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    | I'm working on a Toshiba Laptop for a client and see that starting September
    | 14th all automatic updates fail with the exception of Office and Windows
    | Defender. I have tried to install updates manually and they fail. It will
    | download the new IE7, but when it starts the installation it fails also. I
    | have removed Norton Internet Security from the system with same results. I
    | have removed Windows Defender, also with same results. I have reset all of
    | the connection, security, and privacy settings in IE and still all Windows
    | updates fail. I have run tools to check errors on the registry as well as
    | scanned and removed any spyware and still updates fail. Any suggestions?
    | Office updates and Windows defender updates with download and install, just
    | not any Windows OS updates. The system is running Win XP Home SP2. I cant
    | seem to find what changed in September that is causing this issue.
     
    TaurArian [MS-MVP], Nov 24, 2006
    #2
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