Allow messages to mobile device - greyed out

Discussion in 'Windows Live Messenger' started by r042wal, May 25, 2007.

  1. r042wal

    r042wal Guest

    In Windows Live Messenger I have a Windows mobile account set up with Bell
    Mobility. I have received the confirmation SMS message and replied, I can
    log in to my Live account and my Live Mobile account.

    People can not send message to me. In Tools - Options - Phone I can't check
    of the box "Allow people on my contacts list to send messages to my mobile
    device" because it is greyed out.

    I have tried deleting my mobile account and creating a new one. I have
    e-mailed Live Messsenger tech support an dthey have been no help whatsoever.

    Any suggestions?
     
    r042wal, May 25, 2007
    #1
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  2. Greetings,

    Exactly how long have you waited? Sometimes the settings from mobile to Messenger will take
    several days to appear.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
    Associate Expert
    http://www.microsoft.com/windowsxp/expertzone/
    Messenger Resources - http://messenger.jonathankay.com
    All posts unless otherwise specified are (c) 2007 Jonathan Kay.
    You *must* contact me for redistribution rights.
     
    Jonathan Kay [MVP], May 26, 2007
    #2
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  3. r042wal

    r042wal Guest

    It's been weeks. We have one other account in our household with Windows
    Live Messenger that works fine on another cellular number, same service
    provider.

    Customer service tells us we do not have a Windows Live Mobile Account and
    kep telling us to:

    1. Start Windows Live Messenger.
    2. On the Tools menu, click Options.
    3. In the Options dialog box, click Phone, and then click Mobile Settings.
    4. Follow the instructions to sign up for a Windows Live Mobile account.

    Then they tell us to:

    1. Start Windows Live Messenger.
    2. On the Tools menu, click Options.
    3. In the Options dialog box, click Phone.
    4. Click the Allow people on my contact list to send messages to my mobile
    device check box.

    We do this over, and over, and over, and over and every time the option to
    select "allow people on my contacts list to send messages to my mobile
    device" is grayed out.

    We e-mail Customer support back, get a new person and the vicious cycle
    starts over and over.
     
    r042wal, May 26, 2007
    #3
  4. r042wal

    bonbon Guest

    Did you ever get this problem figured out? Im having that problem now.
     
    bonbon, Sep 5, 2007
    #4
  5. Hi,

    I am having the same problem.
    I was able to receive messages to my mobile and reply back just fine. I didnt change any settings. Its been like that for a while, and the "Allow people on my contact list to send me messages to my mobile" is still grayed out.... Please we all need help solving this issue!!!

    I need this so bad to stay in touch with my family overseas. Please reply asap.

    Thanks a lot.
    Nahil
     
    Nahil Khalife, Sep 17, 2010
    #5
  6. r042wal

    James O. Guest

    I'm guessing this has been an issue for about a year now with no way to fix it. I did what I've read everywhere about restarting computer, etc. This is another phone I signed up for this on MSN Messenger and it's the same deal, no one can send messages to my cell phone.. WHY? Where did that person go from Microsoft that left the first message? I've been on the MSN website with no advice for this anywhere. Why can't this be fixed?? I'm not online that much but at night and this is a serious issue needing fixed so I can keep in contact all day, not just when I'm online.. HELP!!
     
    James O., Sep 24, 2010
    #6
  7. r042wal

    James O. Guest

    I'm guessing this has been an issue for about a year now with no way to fix it. I did what I've read everywhere about restarting computer, etc. This is another phone I signed up for this on MSN Messenger and it's the same deal, no one can send messages to my cell phone.. WHY? Where did that person go from Microsoft that left the first message? I've been on the MSN website with no advice for this anywhere. Why can't this be fixed?? I'm not online that much but at night and this is a serious issue needing fixed so I can keep in contact all day, not just when I'm online.. HELP!!

     
    James O., Sep 24, 2010
    #7
  8. r042wal

    James O. Guest

    I'm guessing this has been an issue for about a year now with no way to fix it. I did what I've read everywhere about restarting computer, etc. This is another phone I signed up for this on MSN Messenger and it's the same deal, no one can send messages to my cell phone.. WHY? Where did that person go from Microsoft that left the first message? I've been on the MSN website with no advice for this anywhere. Why can't this be fixed?? I'm not online that much but at night and this is a serious issue needing fixed so I can keep in contact all day, not just when I'm online.. HELP!!
     
    James O., Sep 24, 2010
    #8
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