An issue with Yahoo compatability

Discussion in 'Internet Explorer' started by Lord Dragonis, Apr 28, 2007.

  1. I'm no techno-crat, nor am I computer illiterate, so please reply in simple
    terms but not too simple.

    I tried logging on to edit my page with Yahoo Web-builder. It loads and then
    starts, just fine. As soon as my page editor comes up, though, IE7 crashes.

    Geocities is not the only problem. This also happens whenever I try to shut
    down IE7, I get a message along the lines of:

    "Internet Explorer has stopped working
    Windows can check online for a solution to the problem and try to restart
    the program."

    This is what's said under "Problem details"

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16386
    Application Timestamp: 4549b133
    Fault Module Name: StackHash_8d13
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 03750fa9
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 1033
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311


    Help, please?

    -Drag
     
    Lord Dragonis, Apr 28, 2007
    #1
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  2. Lord Dragonis

    PA Bear Guest

    Windows version?
     
    PA Bear, Apr 28, 2007
    #2
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  3. (cross-post added to Vista Performance & Maintenance)

    See MSFT comment in a thread started by a previous "stackhash" sufferer?

    Subject: Re: Internet Explorer has stopped working (event name - APPCRASH)
    Date: Thu, 26 Apr 2007 15:58:44 -0700

    http://www.microsoft.com/communitie...ac3ae0-bb97-4be0-b450-d25a578d98ec&sloc=en-us


    That particular module name is usually indicative of memory corruption.
    It's really more of a failure class.
    </quote>

    Unfortunately there has been no further clarification on what type of "memory corruption"
    this is, e.g. whether hardware related or software related.


    Unfortunately also it appears the _xxxx suffix is not unique so searching for just that
    stackhash prefix string may not be possible, especially on the web interface to newsgroups
    that you are using. But if you use OE as your newsreader you can find all instances
    of that string in downloaded message bodies. (I assume in your case WM
    would allow you to do the same thing.)

    Hmm... good news. You can do a web search for stackhash
    and find other reports of the same sort of symptom.
    Then adding MSFT to the search terms finds...
    people who are just as clueless as we are... ; ]


    However, looking at these other examples makes me think that perhaps
    we could take the term "stackhash" literally? E.g. this may just be Vista's
    way of showing a crash in module: Unknown. Previously that has been
    interpreted as being a probable sign of interference from third-party programs.

    In that case I would suggest you look for clues in the Stack Back Trace
    of the failing thread. E.g. browse drwtsn32.log looking for the last
    instance of FAULT -> (assuming an English version of Windows
    and assuming that Vista hasn't changed the formatting of these dumps, etc.)
    and page down to find the Stack Back Trace section. There you may
    find the names of the modules which were called prior to the crash.
    If you see in there a non-Microsoft module you could try assuming that
    it was incompatible with Vista and causing the crash. Then you could
    test to see if disabling or uninstalling the associated package changed
    your symptoms. Etc.

    I don't have Vista and diagnosing this symptom may be better handled
    in a Vista specific newsgroup anyway. Cross-posting to a Vista NG.
    I cross-posted my earlier reply to General but that was when I was
    thinking that the stackhash thing was an actual module name.
    Now that it appears to be just a diagnostic string I think that Performance
    and Maintenance may be a better target for help with crash analysis.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Apr 29, 2007
    #3
  4. Windows Vista

     
    Lord Dragonis, Apr 29, 2007
    #4
  5. Lord Dragonis

    PA Bear Guest

    Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;

    2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
    (No add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737
     
    PA Bear, Apr 29, 2007
    #5
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