APC UPS Management software problems with win 2k, 2003 server

Discussion in 'Windows Small Business Server' started by John, Aug 25, 2005.

  1. John

    John Guest

    If you have APC UPS management software installed onto your 2000, 2003
    windows server. Then either uninstall it or download critical update from APC
    web site. This management software causes the server OS to behave in an
    unpredictable manner with dire consequences.
    John, Aug 25, 2005
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  2. In
    Thanks for this, but note - this applies only toAPC PowerChute Business
    Edition version 6x. Not for any other version.

    has more info.
    Lanwench [MVP - Exchange], Aug 25, 2005
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  3. John

    Gregg Hill Guest


    This is only true if you have version 6.x, since its Java security
    certificate expired on 6/27/05. Any server that has 6.x installed will run
    along just fine...until you reboot! Then it will take hours to log in. The
    fix is, if it already has been rebooted and is hanging at "applying
    settings", is to reboot into Safe Mode, disable the two APC PBE services,
    reboot, remove version 6.x, and install version 7 (7.04 is the latest).

    Gregg Hill
    Gregg Hill, Aug 25, 2005
  4. John

    Rick F Guest

    Curious, why even mess with APC software? I purchase APC but just use the
    built-in power management in Windows to automate a shutdown after a certain
    amount of time of loss of power. My concept is to have as few of
    applications running on the server as possible. If it really isn't needed,
    then why install it on a server risking flaky potential problems.
    I know exactly what PCB is and what it does but the pros in my opinion don't
    outway the cons.
    Rick F, Aug 25, 2005
  5. In
    Your mileage may vary. I always use PowerChute. I like the
    notification/monitoring stuff it gives me - the built-in UPS service is
    extremely bare-bones.
    This is the first problem I ever had with PowerChute, and it only affected
    one of my clients, and we got it fixed relatively quickly. The server didn't
    go down; it functioned fine although we couldn't log into the console until
    we later booted into safe mode to disable the services, and then upgrade to
    Lanwench [MVP - Exchange], Aug 25, 2005
  6. John

    Gregg Hill Guest

    Because of its ability to test the batteries regularly, send email to pagers
    when problems arise, etc.

    Never had a problem with it until this cropped up, and they were not my
    clients. I keep my clients up to date, but these were sub-contract calls
    from another company.

    Gregg Hill
    Gregg Hill, Aug 25, 2005
  7. John

    Rick F Guest

    You can test the battery by pressing the button on the front. Email alerts
    never did me any good as I can never get to the server in time to do
    anything anyways, besides the server shutdowns automatically. Guess my
    reasons are different as I see them.
    Less on the server, is better.

    Rick F
    Rick F, Aug 26, 2005
  8. John

    Gregg Hill Guest

    "Less on the server, is better." Hmm. Let's see.

    First, pressing the button on the front requires me to be on site. Having
    regularly scheduled tests run lets me sit back and enjoy life and not have
    to drive all over Southern California to test batteries.

    There are MANY useful alerts in PowerChute, such as letting me know that a
    battery has gone bad, which lets me call the client and approve replacing
    the battery. I could just wait for my monthly visit, but say it shows bad
    the day after I am there. Guess what? By my next visit, the battery charger
    would be fried (yes, it happened to my own APC SmartUPS when I ignored the
    red light for only a week). The goodwill of letting them know ahead of time,
    and the fact that I knew they had a problem without even being there, is
    VERY IMPRESSIVE to a client.

    If you ONLY use alerts to let you know the server is shutting down, even
    then there are benefits. It lets you know to log into the server when it
    comes back up and check to make sure every service started, and to make sure
    the server is healthy. Power alerts can also alert you to problems with your
    clients' power grids.

    If you truly USE the software, you will see its benefits.

    Do you use any of the SBS Monitoring features? The "less is better" view
    would preclude using those too, would it not (less services running)?

    But, hey, if you like driving all over the world to push buttons, more
    "power" to you! (Gad, I am FUNNY!)

    Gregg Hill
    Gregg Hill, Aug 26, 2005
  9. John

    Rick F Guest

    To each their own, you have all valid points.
    I've been training my clients to visually check the server for any red
    lights including the UPS everyday when they change the tape in the tape
    drive and push the button on monthly tape cleanings and email me if there is
    something different than the norm. Yeah that is prone to human error but I
    feel they need to take some responsibility. So no I don't run around pushing
    buttons. :)

    The SBS Monitoring sends alert emails whenever the server reboots, so there
    is my warning to check things, which I do.

    APC is good but hey, I've had $2000 rack-mount APC UPS's fry with no red
    light, no email warning, no power grid issues or lightning strikes. APC
    replaced it but had no explanations to the warning system failing. Guess I
    lost faith....

    And yes you are FUNNY as that was a good one. :)
    Rick F, Aug 26, 2005
  10. John

    Gregg Hill Guest

    "And yes you are FUNNY as that was a good one. :)"

    Why thank you!

    Gregg Hill, Aug 26, 2005
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