Are you encountering error 81000395 when you try to sing into Windows Live Messenger?

Discussion in 'Windows MSN Messenger' started by Jonathan Kay [MVP], Oct 24, 2006.

  1. Greetings,

    A new entry to the Messenger Support Space has just been posted. Here are the contents of
    the post:

    Are you encountering error 81000395 when you try to sing into Windows Live Messenger?

    If you are encountering this error, please enable connection logging and send us a mail with
    the connection log attached to

    To gather the connectivity log, please follow steps below:

    1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
    the far right of the taskbar, and then click "Exit."
    2. Delete the already existing connection log file, if it is available:
    a. Start Messenger but do not sign in.
    b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
    the My Received Files folder.
    c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
    press DELETE.
    d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
    press DELETE.
    3.Enable connection logging if it is not already enabled.

    a. Start MSN Messenger but do not sign in.
    b. On the "Tools" menu, click "Options."
    c. In the "Options" dialog box, click "Connection."
    d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
    troubleshoot connection problems" check box is selected.
    e. Close the "Options" dialog box.
    4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
    5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.

    You can get directly to the post and comment here:!8B3F39C76A8B853F!7576.entry

    Jonathan Kay [MVP], Oct 24, 2006
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  2. Jonathan Kay [MVP]

    Geo Guest

    Hi Jonathan,

    I got the same error message since a couple of days ago.
    Without doing anything, it went away all by itself.
    I thought that you (as well as other people concerned) might want to know
    about this.

    I have answered this to other questions about this error as well (sorry for
    cross-posting if that was the case).

    CU: Geo
    Geo, Oct 29, 2006
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  3. Hi Geo,

    Yeah you're not the only one -- I too have seen the problem and simply hit Retry and it went
    through the second time.
    Jonathan Kay [MVP], Oct 29, 2006
  4. Jonathan Kay [MVP]

    bridie Guest

    I am not sure if this is the right procedure to ask for help with not be able
    to sign into Windows Live Messenger. This is the second time I am having this
    problem. The first time all was fixed up but now again today january 6/07, I
    am unable to open Windows Live Messenger again. Same problem as before.
    Before I decide on reinstalling (or flattening) my computer, I want to know
    if there is a possible permenant fix for this. I am not even getting an
    error. It just doesn't open up. I have done what is mentioned below to no
    avail. Could you please help me or direct me to the right source. Thanks a
    P.S. Happy New Year.
    bridie, Jan 7, 2007
  5. Jonathan Kay [MVP]

    the_general Guest

    I'm getting this error mainly (almost always) when after I wake my computer
    up from standby. My solution was to close messenger and restart it, that
    always fixed it, BUT here 's a more efficient way that did the trick, in your
    sign-in window, click the drop-down box with your email-address and re-select
    your identity. No more error81000395 for me.

    have fun,
    the_general, Mar 10, 2007
  6. Jonathan Kay [MVP]

    Cassie Guest

    Hi there, I tried looking for the "MsnMsgr.txt file" to delete, but its not
    where you claim it is to be.
    Any suggestions?
    Cassie, Nov 29, 2007
  7. Greetings,

    The file will only exist if connection logging has been engaged. It can't exist anywhere else
    other than My Received Files.

    If you don't mind, start a new thread with specifically what problems and errors you're
    seeing as this one's pretty old.
    Jonathan Kay [MVP], Nov 30, 2007
  8. In addition to Jonathan Kay's comment, depending on what version of WLM
    you're using you might also find MsnMsgr.txt in:

    <windows drive letter>:\Users\<your

    (XP- not so sure about this one since I don't use XP anymore but here's a
    "translated guess" from the Vista folder)
    <windows drive letter>:\Documents and Settings\<your username>\Local
    Settings\Application Data\Microsoft\Messenger

    Edward Chow
    Windows Live Butterfly: Messenger 2005-2007
    Edward Chow [WL Butterfly], Nov 30, 2007
  9. Jonathan Kay [MVP]

    ODB Guest

    AVG Anti –Virus 8.0 new update is the culprit for "Windows Live Messenger"
    Error Code: 81000395!!!

    I disenabled AVG, Instant Messenger in Web Shield Components and Messenger
    works like a champ now.

    Good Luck!!!
    ODB, Jul 22, 2008
  10. Jonathan Kay [MVP]

    Aey Guest

    Yes, It's absolutly work . Before I can solve this problem, I've tried to
    uninstall the old one and reinstall them with every version of MSN many time
    -!! but for fixing with disenable AVG It's awesome :) ^^

    Thanks so much ODB ^^
    Aey, Jul 23, 2008
  11. Jonathan Kay [MVP]

    TheDMan Guest

    Thanks ODB, that worked for me.
    TheDMan, Jul 23, 2008
  12. Jonathan Kay [MVP]

    Triple-X Guest

    Yeahh !! i disable the Instant Messenger in Web Shield and that worked for me

    Thanks alot ODB !! :D
    Triple-X, Jul 23, 2008
  13. Jonathan Kay [MVP]

    Stephen Guest

    Oh, it's worked. thanks a lot.

    Stephen, Jul 23, 2008
  14. Jonathan Kay [MVP]

    Emredrum Guest

    AVG was the culprit- ty for your great post
    Emredrum, Jul 23, 2008
  15. Jonathan Kay [MVP]

    eni_83 Guest

    ODB you absolutely rock!!! THANK YOU SOOOO MUCH.i have been looking for a fix
    for 2 days! damn AVG =D
    eni_83, Jul 23, 2008
  16. Jonathan Kay [MVP]

    Rehan Guest

    Rehan, Jul 23, 2008
  17. Jonathan Kay [MVP]

    c016smith Guest

    A co-worker and I are experiencing the same thing in the office but doesn't
    affect everyone. It is also intermittent in that sometimes I can click
    "Retry" and it works fine. We are using McAfee 8.5 here in the office though.
    Any thoughts on a simliar issue with McAfee of late, that coincides with the
    AVG fix?
    c016smith, Jul 23, 2008
  18. Jonathan Kay [MVP]

    Rob Guest

    Hi there

    another cause for the error is the newish update to avg anti virus from 7.5
    to 8.0

    To disable the problem

    1. start AVG and select - Tools - Advanced settings...

    2. then open the web shield icon on the left pain and select Instant messaging

    3. finaly untick the msn messanger tick box and click ok

    no need to reinstall or uninstall messanger just start it up and sign inas

    messanger should then work - or did for me :)

    good luck

    Rob, Jul 23, 2008
  19. Jonathan Kay [MVP]

    Bigshrimp Guest

    ODB is the man! TY for the resolution, was really irritating.
    Bigshrimp, Jul 24, 2008
  20. Jonathan Kay [MVP]

    agrippa Guest

    Worked fine for me too!
    ODB rules!

    agrippa, Jul 24, 2008
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