August Update - DVD Drive can only read DVDs, not DVD+R/CD-R/CDs

Discussion in 'Windows Update' started by Saidean, Aug 15, 2007.

  1. Saidean

    Saidean Guest

    hoping someone can help me out. I've not been having any problems with my HP
    Compaq NC6220 notebook's Matshita UJDA765aDVD/CDRW drive until today, after I
    installed the August updates via Windows AutoUpdate. I was able to play CD-R
    discs yesterday, but today, all CD-R discs as well as original music CD discs
    are not recognised by the Matshita drive. No contents are displayed, no
    autorun, and attempts to write onto a blank CD-R shows the drive saying that
    it is empty (despite having a new blank CD-R).

    I can put in original game DVD discs or movie DVDs and their contents will
    be displayed via autorun, but NOT DVD+R discs.

    I deleted lowerfilters (didn't have any UpperFilters) in the registry and
    uninstalled the drive, rebooted to see if it can reinstall the drivers. All
    to no avail.

    Has anyone encountered this problem? Any ideas on how to resolve this? The
    only thing installed since yesterday was the August batch of security
    updates, so it could only be that that's causing the problems, somehow
    messing up the registry?

    Device Manager shows no problems whatsoever (no yellow triangle with
    exclamation mark). The DVD drive is visible in device manager, again without
    conflicts or problems.

    Please, if anyone can help out, I'd really appreciate it. Am at wits end on
    what else can be done? I did a system restore to before the updates were
    installed, but no luck there either. I'm running Windows XP SP2.

    Any help greatly appreciated!

    Saidean, Aug 15, 2007
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  2. Saidean

    Saidean Guest

    With apologies, I forgot to include the 9 updates' information:

    Update for Windows XP (KB908521)
    Update for Windows XP (KB904942)
    Update for WIndows XP (KB925720)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows XP (KB921503)
    Update for Windows XP (KB938828)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB936021)
    Saidean, Aug 15, 2007
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  3. Saidean

    Saidean Guest


    Uninstalled each of these one by one, rebooting after each uninstall. No luck.
    Uninstalled DVD drivers as well, just in case. Rebooted and XP recognised
    the drive and reinstalled the drivers. No luck still.
    Uninstalled Nero 6. Reboot. No luck.
    Rollbacked Windows Media Player 11. Reboot. No luck.

    I went into safe mode and the drive was not able to read my DVD+Rs either.
    Inserted original Logitech Install CD, no luck (thought it might've been the
    burned CDs that was the problem but nope).

    I have an external dvd+/-R USB writer which i installed. XP was able to
    recognise the discs I inserted via the external writer, but not the
    notebook's dvd drive.

    Update - now even the original PC DVD and DVD movie cds are unreadable when
    inserted into the notebook drive.

    Any other suggestions, greatly appreciated!

    Saidean, Aug 15, 2007
  4. Saidean

    Saidean Guest

    Hi Oscar,

    I swopped the internal dvd drive (call this Drive A) with another nc6220 in
    the office (Drive B). When Drive B was placed into my notebook, it still
    won't read cd media (both original and burned). Drive A in the other notebook
    works fine. So I'm sure it's not due to a drive problem. This boils it down
    to the most likely problem - software and a less likely possibility -
    connection problem.

    The last resort is to reform the harddisk, but if anyone else encountered
    this problem, please let me know.
    Saidean, Aug 17, 2007
  5. Saidean

    oscar Guest

    I had a similar problem with a notebook: CD/DVD could not read data discs and
    could only read some movies. Eventually, the computer would not recognize
    CD/DVD drive. The techs thought it was a software problem but the computer
    could read/write to an external drive. I had the internal CD/DVD changed.
    Problem solved.

    Some CD/DVD burners break down fairly easy. I had burned less than 50 discs
    with my CD/DVD burner and it broke.

    Good luck...

    oscar, Aug 17, 2007
  6. Saidean

    VixseyVixen Guest

    Hi, Ive the same prob except with an Acer Aspire Notebook 5610Z and a Pioneer
    DVR K17RS. DVDs run but CDs do not!! Also tried reinstalling drivers and
    deleting aforementioned registry keys. No luck. Help would be much
    appreciated - Thanks
    VixseyVixen, Dec 12, 2007
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