Automatic updates and disabling anitvirus question

Discussion in 'Windows Update' started by Parkers-Georgia & Bob, Aug 16, 2004.

  1. Another post here has raised this question in my mind.....
    If Automatic Updates are truly automatic, downloading and installing without
    consumer intervention, how does the system deal with an antivirus program
    which is running in the background? In other words, we are told to disable
    any antivirus, adware, etc. programs before installing Windows Updates. But
    if these are being done "automatically" without our knowledge, then
    obviously these other programs are running. And I certainly would not want
    to leave my antivirus protection disabled on the "chance" that a Windows
    Update might be preparing itself for installation without my knowledge.
    This is counterproductive.
     
    Parkers-Georgia & Bob, Aug 16, 2004
    #1
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  2. Eric Brodish [MSFT], Aug 16, 2004
    #2
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  3. Hopefully you're not seeing instructions anywhere to always disable your
    antivirus software when installing updates from Windows Update. A properly
    behaving antivirus program should not interfere with the installation of
    updates. If an antivirus program interferes with the installation of an
    update through Automatic Updates, the installation will be attempted again
    until it succeeds.
     
    David Kays [MSFT], Aug 16, 2004
    #3
  4. I can't even count how many times I have read in this newsgroup to disable
    Norton AntiVirus before a download from Windows Update. This was the
    "usual" answer to people whose updates messed up their computer - DISABLE
    ANY ANTIVIRUS SOFTWARE and try again. I am not going to go back and list
    all those threads, but I read them, obeyed the "rule", and was under the
    impression this was necessary during an update! I even had a post-it with a
    reminder to do it stuck on my computer table near the list of updates which
    I would always print after a successful update. So this is now
    unnecessary??????
     
    Parkers-Georgia & Bob, Aug 16, 2004
    #4
  5. There are many things that can cause issues with updates.
    AV, Norton for one, but also others, have often caused download and
    installation issues.
    I have never had issues and I use Norton but it happens on some
    computers.
    When people post with update issues, disabling the AV is one of
    several common and appropriate suggestions.
    If there is an issue with the AV, then that is another issue that
    needs to be dealt with, but the Windows Update newsgroup is not the
    place.
     
    Jupiter Jones [MVP], Aug 16, 2004
    #5
  6. Parkers-Georgia & Bob

    PA Bear Guest

    I and many others very much disagree with you, David. A "properly behaving
    anti-virus" *should* not interfere with installs but IMHO there are very few
    of these properly behaving puppies out there.

    One of the first prompts a user of an MS-provided update CD (e.g.,
    http://www.microsoft.com/security/protect/cd/order.asp, discontinued) gets
    is to disable anti-virus prior to installing updates.

    An AV app *may* interpret the install of updated files as a threat and
    disallow it, as the AV is programmed to do; likewise when installing any
    application. I continue to advise users disable AV and close all other
    running Windows-based programs other than Explorer before installing
    anything.
     
    PA Bear, Aug 17, 2004
    #6
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