Badly tested "Driver update for Xerox Document Centre 432 PS"

Discussion in 'Windows Update' started by TimC, Jul 27, 2006.

  1. TimC

    TimC Guest

    Hi there.

    I installed this driver update from Windows Update on Windows XP SP2.
    Everything on my machine is current. I have the Xerox Center 432 ST as my
    default printer.

    It caused Word 2003 to crash after about a minute and Outlook 2003 to crash
    while composing a message (it was using Word 2003 as the editor).

    WordPad would crash as well.

    The workaround for these crashes was to delete the printer and re-add it.

    A colleague of mine ran into exactly the same issue.
     
    TimC, Jul 27, 2006
    #1
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  2. If the driver update was sourced from Xerox, then you should raise this
    issue through Xerox support channels. Microsoft only push driver updates
    through Windows Update at the request of the hardware originator.
     
    Robin Walker [MVP], Jul 27, 2006
    #2
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  3. TimC

    TimC Guest

    Well, Xerox folks disavows responsibility on this.

    Here are their words (from Xerox Office Group Support
    []):

    "Thank you for using the Online Support Assistant. Xerox only supports
    drivers and updates from our website at www.xerox.ca. If it was an update
    given by Microsoft they would be responsible for support."

    As this driver is supposed to be WHEC certified, how could such a obvious
    oversight have happened?
     
    TimC, Aug 8, 2006
    #3
  4. TimC

    realcestmoi Guest

    Hi there,

    Never take drivers from windows update and only install a new driver when
    the device is not working well. If it ain't broke: do not fix it.

    Go to Control Panel, then Printers and Faxes, click on View and set to
    Details. If there are are documents in the queue delete them and than try
    deleting the printer and download the driver from xerox and install
    according to your printers manual.

    Best regards,
    Michel Denie


     
    realcestmoi, Dec 13, 2006
    #4
  5. TimC

    GabC Guest

    I get exactly the same problem as MarkEvans, but even after searching for
    drivers to reinstall, I can't seem to fix the problem. All drivers seem to be
    part of the printer installation process (the wizard), but since our
    WorkCenter M20 is setup on the network, it takes the driver from the host
    computer, denying me any way to change which driver I want installed. I'm
    wondering if the driver might have been changed on the host computer even if
    I ran windows update from my workstation.

    In any case, I also wonder if it's possible to manually roll back or
    overwrite driver files.

     
    GabC, May 9, 2007
    #5
  6. TimC

    realcestmoi Guest

    Hi there,

    Did you try deleting the network printer?

    Best regards,
    Michel Denie

     
    realcestmoi, May 9, 2007
    #6
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